obilet.com Avaliações 

Nimic de reproșat!Totul pus la punct,șoferul foarte amabil,microbuzul curat!

Very pleasant and fast journey.
Everything is fine.
Recommended.

Amazing driver and perfect time of arrival.

Доволна съм от обслужването, добрите шофьори и стриктното спазване на времето.

The comfort, the passengers and thé staff was very polite. The schedule was respected.
I ve lost my glasses, I hope I will find them due to your policy.
Kind regards.

I'm very happy with the provided support as I was missing PDF of my tickets so the support was excellent and the issue has been solved in a minute. Keep the good work and thank you!

Автобусът беше чист и дори беше пристигнал по-рано на началната спирка. Обслужването беше много добро и от страна на шофьора, и от страна на стюардесата, която беше усмихната и вежлива. Пристигнахме навреме и пътувахме комфортно.

Esaustivi e rapidi nel fornire informazioni in caso di problemi

comfortable, got to the final destin before the announced hour, driver had experience and made the whole trip feel okay

Пътувах по маршрута София-Бургас с автобус на "Карат-с", пътуването беше бързо и комфортно!

Very satisfied with the ticket company and travelling.

I bought a bus ticket from Sunny Beach to Sofia!
These smug bastards charge 10% on top of the relevant price, in my case, from Kaleia.com! Not only that, but they lied to me about the arrival time, 65 minutes shorter than reality! Do not fall into their hands! Even if your browser offers obilet.com as the first choice, DON'T GO THERE!!!!!
And if you decide to cancel any ticket you've bought, your chances of getting your money back, are slim to none !

Un agréable voyage malgré la chaleur. On est arrivé à l’heure, merci aux chauffeurs!

пътуването беше по-бързо отколкото очаквах

The bus arrived the station at time, we reached our destination at time. The service was lovely, after that they have small busrs to take you to nearest spot, which made my journey easier

Everything is perfect

Basically you think you’re buying a ticket, but you’re not. They have no contact to the transportation entity at the time of your transaction. After they get your money they will “try” to buy you a ticket but most of the time what you receive is a worthless coupon in the value of what you paid, “good for bus tickets for the next 6 months”.

Edit 24 hours later: I was contacted by their Customer Service and was refunded the money paid for the ticket they were unable to obtain. I beleive that’s a very honest way to deal with the situation. I changed my rating accordingly to 4 stars.

Бих ги оценила с 1. Купих билет за 27.05 от Onilet платформата, но веднага щом получих билета, получавам известие от презвозвача, че няма места и било възможно да тръгна за Варна чак на 28.05. На другият ден цял ден водих чат с оператор на фирма Е. Лайн-Тур (ФОП Савчук Р. В.), които се държеше много мутренски и неадекватно, не ми се извиниха, че трябваше още 1 ден да остана в Киев, а аз съм българка и ми объркаха трансферите. С тях комуникацията е кошмарна! Не пожелаха поне да ми сменят часа на тръгване, вместо 6.40ч., настояваха за 10ч, както беше от фалшивият билет. Автобусите им изчезват по разписание и въобще цялата им фирма е боклук!. Никакво разписание не спазват, WI-FI не работеше в автобуса, бях пратена отзад, където постоянно се чуваше някакъв много силен звук, във Варна пристигнахме с 2ч. закъснение. Повече с тази фирма няма да пътувам и призовавам хората, ако искат да са спокойни и те да не я ползват! Не си заслужава да се спестят няколко евро за нервите, които ще травмират!! Голямо безобразие!!!

Claim Email to Obilet
(or use their online help center) Subject: URGENT: Double Payment Refund Request - System Error - PNR: DISTRBERL00017216929|20260520
​Dear Obilet Support Team,
​I am writing to formally request an immediate and full refund for an online ticket purchased through your platform, which your transport partner (Sindbad) failed to honor due to a system booking error.
​Furthermore, due to currency exchange and international transfer fees, my bank account was charged a total of £123.00 GBP for this transaction, which is the exact amount I am claiming back.
​The Details of the Booking:
​Platform: Obilet RO Travel Technologies S.R.L.
​Passenger Name: Kun Fang
​PNR / Booking Reference: DISTRBERL00017216929|20260520
​Carrier: Sindbad (Bus 3)
​Date of Journey: 23.05.2026
​Route: London Victoria Coach Station to Bruxelles
​Description of the Incident:
Upon arrival at London Victoria Coach Station to board the bus on May 23, 2026, the Sindbad staff checked their terminal and stated that my name was completely missing from their passenger manifest, despite my valid Obilet confirmation.
​Because the staff could not find the booking in their system, I was forced to leave the bus, find an ATM to withdraw cash, and purchase a brand-new physical ticket directly from the bus pilot for 441.94 PLN / £90.00 (Ticket No. EL 24318084) just so I would not be left behind.
​Because of a technical breakdown between Obilet and Sindbad, the service I paid you for was never delivered, forcing me to pay twice for the exact same journey.
​I have attached the following evidence:
​Obilet Email Confirmation: Showing my valid online purchase.
​Bank Statement Screenshot: Showing the total £123.00 GBP deducted from my account for this specific Obilet transaction.
​Physical Ticket & Fiscal Cash Receipt: Proving that I had to purchase a duplicate ticket on-board from Sindbad.