OFFICE Shoes Avaliações 145

Trainers not delivered in stated time, courier used is Yodel who state they have my goods but that’s about it, no updates. Their given delivery date come and gone too. Impossible to get in touch with either company. Office have Chat but that’s was just a complete waste of my time. Won’t use again, really bad service.

I bought a pair of Alara Kitten Heels (£44.99) on 19 Oct 2025 and collected them on the 22nd. After just one wear, the heel tip rotated completely out of place — a clear manufacturing fault. When I returned to the Milton Keynes store, the staff were rude and dismissive, accusing me of wearing them “more than once” and claiming the boots would be “sent for testing to see how many times I have worn this,” without explaining what that meant as there is no way this can be tested for this.

I’ve now lost both the boots and my money, with no timescale or communication. Under the Consumer Rights Act 2015, I’m entitled to a refund for faulty goods within 30 days, yet this has been ignored. Very disappointing experience from a company I expected better from.

As others have mentioned. No customer service at all. The worst chat service in existence. How can a large company operate where customers cannot contact them when there is a problem with the order? Will never use again and would advise others not to.

Abysmal none existent customer service. My parcel is missing. They state they have spoken to yodel who said it was delivered. I have now emailed the ceo but I am not hopeful I will get an appropriate resolution after reading these reviews. Avoid.

I ordered boots back at the beginning of September. I had to rearrange the delivery date with yodel as I was going to be out on the set delivery date. Yodel then failed to deliver it on the rescheduled day and lost my parcel. I was told to contact office an it’s been impossible to get a hold of them. Every time you go through chat, as soon as you put your email it says it’s unavailable. The only other way to contact them is through email which is super delayed. Every time you try to reply to their email address once they send one, it bounces back and you have to start a new thread. It is beyond frustrating! I’ve requested a refund and still don’t have it, over a month later. I just want my money back!!

Wish I had read reviews before I ordered. For some reason company’s like Office insist on using Yodel even though they are useless. You can not ring Office, it says they have live chat but it’s always unavailable and they takes ages to respond via email. My parcel went missing for 9 days and not a single person got in contact it was me chasing everything. I would not order online from them again personally.

Terrible customer service. Terrible instore assistance. Non delivery and no refund although asked for

Two weeks later still no shoes and no one will replied to my emails. What the hell is going on with you office ? Sort it out asap

This is the worst experience I have ever encountered with an online delivery. I would have given 0 stars if I could. I ordered my shoes through a shop in London as my size was not in stock on September 14th. I was told that they would be delivered on Tuesday. I received a confirmation from yodel that they were on their way but they did not get delivered and I started chasing Office. I was told I needed to wait 48 hrs. 48 hrs came and went and I heard nothing. I continued to chase to hear that investigation would take longer. I then chased on a daily basis and then was advised that the item was lost and I would get a replacement pair sent to my house. It then took over week to finally get my shoes - I received them yesterday on the 6th October which over 3 weeks from when I ordered them in the beginning. The customer service repeat the same response and are not interested in resolving the issue. If I didn’t keep on chasing, I don’t think I would have my shoes yet. I have to say, the service at Office was the worst that I have ever experienced. I have asked for this to be escalated to head of customer services and until now, nothing has been done and furthermore I have not received any compensation. It appears, after reading lots of very unhappy customers, that Office does not care and the issues are repeated over and over again. I

I was communicating via email regarding an issue I had and they just stopped answering me, meaning I haven’t been able to resolve this. Terrible terrible customer service

Terrible customer service. Unable to speak to anyone on the phone and have to rely on email, chat or Facebook messenger which is unreliable. One pairs of shoes I ordered was missing from my parcel. Office say they have investigated and closed it without issuing me a refund or exclaiming their findings. Basically accusing me of lying even though I have a photo of delivery which shows a smaller parcel than expected. Will never use again.

Ordered two pairs of Birkenstocks. One pair came with a completely smashed box, the other pair was broken. Both had been worn. Returned them via yodel and the items were never delivered back to office. I have all evidence of returning the parcels and a refund was ‘processed’ via email correspondence but I am yet to receive the refund of over £140!!

After years of shopping with Office, I’ve been left completely let down by their shocking customer service.

I was sent the wrong size item and returned it at my own expense, expecting a simple exchange. Instead, I received a refund with no explanation or replacement. To make matters worse, the item had gone up in price when I tried to reorder, and Office flat-out refused to honour the original price — despite the mistake being entirely on their end. I'm now out of pocket and without the item I initially ordered.

The customer service agent I spoke to via live chat (Diedre) was completely unhelpful and, to top it off, abruptly closed the chat before the issue was resolved. Zero accountability, zero care.

This was not just poor service — it was unacceptable. A complete lack of responsibility for their own error, and a total disregard for customer loyalty. Sadly, this experience has completely ruined my trust in Office.

Never had a problem with Office before but totally at my wits end on this one. Ordered trainers for my daughter almost two weeks ago but they have yet to be delivered.
Yodel refuse to leave them (on the instruction of Office) in the secure lobby of my apartment, they say they will try another flat but my neighbours, who were both at home, had no attempt at a delivery, and they won't redirect to my work address.
Contacted the 'help' email to explain all of this but they just respond with 'update your tracking.'
Have no idea what to do next

Ordered multiple times and never before had an issue but based on reviews the company has gone seriously downhill! Placed an order almost 3 weeks ago and received the wrong pair of shoes - sent an email and still haven't had a response over 2 weeks later despite multiple follow ups. Also messaged on Facebook messenger which claims they will respond in 24 hours, not had a response in 5 days. Their online chatbot is a stupid AI bot and there are never any agents available to chat to, can't find a phone number anywhere online. It seems the company's entire customer service team has vanished into thin air? Not sure what's going on but avoid ordering unless you're prepared to have zero support if there's an issue with your order. Reluctant to send back the wrong item as I don't trust they will refund my order if it doesn't match the item I ordered.

Ordered shoes off the website on 31/08, hadn't received any update on my order for 5 days. Emailed customer service (had to wait an extra 2 days to get a response!), they sent me an automated email saying my order was cancelled due to no stock (there was still stock on the website!). Customer service was awful, impersonal and lacked empathy. They told me I would receive a refund within 2-5 days, but it is now 16/09 and still no sign of a refund! Contacted my bank which was much more useful, but office customer service were not hearing me at all. Where is my £90?! They told me the money should only be taken out of my account when the item is dispatched, but they took it out when I bought it and was never dispatched! Still an ongoing issue and I am so frustrated. Won't be buying from them again.

the worst customer service after receiving the wrong item I haven't got any rreal response
chat bot says there is never any agent to help and I keep getting automated response
used to like this brand but never again hope I just get my refund
I have never written a review but I'm so appalled by the service

A brand i would use quite regular, but now i wont be bothering. No customer service, except a stupid chat bot, they use the worst delivery Service, Yodel. Still waiting for my shoes, 3 delivery attempts, and no options to chose, Office puts these in place, so i can get the delivery changed, and no one to contact to cancel the order

My trainers were lost in transit and I was promised a replacement 6 weeks ago. When the replacement hadn't arrived I contacted Office again to ask for a refund and was assured this was done on August 15th. The refund never arrived and I have now contacted the Customer Service several times and despite being promised a refund would be issued nothing has happened. 6 weeks on and I'm still waiting for a refund. Will never order or recommend anyone to order from Office Shoes again.

I placed an order on the 28/8/25 and pis by PayPal. I got confirmation from PayPal but I still haven’t received any communication from Office. The chat option does not work, and there’s no way to contact/call customer support. FRUSTRATING!