Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Ver mais
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Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Ver mais
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Informações de contato
Reino Unido
- onaie.com
3,4
Bom
905 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Made an order for slippers they just…
Made an order for slippers they just cancelled it with no explanation, what more can I say.
25 de junho de 2023
Avaliação não solicitada
Positive buying experience
Positive buying experience, swift delivery and no issues!
6 de junho de 2023
Delivered Slippers are smaller and…
Delivered Slippers are smaller and tighter than standard size and ONAIE does not exchange them to a bigger size.
29 de maio de 2023
Lovely slippers
Bought leather, navy blue men’s slippers for myself. They are unisex in my view, very comfortable and not too ‘slipper- looking’.
24 de maio de 2023
I have bought slippers from onaie…
I have bought slippers from onaie before, so knew these would be good. Great prices and quality.
22 de maio de 2023
Looks and feels fab
Bought the large size even though I’m a size 12 . Fits perfect with a hoodie underneath.You can see and feel the quality. Love it
21 de maio de 2023
WONDERFUL WOOL. I ordered the gillet which arrived in…
I ordered the gillet which arrived in good time and is the most wonderful, light weight, snug item to wear. A bit like being cuddled by a lamb! My only criticism would be that the felted wool body, which is cut from one piece so no side seams, has a nylon/ polyester trim binding the edges.
10 de maio de 2023
Mules instead of full Slippers
Slippers were not what I wanted but service and refund were still excellent.
25 de abril de 2023
I really like the gilet
I really like the gilet. It did come with some rubbish in the pockets - lego, receipts etc. Not really a problem, happy to wear second hand!
24 de abril de 2023
Poor Experience
Ordered sheepskin slippers via Not on the Highstreet. Had an acknowledgement it had been accepted yet later that day received an email stating order cancelled with no reason why nor an apology. Poor service
28 de abril de 2023
Avaliação não solicitada
Resposta da onaie
Dear Customer,
We are sorry to hear that you had a poor experience with your recent order of sheepskin slippers via Not on the Highstreet. We understand how frustrating it can be to receive an email stating that your order has been cancelled without any explanation.
Please accept our sincerest apologies for any inconvenience caused. We take full responsibility for this mistake and we would like to assure you that we are doing everything we can to prevent this from happening in the future.
We would like to investigate this matter further and kindly ask that you provide us with your order details so we can look into this issue and provide you with an explanation for the cancellation. Additionally, we would like to offer you a discount on your next purchase with us as a gesture of our commitment to improving our service.
We appreciate your feedback and we will use it to improve our service in the future. We value your business and hope to have the opportunity to serve you again soon.
Kind regards,
Eve
Always fantastic!
I have bought from Onaie multiple times in the past, for myself and for gifts, and their quality never disappoints! I recommend their slippers to everyone and these new ones have been another smash hit
26 de março de 2023
I love the mule slippers
I love the mule slippers! So far i have bought 3 of the mules and one of the slippers in various colours and my mum and cousin are big fans too. These a just so lovely and cosy and very pretty, in whatever colour they come in. They are so original and made by hand in the softest leather, with the sweetest fur on top and the hand stitching gives them a special touch. The sole is perfect for not leaving marks on my wood flooring. I keep Onaie on my mailing for whenever I am looking for presents.
20 de março de 2023
Lovely winter items
It's my second year buying from this company. This year a have got lovely slippers for the whole family and a beautiful nordic reindeer wool gilet. Looking forward to use them. It is a really nice quality and wonderful colours.
27 de fevereiro de 2023
Bad timing
I love the slippers but the joy was reduced as a few hours later they were reduced by more than half.
They are very comfortable and so far are wearing well.
20 de fevereiro de 2023
Fantastic quality sheepskin slippers!
Fantastic quality sheepskin slippers, so comfortable, beautiful colours and quirky design!
After buying one pair for myself, I bought three more pairs as gifts.
Also, it feels good to support an independent business who are promoting traditional Polish folk heritage.
23 de fevereiro de 2023
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