One Click Insurance  Avaliações 

The company was very efficient and communicated very well on all matters

Change cars over from a mini 2010 to a nissan qashqai 2008 the portal never works so spend a drooling one Changing cars .and what was only supposed to cost £15 cost £95 . This is the 2nd time iv had hassle and trouble. No phone and I am not a fast typist and the experience was too stressful. Why can't company get a phone instead of silly portal. They said they do it this way to make the car insurance cheaper 😆 🤣 😂 😹. Bollicks DV08GYX

No phone number, chat did work, but the email link to policy is poor.. no renewal date or reference to the policy details like car registration… website denied access…eventually got them to chat and find my policy… did feel excluded

Took out insurance in July. A couple of weeks after the policy started they wrote and told me I had incorrectly advised them I had 7 years no claims. They said they had investigated and it was 6. An additional charge was added. I contacted my previous insurer for a NCB certificate, which came and stated the seven years I had. Provided this to One Click who accepted the proof but would not refund the additional charge, even though it was their error.

AVOID this shower!!!! thieves

Just a pity that you can’t speak to a live person anymore!

Ci9 was my online agent. She was very competent and was able to identify and solve my query very fast. Thank you Ci9 Great service and competent team member of One Click

Tried to cancel auto renew, it took a long time. And then they could suddenly reduce the quote.
Ridiculous
Won’t be a customer of one click again.

Took out a policy but wanted to cancel it a couple of days later, and they charged me £60 to cancel it! Customer service no help at all!

Professional, knowledgeable and quick

Contacted One Call Insurance to notify them of a health matter.
Chatted with Faye (FP2) who was very friendly and easy to chat with. She sorted out my notification with the minimum of effort on my part.
An excellent service!

I recently took out car insurance with One Click Insurance. When they said they had no proof of my No Claims Bonus (NCB), I uploaded an official letter from my previous insurer showing my policy number, cancellation date, and protected NCB. One Click rejected it as "unacceptable" without explaining why. Instead of telling me the issue, they sent a generic template letter stating that my previous insurer needed to prove the NCB was "not in use on another vehicle". This is an impossible requirement: no previous insurer can confirm what you do with your bonus after you leave them. To make matters worse, there was no space or checkbox on One Click’s upload portal for me to confirm this myself. It took three live chats and two letters by post to find out the real issue: the registration on the cancellation letter belonged to the car I had sold. A different registration is completely normal when you change cars—NCB belongs to the driver, not the vehicle. Rather than checking central UK databases (like CUE) to verify driving history automatically, I suspect they rely on rigid automated software to cut costs, putting all the administrative hassle on the customer. When an automated system flags a routine detail like a registration change, the customer gets hit with confusing template letters and threats of policy cancellation. While the live chat agents were polite and eventually fixed the issue once I explained it, a task that should have taken two minutes wasted half my day. It certainly makes you wonder how onerous their claims process might be if this is how bureaucratic onboarding is. It’s cheap for a reason...

I suggest the following improvements

Automate verification properly: Use central databases like CUE to check claims and NCB history automatically instead of making customers do the legwork.

Give specific rejection reasons: State exactly why a document was rejected (e.g., "Registration mismatch") rather than mailing out a generic list. Expect vehicle changes:

Recognize that proof showing a previous vehicle's registration is standard during policy transfers.

Fix portal workflows: Add a simple checkbox on the upload portal so drivers can confirm themselves that their NCB is not in use elsewhere.

One Click by name, multiple clicks in reality

Disgusting company to deal with. Very disappointing!!!!!!!

Approximately one month after taking out my car insurance I received a letter informing me that during my application I incorrectly stated my No Claims was 9 years when it is in fact 8. As a consequence, One Click will be charging me £96. £45.50 of this is an 'admin fee', the remaining reflective of the 'increased risk' due to 1 years less no claims. The total amount of my policy was £300, therefore making the charge of my 1 year less of No Claims equivalent to 16% of my total policy fee.

I queried this with the customer service team but was told if I wasn't happy I can cancel, which of course incurs its own enormous expense. So I'm stuck with a company I have no faith in for 12 months.

Naturally, if this company is as predatory as this I cannot imagine what will happen in the event of having to make a claim.

Hidden costs/charges everywhere. Would not say this is a transparent insurance company. I would not recommend.

Had to sell my car and had paid insurance in full. Had 5 months left on the policy and got no refund. (Always reveived refunds in the last) No customer service phone number.. just an online chat. Will not choose this company again.

I won’t renew my insurance with ‘one click, one call or one insurance’. Same directors but different companies…..
Just received another payment demand even though I haven’t had a policy with this so called Company’ for 2 months, taken me lots of time for them to know they made another mistake. Write a bad review and they try to make your life difficult.

Resolved after a 45 minute ‘text chat ‘ it wasn’t an easy chat tho. Lots of stumbling blocks to climb over to get there. Surely it should be a more straightforward solution

I have now been asked to provide more info or my review will be taken down ... so here it is - I was told that the £40+ was not for the "chenge" to my account( because I sent docs to prove my 10 year no claims bonus which they were questioning) I was told it was for the ADMIN for this change ... I was then told they couldn't talk to me as I had a different name( I am known by my middle name and needed to prove this - which I understand ). But it seemed I was talking to a robot with no customer service thrown in and it was not a good first impression of a company I had just started with for my insurance. Very disappointing experience

A very pleasant, professional and understanding company. Chatting via text is not ideal but apart from the wait in the queue it worked well. Both agents were very helpful and my concerns were delt with in a prompt and satisfactory manner by Agent TW9.

I would not say the company as it was you that caused the problem, but your agent was excellent sorting it out