One Click Insurance  Avaliações 

Terrible company. Had a car insurance quote, took 24 hours to decide then they didn’t go through with it. Been driving since 1990, no risks, all honest information shared. Very odd and refused to give a reason.

Disgusting company with rude customer service. Took 1500 pounds and then cancelled the insurance for no reason. Refused to have a reason, never felt with any company before as bad as this one.

Great service by AW1 thanks

This company is utterly abysmal and one of the worst insurance brokers I have ever come across (no small feat).

When I got their quote, I input 6 years no claims bonus. 6 days after inception, I get a random email saying they have adjusted my policy and are charging an additional premium with no explanation.

Only "Live chat" enabled, I get told they do NOT accept formal no claims bonus proof from Admiral. Arguing with me for nearly an hour and then finally accepting it with a very short apology.

Just trying to rip people off and being so blatant about it too. They are an awful company.

Hanaah from your support team was absolutely brilliant she made it plain and simple in everything I asked her an absolutely delightful girl and it made it a great experience,

Dealt with KR2
She was great, no issues sues

It was quick to make my change.
Once I’d got to the right place, which took a couple of re-routes on the chat.
It would be helpful, as a neurodiverse person, to be able to speak to someone.

One Clicks chat function os very easy to use and you are put through to a real person assistant very quickly, so enquiries and problems are sorted quickly.

Needed to change the vehicle that was insured, but because it was a new car, I had to do it via a chat with a One Click representative. She was extremely helpful and was able to sort me out very quickly and provide me with the insurance cover I needed. Great seamless service.

The agent TJ1 was helpful and helped me get sorted changing my vehicle on my car insurance.
It is four stars and not five not because of the agent but the admin fee I got charged which obviously the agent cannot control.

Very fast, very efficient service from EE3 after a query.

Don't use.
If you need to cancel your car insurance if you sell your car not only is their no refund for unused months they also charge you to cancel.
You cannot phone them to talk to a person you have to use their on line chat service.
Absolutely awful customer service and company who I had the displeasure of using and will never use again.

Constant hassle ...no phone number, you have to talk to them thru a chat system ..persistent letters threatening to cancel. More hassle than its worth very poor
shop elsewhere

Absolutely terrible company. I initially paid a deposit of under £100 to set up my policy. When I got a new car, they tried to completely double my monthly premium. When I contacted them to explain that I am experiencing financial hardship and cannot afford this sudden, massive price hike, they showed zero compassion or flexibility. Instead of trying to help, they are demanding a cancellation fee just to close the policy. Shocking and predatory customer service. Avoid them at all costs.

Great help contacted my previous insurance company for me to get my proof of no claims and sorted it all for me
LR3 was lovely
Thank you

The call handler was amazing she was on the call the entire time and was helpful as I accidentally cancelled the direct debit she kept me informed and changed the direct debit date.

Very professional and helpful xx

I will NEVER use one click again, their insurance is absolutely criminal. They randomly charged me a ton extra + apparently the admin fee of them doing this, telling me I had a claim 6 years ago?? I NEVER had a claim, it was looked into by admiral at the time 6 years ago as my car and 2 others were damaged by another driver in a parking lot. The police didn’t have enough camera footage to pursue, therefore it was not deemed a claim on my insurance and no other company have ever charged me for this “claim”. I then had to cancel my insurance policy early (around 6 months) due to voluntarily submitting my licence to the DVLA due to being hospitalised for 5 days, because of 2 seizures, which rightly so needs a period of recovery and no further seizures for some time before I would be safe to drive. Of course one click charged me a huge £60 on top of the remaining months as an “admin fee”. Money orientated horrific company that I will advise to anyone not to use.

Brilliant service and was to deal with, great staff

We had an accident tonight not our fault. 24/09/2026
We have platinum cover insurance and breakdown.
We are stranded in Serbia.
We have tired to call. Nothing and that is using the correct 44 code.
We have tried live chat nothing shut. Until 9am
We have tried emailing nothing it protected. We cant email.
What are you suppose to do.
Why does one click make it so
Hard to contact after a traumatic event.
Very upset.
J.Mayhew
Edit update. Live chat open been on for ages. Then cut off by agent who said we had to make a claim.
Thats what we were try to do and had been trying all night and morning. Had to go back onto live chat to see if anyone has the correct training to help with us making a claim.
We will be co tasting the ombudsman and possible court.

Very friendly and efficient .
Quick and easy process. Great staff.
Would use these again if needed.
Thank you 😊