Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Ver mais
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Veja o que dizem as avaliações
Had a terrible delivery experience but no fault of OSGS. Amazed at their response with a hassle free replacement sent super quick via different courier Means I can complete my weekend proje... Ver mais
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Ver mais
A empresa respondeu
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment. Most companies don't seem to like to talk to their customers t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Informações de contato
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Reino Unido
- onestopgrowshop.co.uk
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service thank you
4 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Alyson.
Thank you very much for taking the time out to provide this lovely 5* review.
It is greatly received.
Have an awesome week from us all at OSGS.
Great customer care
Great customer care, thanks Beth for handling my order so quick👍🏼
I recommend shopping with this site, real pros
1 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you very much for providing this 5* review, it is very greatly appreciated.
I have passed on the comments to Beth who is really pleased.
She is such a star.
From us all at OSGS have a wonderful week.
Not as good as they were.
Used onestop quite a few times in the past with no issues, lately the same can’t be said. The only thing holding this business together are the customer service people.
Ordered 4 oscillating monkey fans, 4 manual ones arrived, got in touch with them and they told me they had 3 in stock, they sent them to me and one was a broken dirty return, one worked and one was missing. Their website still hasn’t been updated even though it’s incorrect and was told it would be rectified (2 weeks ago) but still isn’t.
All in all it feels like this company is going down the swanny and now I’ve finally sorted it all and had refunds, I definitely won’t be using them again.
9 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, John.
I am so sorry that we have not hit the mark for you on this occasion.
We really do try our very best and I hate hearing that we were not more successful for you, leading to you not feeling confident enough to order from us again.
If you do decide to give us another go, please ring through and we will provide a code for you to get a bit of discount.
Again, my sincere apologies.
I’ve used one stop grow shop many times…
I’ve used one stop grow shop many times over the years and have always had a good service,products always delivered on time if not earlier. I recently ordered four 30cm saucers but received four 35cm in error. I emailed Keiran and explained the problem and he promptly dispatched four of the right size.all in all a great service and I would highly recommend One Stop Grow Shop to anyone.
28 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Rowland.
Thank you for taking time out of your day to leave our lovely Keiran a 5* review.
He is a massive asset to the customer service team. Our customer service team are dedicated in making sure that every customer has a brilliant experience with us.
We hope to see you again in the near future, for the mean time have a brilliant day and weekend!
Superb customer service
Although there had been a mistake with the wrong product delivered, after contacting them we had an immediate reply and next day delivery of the correct goods.
We would definitely buy from them again.
24 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Ernest.
Thank you for taking time out of your day to leave us a 5* review!
We are so pleased that your mistake got amended in a timely manor. We have a brilliant customer service team who are dedicated in making sure each and every customer has a wonderful experience with us.
We look forward to seeing you again in the future, for the mean time happy growing!
Resposta da One Stop Grow Shop
Good morning,
Thank you so much for taking the time to provide us with this 5 star review.
From us all at OSGS have a wonderful day.
Friendly and fantastic service from…
Friendly and fantastic service from keiran, extremely helpful and will definitely use again will recommend to friends and family.
20 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning Sean,
Thank you for leaving this brilliant review!
We are so pleased to hear that you have had the chance to meet Keiran, he is an extremely bubbly, lovely gentleman who loves helping everyone he comes across. He is a huge asset to customer service!
We look forward to seeing you and your friends in the near future! For the meantime happy growing!
There were a few problems with my order…
There were a few problems with my order I had been sent the wrong size item. A very helpful chap called Keiron put this right in minutes. EXELLENT customer care.
14 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning Peter,
Thank you for leaving this exceptional 5* review!
You have certainly made Keiran's day with this lovely review, he is an absolute amazing asset to customer service. Our customer service love helping all customers and amend any issues that may arise. They have customers interests at heart.
We hope to see you again soon!
Great customer support
Great company, never had any problems on their side, customer support is great, especially Beth who got my issue ( with DHL ) sorted immediately
17 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning J,
Thank you for leaving this wonderful 5* review.
We are so pleased that you have had the chance to meet Beth as she is a massive asset to the company. Our customer service is absolutely amazing, they work extremely hard to amend any issues and of course make our customers days with their bubbly personality.
We hope to see you again soon, for the meantime happy growing!
Ordered nematodes
Ordered nematodes, first pack came out of date but was quickly sent another in date wine when I emailed. DHL managed to slightly crush the packaging both times thankfully this was not an issue. Otherwise pretty happy with this
13 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning Hodges,
Thank you for taking time out of your day to leave us this lovely review!
We are so pleased to hear that your issues got resolved quickly, we have a exceptional customer service team who are dedicated to making sure all issues have been resolved in the best way possible for our customers!
We hope to see you again soon, for the meantime happy growing!
Wasn’t happy about a few things
Wasn’t happy about a few things , Kieran from support helped me along the way and straightened things out .
HOWEVER they chose to use DHL as a delivery service and they managed to lose a package and then find it again, but both of my deliveries resulted in ripped open parcels and medium everywhere! All over garden , my hallway where they threw it in ,
I wouldn’t use OSGS again just because of the delivery service they chose to use .
Hats off to Kieran for getting me a small refund but this unfortunately doesn’t cover the medium that I’ve lost . 😡
15 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning, Ryan.
I am so sorry that you had the issues that you have had regarding your order.
We don't like hearing that you have had any problems at all.
A very small percentage of our orders get damaged during transit, but unfortunately, yours was in this small percentage.
I am sorry to hear that you will not be using us again.
If you do decide that you would like to order from us, again, please get in touch with the customer service team and we will do our utmost to provide you with any assistance.
Again, my greatest apologies.
Very helpful staff and First class…
Very helpful staff and First class service indeed ! Well recommended 👌 ( thank you renate ) 😉
15 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Paul,
Thank you for taking time out of your day to leave our lovely Renate a 5* review!
Renate is a hard working, bubbly woman who loves to make sure that all customers have a lovely experience with us. You have certainly made her day.
We hope to see you again soon!
Perfect arrived in time 10/10 A++++++
14 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you for leaving this wicked 5* review!
We are so pleased to hear that you have had the 10/10 experience from us! We hope to see you again soon to provide you another A+++++ experience!
We hope you have a brilliant day and week!
Mixed Experience
Placed an order for two bags of growing medium. I had an account with the company, but they seem to have lost the details of it, so had to enter name, address etc. again. Had emails to say that the 2 bags had been shipped and delivered. Only 1 bag was in the package. Contacted support. Had response to say the other bag was being shipped separately and was on its way. It duly arrived. I'm rating Renate in support with 5 stars, and the rest of the company with 1 star, hence the average of 3.
14 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning, Chris.
I am so sorry that you had this inconvenience during your delivery.
I am really happy that you felt that you were supported util this was resolved, by me.
All of the team are here, on hand, to help to get over any issues, before, during and after your purchase.
Have a brilliant week, from us all at OSGS.
Excellent service,,communication…
Excellent service,,communication through emails are simply outstanding compared to many companies,,very polite,understanding and helpful..
Thanks again for all your help
8 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Shofiq,
Thank you for taking time out of your day to leave us this lovely 5* review!
We are pleased to hear that you have received the 5* service which we love to give out to all customers. We make sure that we approach every situation in a polite, understanding manor as we are all human at the end of the day!
We hope to see you again in the future, for the meantime have a brilliant day and week!
Second time ordering online and twice…
Second time ordering online and twice not been happy. Just paid £95 for a Philips 315w cdm bulb and instead received a cheap Chinese copy. No doubt I will have to go through the painful process of getting a refund after paying to send back the wrong item. 😕
13 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Mark.
I am sorry that our team picked your order incorrectly.
I can see that you have had a resolution put in place for you, and that you have your correct lamp on its way to you.
I am so sorry for your inconvenience and I am really hopeful that you are happy with the outcome that you have received from us.
We do try our very best to get it right first time for our customers.
From us all at OSGS have a wonderful day.
Great support
Had a problem with 1 item missing however support was quick to respond and sent it out.
10 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon John,
Thank you for leaving us this 4* review!
We are glad to hear that you received brilliant support with your missing product and it got resolved quickly for you. We have a amazing customer service team who are dedicated to making sure all customers have a lovely experience with us.
We hope you have a wonderful day and week!
Excellent Service
Excellent service. The courier caused a delay, but customer services sorted it promptly and to my satisfaction. Thank you.
8 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you for taking time out of your day to leave us this wonderful 5* review!
We are pleased to hear that you have experienced our 5* service which we love to give out to all customers!
We hope you have a lovely day and we hope to see you again soon!
they only sent half my order out and…
they only sent half my order out and said they sent the whole order dont deal with these crooks if a could give you 0 stars i would
23 de abril de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good Afternoon Kevin,
Firstly i would like to offer apologies for any inconvenience caused. I have checked our system and unfortunately i am struggling to find any communication to say that you have suffered an issue.
As a company we strive to offer a positive shopping experience for all, as such we welcome any form of feedback to improve upon where we went wrong.
I have looked into your order and can see on this occasion everything was sent from our side and our courier has part delivered due to internal problems.
We would like the opportunity to rectify this as it is something we could of resolved easily, consider this as an extension for a considerable resolution.
If you would like to discuss, please reach out directly to customer service on - 01782 749955
Kind Regards
James (customer service manager)
Called up and spoke to a chap call…
Called up and spoke to a chap call woody. Absolute lovely jent and his product knowledge was top notch and really helpful when finding the correct tent to purchase.
Keiran.
3 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you for leaving this wonderful 5* review for our lovely Woody.
You have certainly made his day and he is a massive asset to the company with his wide knowledge, bubbly attitude and lovely aura that seeps onto each and every customer he speaks to!
We hope to see you again in the future, I hope you have a great day!
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