Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Ver mais
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Veja o que dizem as avaliações
Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Ver mais
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Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Ver mais
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Informações de contato
Reino Unido
- onaie.com
3,4
Bom
905 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality
Excellent quality. Prompt delivery. Third purchase as such good value for the price. Beautifully made. I’ve recommended this company to my friends. I wouldn’t buy slippers from anywhere else
23 de fevereiro de 2023
Unfortunately the item purchased was…
Unfortunately the item purchased was faulty but after an email to customer service and some photos I was refunded
21 de fevereiro de 2023
Lovely item quickly delivered
21 de fevereiro de 2023
This is the third purchase and happy to…
This is the third purchase and happy to say I have been satisfied with all three.
20 de fevereiro de 2023
Personal and friendly service
31 de janeiro de 2023
Great experience
I love my slippers, and they were delivered very quickly with a nice personalised message
19 de janeiro de 2023
Have ordered a few times from them and…
Have ordered a few times from them and always good service. Would recommend.
1 de janeiro de 2023
Avaliação não solicitada
Disappointed as the slippers became…
Disappointed as the slippers became very loose after just a couple of wears so are now too big.
10 de janeiro de 2023
Resposta da onaie
Dear Sally,
We apologize for the dissatisfaction with your slippers. We understand that they became very loose after just a couple of wears and are now too big. We want to remind you that our slippers are handmade, so they will mold to the size of your foot. It looks like the size that you purchased might have been incorrect.
We would like to remind you that we have size guide available in our website, we advise you to check it before your next purchase, to ensure you are getting the right size for you.
Please let us know if there is anything else we can do to assist you. We appreciate your feedback and we're working hard to make sure that every customer is completely satisfied with their purchase.
Eve
Arrived in good time
Arrived in good time, well packaged, quality looks good, won't know for sure bought as a present......next Christmas... (Not Sure of exact date of arrival)
15 de dezembro de 2022
Ordering easy fast shipping
Ordering easy fast shipping. Arrived in lovely packaging and slippers were great! Will bebusing again
28 de dezembro de 2022
I just wanted to say BIG thank you
I just wanted to say BIG thank you! What a great experience when shopping at this store. I bought two pairs of slippers and asked if by any chance they could be delivered in 3 working days even though they didn’t have to do that, as I booked standard up to 14days service, I got my slippers in 3 days! Thank you! That is amazing customer service. Slippers looks lovely too. Very warm and comfy!
7 de janeiro de 2023
Avaliação não solicitada
Delighted with purchases
Delighted with purchases, arrived before predicted, despite the postal strike, exactly as described.
Would recommend.
28 de dezembro de 2022
Super uncomfortable with no flexibility…
Super uncomfortable with no flexibility in the soles. Wouldn’t recommend I’m afraid.
13 de dezembro de 2022
Avaliação não solicitada
Resposta da onaie
Dear Ellie, We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.
Eve
One to avoid
Thought I'd write a review on here as reviews on the website are carefully curated to ensure negative reviews never see the light of day. This isn't very helpful for making an informed choice.
I ordered a pair of slippers, which arrived in good time. They seemed very flimsy but fit well. I have now had them for 2 months and they are falling apart. The quality is atrocious. I think a huge part of sustainability is less waste. You may use sustainable materials, but if they end up in a bin after 2 months it doesn't really qualify as sustainable.
I recommend looking elsewhere.
22 de setembro de 2022
Avaliação não solicitada
Resposta da onaie
Dear Jim,
Sorry to hear about your experience,
Kindly email us on enquiries@onaie.com to resolve the issue as the slippers shouldn't to that after two months,
Thank you,
Eve
Easy to use website
Easy to use website. Delivery a bit hampered by Post Office strike slippers still on-route.
2 de dezembro de 2022
I recieved a pair of slippers as a gift…
I recieved a pair of slippers as a gift for my birthday ,I just love them so cosey and pretty x
26 de novembro de 2022
Avaliação não solicitada
Toasty Warm Slippers
Prompt shipping. Lovely sheepskin slippers - great design, good quality, comfortable, and keep my feet toasty warm!
4 de outubro de 2022
Quality is like made in Nowhere
Quality is like made in Nowhere! Also was send wrong colour. Dont trustable.
22 de novembro de 2022
Avaliação não solicitada
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