My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?
A empresa respondeu
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais
A empresa respondeu
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais
A empresa respondeu
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bought a small bench to go with a kitchen table, it fits perfectly, feels sturdy enough, the design is lovely, delivery was fast, assembly instructions clear, I’m delighted with the purchase.

Resposta da Ok Living
Well over a week since placing order and still receiving emails informing me the shipment is delayed. Disappointing that items are being sold and money taken for things which there is no stock for.

Resposta da Ok Living
The details on the website are very accurate and give precise measurements; this helped me to decide which version of the front cover I needed. The ordering process was very easy, and I had confirmation of shipping within the hour. It has been easy to track the progress of the shipment, and it arrived three days before I expected based on the estimate given with the order. I was very pleasantly surprised to find that two handles were included, as they were not listed on the website. It has been very straightforward to follow the instructions and fit the door onto my dishwasher - it also looks brilliant with the gloss finish and fits in beautifully with the rest of my kitchen.

Resposta da Ok Living
Very good quality, fast shipping. The cabinets were not damaged during transport. I recommend them.

Resposta da Ok Living
My delivery took way beyond what was advertised to me when I ordered. I understand they advise not to book work to be done before arrival but as these are large home items, people are ordering them for important work/replacements and as such they should be sent on time. I do understand things happen but I was given no updates and when I asked where my item was I was told to simply wait and see.

Resposta da Ok Living
We ordered a white sink a black one arrived. We were very disappointed, but on the plus side customer services seem to be 100%. They have ordered a replacement and we have been told that we can exchange the boxes when the new one arrives.

Resposta da Ok Living
I placed my order 9 days ago, and it was supposed to be delivered within 5–6 working days. I only received a message saying there’s a delay and that I’d get an update within 48 hours — but I haven’t heard anything since! I can’t even track my order!

Resposta da Ok Living
Not great quality and instructions on the drawer unit were impossible to follow without resulting in breakage of more than one part.
Both items of furniture were of good quality, competitively priced and easy to assemble. Delivery advice could have been better - I had a message to say delivery had been delayed but it arrived on the same day as the message! Otherwise happy with the purchases and service.

Resposta da Ok Living
Excellent quality product and fantastic booklets to help with assembling the furniture

Resposta da Ok Living
Very happy with our new cabinet. From ordering through to delivery the process was very smooth.

Resposta da Ok Living
Ordered the item and received confirmation. 3 days later I received an e-mail stating the items have left the warehouse and that as the product consists of separate parts they might be delivered separately. This was the first I had been told this. Another 3 days later I received an update. The items had been handed to the delivery company but unfortunately there will be a delay in delivering. No reason given for delay. The e-mail stated I would be informed 48 hours later what the new status is.
The following day a small parcel was delivered but not the full item. 3 days after this the other parcel to complete the order has not arrived and there has been no further communication from OK Living. The service has been very disappointing and the communication has been unacceptable. The order is still not complete 11 days after making my payment.
We’ve had a few hiccups - shortly after ordering, we were told our order had been cancelled. We reached out and the customer service said it had been done manually (which wasn’t possible by us since it was in the middle of the night) and we needed to reorder. We left it another day and then started receiving shipping notification. When the parcels arrived there is significant damage. All of them are open and shoved in a trash bag. We have no idea which pieces are missing.
We love our new dining room. It looks perfect.
I had to contact the Ok Living customer service team. They were quick to reply and resolved my query promptly.
Their website behaved a little strange on my mobile phone but I'm glad that I went through with the purchase
I tried to get more information for the delivery, but they never gave me any satisfying response. Only thing the say is ” Make the payment and we will give the delivery details.” Even dough I asked for approx. delivery times.

Resposta da Ok Living
We ordered a Vanity Table, Stool and an LED Mirror as part of a set total £470.00
All of the items arrived separately.
The LED mirror was broken upon removal of the packaging. Item returned.
Another LED was dispatched, arrived broken again. Item returned. Requested refund. The refund for a large LED given was just £74. It was obvious that the mirrors advertised were too fragile for shipping and hence the huge price reduction but we had paid the initial full price prior to the obvious shipping issues became apparent. We feel we have been totally cheated. Be careful when purchasing from this company.

Resposta da Ok Living

Resposta da Ok Living
Good table at a good price. Communication from the company incredibly efficient and polite! Very positive experience

Resposta da Ok Living
Quality piece of furniture. Only thing I didn’t like was that the piece was delayed in delivery and then suddenly arrived while we were out and was just left outside the house. Fortunately it hadn’t rained.

Resposta da Ok Living

Resposta da Ok Living
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