My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?
A empresa respondeu
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais
A empresa respondeu
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais
A empresa respondeu
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If one of the slider’s instruction for the drawer is clear, it would have been better

Resposta da Ok Living
I have just unpacked the box to my new unit only to find no fixings and no instructions.
It looked like the box had been unpacked previously and re packaged.
I know realise there should have been 2 boxes,not one
Box number one delivered 15/7/25
Really frustrating, why would a company send 1/2 a unit
I was going to leave a 1 star review but changed it to 3 based on the fact that they haven't actually done anything wrong

Resposta da Ok Living
Delayed delivery. Informed me it would be delayed and they would update me which they didn't.
Not great customer service

Resposta da Ok Living
A great selection of unique furniture that was easily to mix and match online. Easy process and prompt well packaged delivery.
Very happy.

Resposta da Ok Living
The open corner wall unit is perfect for my kitchen. Great delivery on time.

Resposta da Ok Living
Waited for delivery which there were two parts to the delivery.
First delivery came and packaging was opened and luckily no damage.
Second delivery came which the packaging was damaged and so was the second part of the order,still not received the second part of the delivery so will have to wait and see.

Resposta da Ok Living
Fast delivery and no damage whatsoever. The item was packed well. Good sturdy product

Resposta da Ok Living
Excellent high quality products and faultless level of service from order to delivery
Order placed on 4th June for a single cupboard. It was delivered in two parcels. The second parcel was delivered on 17th. On 10th and 12th I got an email informing me there was a delay, no explanation, both stated I'd get further updates after 48hrs. I did not receive an update after the 12. I emailed OK Living on 16th, the reply on the 16th (ie 12 days after placing the order) advised it normally takes 3 to 10 days!! They also stated that they had no 'influence' over logistics. Really?? How about changingto a reliable logistis company??!!
We had a full room of storage from a desk, to shoe racks and everything in between in the last 3 weeks, great quality, easy to assemble and the pack really well. Delivery was quick and easy. My office/dressing room is all done and it looks clean and modern.
Extremely Disappointed – Still No Delivery After 3 Days Late
I placed an order for a chest of drawers and was given a delivery date that has now passed by three days. I still haven’t received my item, and I have no idea where it is. What’s even more frustrating is the complete lack of communication — no updates, and no effort to keep me informed. I’ve reached out but haven’t received any clear answers.
This experience has been incredibly disappointing, and I would not recommend this company based on how they handle deliveries and customer service. I expected better reliability and transparency.
Extremely happy with my order! Came on time with no delays, no missing parts and everything was in order.
The wardrobe i got is exactly as it shows in the image, if not better. Really happy with the service and the product!!
Was skeptical because i’d never heard of this website before, but i trusted the reviews and happy i did!

Resposta da Ok Living
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and delivered by our trusted Parcelforce guy not some dodgy dude in a battered white van hurrying to the next stop. Overall very impressed.

Resposta da Ok Living
Great quality product
Really good price well packaged and good communication

Resposta da Ok Living
Drawers are so small even size 6 don’t go inside… is like more for children shoes
Really lovely kitchen cupboard.
Fast delivery. Will definitely purchase again from ok-living.
Thank you - 5*****
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