Ok Living Avaliações 

312
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(312)

66 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant product

Bought a small bench to go with a kitchen table, it fits perfectly, feels sturdy enough, the design is lovely, delivery was fast, assembly instructions clear, I’m delighted with the purchase.

13 de outubro de 2025
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Resposta da Ok Living

So great to hear the bench fits perfectly and you’re so happy with it! Thanks a lot for your lovely feedback 😊
Best regards, Sabine

Avaliado com 2 de um total de 5 estrelas

Well over a week since placing order…

Well over a week since placing order and still receiving emails informing me the shipment is delayed. Disappointing that items are being sold and money taken for things which there is no stock for.

13 de outubro de 2025
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Resposta da Ok Living

I apologize for the shipping delays—it's frustrating and not okay.
Best regards, Jonas

Avaliado com 5 de um total de 5 estrelas

Overall excellent service

The details on the website are very accurate and give precise measurements; this helped me to decide which version of the front cover I needed. The ordering process was very easy, and I had confirmation of shipping within the hour. It has been easy to track the progress of the shipment, and it arrived three days before I expected based on the estimate given with the order. I was very pleasantly surprised to find that two handles were included, as they were not listed on the website. It has been very straightforward to follow the instructions and fit the door onto my dishwasher - it also looks brilliant with the gloss finish and fits in beautifully with the rest of my kitchen.

10 de outubro de 2025
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Resposta da Ok Living

Thank you so much for your detailed and thoughtful feedback! 😊 We’re thrilled that everything went so smoothly — from ordering to installation — and that the door fits perfectly into your kitchen.
Best regards, Valentin

Avaliado com 5 de um total de 5 estrelas

Very good quality

Very good quality, fast shipping. The cabinets were not damaged during transport. I recommend them.

6 de outubro de 2025
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Resposta da Ok Living

So glad to hear everything arrived safely and you’re happy with the quality! Thanks a lot for recommending us 😊
Best regards, Lisa

Avaliado com 1 de um total de 5 estrelas

Inaccurate delivery timelines and no updates

My delivery took way beyond what was advertised to me when I ordered. I understand they advise not to book work to be done before arrival but as these are large home items, people are ordering them for important work/replacements and as such they should be sent on time. I do understand things happen but I was given no updates and when I asked where my item was I was told to simply wait and see.

3 de outubro de 2025
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Resposta da Ok Living

Sorry about the delivery time. Enjoy your purchase.
Best regards, Jonas

Avaliado com 1 de um total de 5 estrelas

Black sink White sink

We ordered a white sink a black one arrived. We were very disappointed, but on the plus side customer services seem to be 100%. They have ordered a replacement and we have been told that we can exchange the boxes when the new one arrives.

7 de outubro de 2025
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Resposta da Ok Living

The package has been successfully delivered. Enjoy your goods. Best regards, Jonas

Avaliado com 1 de um total de 5 estrelas

No idea where is my order!!!!

I placed my order 9 days ago, and it was supposed to be delivered within 5–6 working days. I only received a message saying there’s a delay and that I’d get an update within 48 hours — but I haven’t heard anything since! I can’t even track my order!

6 de outubro de 2025
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Resposta da Ok Living

The package was delivered successfully. Best regards, Jonas

Avaliado com 4 de um total de 5 estrelas

Good quality and value

Both items of furniture were of good quality, competitively priced and easy to assemble. Delivery advice could have been better - I had a message to say delivery had been delayed but it arrived on the same day as the message! Otherwise happy with the purchases and service.

3 de setembro de 2025
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Resposta da Ok Living

Thank you for your feedback! We’re glad to hear you’re happy with the quality, price, and ease of assembly of the furniture. We apologize for the confusion with the delivery notification and will work to improve our communication. We appreciate your understanding and hope to serve you again in the future.

Best regards,
Jonas

Avaliado com 5 de um total de 5 estrelas

Excellent quality product and fantastic…

Excellent quality product and fantastic booklets to help with assembling the furniture

9 de setembro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your wonderful feedback! We’re thrilled to hear that you’re satisfied with the product quality and the helpful assembly booklets. We hope you enjoy your new furniture!

Best regards,
Jonas

Avaliado com 5 de um total de 5 estrelas

Very happy with our new cabinet

Very happy with our new cabinet. From ordering through to delivery the process was very smooth.

1 de setembro de 2025
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Resposta da Ok Living

Thank you for your kind words! We’re delighted to hear that the entire process, from ordering to delivery, was smooth and that you're happy with your new cabinet.

Best regards,
Jonas

Avaliado com 1 de um total de 5 estrelas

Item not delivered fully and no explanation given. Disappointing.

Ordered the item and received confirmation. 3 days later I received an e-mail stating the items have left the warehouse and that as the product consists of separate parts they might be delivered separately. This was the first I had been told this. Another 3 days later I received an update. The items had been handed to the delivery company but unfortunately there will be a delay in delivering. No reason given for delay. The e-mail stated I would be informed 48 hours later what the new status is.
The following day a small parcel was delivered but not the full item. 3 days after this the other parcel to complete the order has not arrived and there has been no further communication from OK Living. The service has been very disappointing and the communication has been unacceptable. The order is still not complete 11 days after making my payment.

25 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Do not recommend

We’ve had a few hiccups - shortly after ordering, we were told our order had been cancelled. We reached out and the customer service said it had been done manually (which wasn’t possible by us since it was in the middle of the night) and we needed to reorder. We left it another day and then started receiving shipping notification. When the parcels arrived there is significant damage. All of them are open and shoved in a trash bag. We have no idea which pieces are missing.

25 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Great service

We love our new dining room. It looks perfect.

I had to contact the Ok Living customer service team. They were quick to reply and resolved my query promptly.

Their website behaved a little strange on my mobile phone but I'm glad that I went through with the purchase

6 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

I tried to get more information for the…

I tried to get more information for the delivery, but they never gave me any satisfying response. Only thing the say is ” Make the payment and we will give the delivery details.” Even dough I asked for approx. delivery times.

22 de agosto de 2025
Avaliação não solicitada
logotipo da Ok Living

Resposta da Ok Living

Hello,

I'm sorry that you haven't received satisfactory information about the delivery yet. We will of course provide you with a non-binding delivery time even without prior payment. In general, items in stock usually arrive within a few working days; goods requiring shipping (e.g., larger furniture) take a little longer and will be notified in advance. As soon as I have the details, I will send you a specific estimate—transparent and without obligation.

Best regards, Sabine

Avaliado com 1 de um total de 5 estrelas

Vanity Table Set with LED Mirror.

We ordered a Vanity Table, Stool and an LED Mirror as part of a set total £470.00
All of the items arrived separately.
The LED mirror was broken upon removal of the packaging. Item returned.
Another LED was dispatched, arrived broken again. Item returned. Requested refund. The refund for a large LED given was just £74. It was obvious that the mirrors advertised were too fragile for shipping and hence the huge price reduction but we had paid the initial full price prior to the obvious shipping issues became apparent. We feel we have been totally cheated. Be careful when purchasing from this company.

18 de agosto de 2025
Avaliação não solicitada
logotipo da Ok Living

Resposta da Ok Living

We are very sorry that the LED mirror arrived damaged twice and that you only received a £74 refund. You can contact our customer service at any time, and we will certainly find a solution.

Best regards, Lisa

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, fast delivery. Very happy with the products.

8 de agosto de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for the lovely feedback—so glad delivery was quick and the products hit the mark! Enjoy your purchase.
Best regards, Lisa

Avaliado com 5 de um total de 5 estrelas

Good table at a good price

Good table at a good price. Communication from the company incredibly efficient and polite! Very positive experience

8 de agosto de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for the great review! Delighted you’re happy with the table and our communication—if you need anything else, we’re here to help.
Best regards, Jonas

Avaliado com 4 de um total de 5 estrelas

Quality piece of furniture

Quality piece of furniture. Only thing I didn’t like was that the piece was delayed in delivery and then suddenly arrived while we were out and was just left outside the house. Fortunately it hadn’t rained.

7 de agosto de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your kind words about the furniture. I apologize for the delay in delivery and for the package being left outside—this is not in line with our standards.

Kind regards,
Sabine

Avaliado com 5 de um total de 5 estrelas

Great product easy assemble

Great product easy assemble
Good delivery time

4 de agosto de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your review! Great to hear the product was easy to assemble and delivery was on time. Enjoy your new piece!
Best regards, Valentin

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