Nothing to do with your staff member (unless he was terribly ill informed) but seems your claims process isn't geared up to deal with claims where no other vehicle or party is involved. I can't believ... Ver mais
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Veja o que dizem as avaliações
The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... Ver mais
JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... Ver mais
The lad i spoke to was very professional and good phone communication. Can’t fault his service. I found it a bit of a mission getting to the right person. But once talking to the right person all was... Ver mais
Detalhes da empresa
Escrito pela empresa
One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction
Informações de contato
Jupiter, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, Reino Unido
- 0203 738 7300
- onecallclaims.co.uk
4,6
Excelente
17 mil avaliações
Sem histórico recente de pedidos de avaliações
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KW5 Was Polite and informative.
15 de maio de 2026
Avaliação não solicitada
Very easy to communicate and got thinks…
Very easy to communicate and got thinks moving very quickly.
15 de maio de 2026
Avaliação não solicitada
EP6 was very helpful and informative
EP6 was very helpful and informative! She forwarded the claim with efficiency and effectiveness. Very easy to talk to and understanding. Very happy with the service.
Many thanks
Alison
14 de maio de 2026
Avaliação não solicitada
Nice helpful staff
14 de maio de 2026
Avaliação não solicitada
Very good service on the phone
Very good service on the phone. Only 4 stars as when I missed the call to follow up my claim, the text gave me the wrong number to call, giving me the number for new claims rather than to update a claim in progress.
The lady on the phone was very polite and helpful.
14 de maio de 2026
Avaliação não solicitada
All of the people at One Protect have…
All of the people at One Protect have been excellent, making this process easy after the drama of a car accident!
I would like to mention in particular MJ2, BQ1 and KG4 who made it so easy to go through this process up to this stage - all had excellent communication skills, understanding attitudes in respect of our accident and a sense of humanity so many other call centres lack, who only want to get answers from their script and nothing else!
The last thing we want after an accident is talking to uncaring operatives, your service shows that this can be achieved with humanity and care. Thank you!
13 de maio de 2026
Avaliação não solicitada
Today booking in my car for collection…
Today booking in my car for collection AW/2 was extremely helpful ensuring all my questions were answered and that the process was clear for me to understand. I'm grateful for her consideration at what is an incredibly stressful event.
14 de maio de 2026
Avaliação não solicitada
Advisor was friendly polite and made me…
Advisor was friendly polite and made me feel at ease talking.
13 de maio de 2026
Avaliação não solicitada
EP6 was particularly helpful
EP6 was particularly helpful. My wife and I have spoken to a number of people. All have been efficient and polite. EP6 however was especially good. Clear, attentive, understanding and personable.
13 de maio de 2026
Avaliação não solicitada
Very helpful member of staff explained…
Very helpful member of staff explained everything clearly and concisely
Thank you
12 de maio de 2026
Avaliação não solicitada
great service explained the process in…
great service explained the process in terms that were easy to understand. JD1 was very helpful
12 de maio de 2026
Avaliação não solicitada
Very supportive and helpful TW5
12 de maio de 2026
Avaliação não solicitada
Great thanks very helpful 👍TW5
Great thanks very helpful 👍
12 de maio de 2026
Avaliação não solicitada
Representative LN3 was Great
I spoke with representative LN3.
She was great. Communicated clearly and concisely and was very reassuring.
12 de maio de 2026
Avaliação não solicitada
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