Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Ver mais
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Veja o que dizem as avaliações
Had a terrible delivery experience but no fault of OSGS. Amazed at their response with a hassle free replacement sent super quick via different courier Means I can complete my weekend proje... Ver mais
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Ver mais
A empresa respondeu
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment. Most companies don't seem to like to talk to their customers t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Informações de contato
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Reino Unido
- onestopgrowshop.co.uk
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beth was great after a mistake on my…
Beth was great after a mistake on my behalf she sorted it all out. We got there in the end 👌👍
15 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for providing us with such lovely feedback regarding your experience, with us.
It is very greatly received.
All our team at OSGSl work super hard to get things sorted for all our customers.
Have an amazing day.
After care A+++
Amazing products and sales every time but the one thing that I have to highlight is the after sales and any issues I’ve have had have been resolved within the hour of emailing! Can’t thank these people enough 🙏🙏🙏
2 de julho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
So happy that you have experienced great service and products from us.
It is what we aim to do.
Thank you so much for the fantastic feed back.
From us all at OSGSl, have a very blessed week.
Your money is better spent elsewhere
I ordered the omega infinity pro grow tent kit next day delivery. over a week later I finally get a delivery only to be hugely disappointed there is no led light with the kit. after emailing to make them aware of there mistake I was told this item was not instock So she gave me 3 options
1 wait over a month for the light
2 get a partial refund of half the value of the light leaving me paying full price for a budget tent and accessories with no light for the kit.
3 a low quality cheap led that was instock no partial refund.
None of these options helped me in anyway at this point I just wanted to send it back and get my money back but that wasn't an option for them they sent me a light and told me they would contact me on the 10th of June to swap the light for my original infinity pro led still havent heard from them since needless to say this shop is a shambles they all tell you different excuses and lie with a smile once they have your money they don't care about you or how your grow suffers from their incompetence 100% won't be back
25 de maio de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Harry.
I am so sorry that we did not get things right for you on this occasion.
Even more sorry that you are deciding not to shop with us again.
I really like being able to provide a satisfactory solution for all our customers.
Silent Ducting
Ordered some silent ducting and never received any shipping updates so I shot them an email. Turns out it’s out of stock and if I wait a week it will be delivered. I thought no problem I’ll wait, same thing again. Day before my delivery is due I still have no shipping updates, shoot them another email, same thing again it’s still out of stock, either wait or get a refund. I ask for a refund and was told it’s processed and to wait 1-5 days for it to be back in my bank account. 4 days later I receive an email saying my refund has been processed and to allow 10 days for it to be back with me. I’m assuming that will be business days and is potentially going to be two weeks away. It’s only £30 but I’m disabled and currently can’t work so I can’t even buy a replacement from elsewhere and I’m desperate. What really stings is the ducting is still advertised as in stock on their website and has been the whole time.
I will say their customer service rep Beth is extremely friendly.
11 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Joel.
I am so sorry that you had an issue with one of the items on your order, being in stock.
We did have an issue with our supplier, and I am so sorry that you did not receive a notification from us regarding this.
We have been working really hard to fix this issue and I am confident that you would not have the dame thing happen again.
My sincere apologies.
Have a wonderful day from us all.
5 STARS for customer service and products
5 STARS reflects One Stop Grow Shop's (particularly Keiran's) handling of a small problem with online delivery. Just brilliant. There was no hesitation from Keiran in dealing with the problem politely and swiftly. Thank you. Colin
18 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Colin.
Thank you so much for providing this 5* review.
It is very greatly received.
Thank you.
Brilliant customer service
Brilliant customer service
Got my order very quick and they replaced my damaged item as soon I contacted them and it was delivered next day !! Brilliant lads at one stop grow shop, would highly recommend!!
13 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon.
Thank you so much for providing this 5* review regarding your recent experience with us.
I am really glad that you got sorted in quick time.
Have a wonderful day from us all.
Excellent customer service!
Excellent customer service!
I had a delivery turn up damaged due to the couriers 'gentle' handling.
After a quick email a replacement was sent out immediately. Very pleased with this.
Thanks Renate!
11 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
It was my pleasure.
I am really happy you got such a positive experience and thank you so much for taking the time to post this 5*.
From us all at OSGS have a brilliant day.
Had a problem with a pump the shop is…
Had a problem with a pump the shop is sending a new one i’ve used one stop for a number of years and I’m always happy with their service. This is the only time I’ve had a 40 product but they are sending a new one to replace it.
14 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Peter,
We are so pleased to read your lovely 5* review!
We are so pleased that your issues was quickly resolved in a timely, professional manor! We love to make sure all of our brilliant customers have a brilliant experience with us!
We hope you have a wonderful day and weekend from all of us at OSGS!
great customer service
great customer service, had a problem with a late dispatch but was resolved very quickly and was caught up the whole way thanks to kieran! maintained contact the whole time to reassure me and was here within the next day of being dispatched. fantastic company and great customer service will definitely use again.
10 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Wes,
Thank you for leaving this fantastic review for our lovely Keiran.
Keiran, will always go above and beyond for all customers he contacts, he will make sure that you feel at ease and have a relaxing experience with us.
We hope to see you again soon, for the mean time have a lovely day!
Employee of the week award goes to…..Kieran from one stop grow shop!
Wanted to say a huge thank-you to keiran at the one stop grow shop for going above and beyond helping me to purchase a couple of lights! He managed to find them for me when online were saying sold out everywhere! And if that wasn’t enough - he talked me through my order online as I was having trouble purchasing! What a guy! Thanks again Kieran for being so helpful and cheerful with it and not making me feel stupid! Wished everyone was as lovely as you!
Tanya
11 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Tanya,
Thank you for leaving our wonderful Keiran such a wonderful review!
Keiran is a huge asset to the company, with his lovely bubbly attitude to everyone he comes across, he will always do everything that he can to make sure all customers he touches base with have a brilliant experience with us here at OSGS!
He will give you professional advise without any judgement or awkwardness, he is pretty amazing we have to say!
We hope to see you again in the future, for the mean time have a brilliant weekend from all of us at OSGS!
Would use again, good communication from them
Had a delay but emailed to tell me and then made sure I was updated on tracking info and they sent the item next day for free to make up for the delay..happy days would def order again..
11 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon.
Thank you for taking time to leave this lovely review!
We will always go above and beyond for all customers, we want to make sure that all of our brilliant customers are still taken care of even when we are experiencing delays.
We look forward to seeing you again in the future, for the mean time have a wonderful weekend from all of us at OSGS!
i had a little problem with delivery…
i had a little problem with delivery ,but keiran at customer services sorted it for me straight away and kept me updated step by step, nothing to much trouble.
7 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you for taking time out to leave Keiran a lovely review!
Keiran, is a absolutely wonderful gentleman who will always do everything that he can to make sure all customers have the best experience with us! He really does take care of the customers he speaks to!
We hope you have a lovely weekend from all of us at OSGS!
Excellent customer service dept
Excellent customer service dept.
I contacted the site for an update on my delivery and Kieran kept me in touch throughout, letting me know when it was dispatched, when it was with the couriers and again when it was out for delivery.
I really appreciated the updates and would definitely recommend.
10 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you for taking time out to leave this excellent review!
We are so happy that you had the chance to speak to our brilliant Keiran, he will always go above and beyond for all customers. He is a absolute asset to the company!
We hope to see you again in the future!
Outstanding in all areas
Outstanding in all areas, I can't fault onestop at all, the staff are very friendly,polite, and knowledgeable. Stock is brilliant as is the delivery. I won't shop anywhere else as these people are worth their weight in gold!
And a special thank you to Beth, gold star!
6 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Dan.
I am so happy that you have had such a great experience dealing with us.
We do try our very best to provide our customers with the best possible information.
Beth is a superstar and we really value her being in our team.
Thank you for taking time to write this review.
Have a wonderful week from us all.
what makes an experience great ...it…
what makes an experience great ...it starts with a problem .. and then the people your dealing with step up 110% to take care of the problem and get it sorted in time ...thats what makes an experience go from good to great .
6 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon.
What a lovely review!
We really agree with your sentiment and will do our very utmost for our customers.
I am sorry you had an initial issue but I am glad that you feel confident that even if you do, we will help you to get it sorted in quick time.
Have a truly wonderful week and thanks again.
Best grow shop ever
Best grow shop ever. Great price, excellent costumer care! The costumer service are the best in UK! I look forward for future business with them!
6 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon.
You don't realize how much joy you have provided by leaving this review.
We do want to be the very best in the country and even though we still have a way to go, knowing that you already feel this way is very wonderful.
We have the best team ever and it is a pleasure working here.
Thank you once again.
This company are a pleasure to deal…
This company are a pleasure to deal with.
Needed to return an item as I’d ordered the wrong thing and spoke with a lady called Beth who couldn’t have been more helpful or nice.
Highly recommend them.
6 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Alan.
Thank you very much for leaving this review for us based on your experience.
Beth is a fantastic team player and we all love her.
Really nice to read this and once again thanks.
Have a fantastic week from us all at OSGS.
I made a mistake in ordering and it was…
I made a mistake in ordering and it was resolved very quickly with one email sent. No fuss, and very helpful customer service (Beth).
4 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon Lis.
Thank you for taking time to leave us this wonderful review!
We are so pleased to see and hear that you have had the chance to meet our lovely Beth in customer service, she is wonderful at her job and will always help with any issues or answer any questions.
We hope you see you again in the near future, for now have the most amazing weekend!
avoid this seller
avoid this seller they advertise free postage on there water butt then email asking how you would like to pay the £50 delivery ......... yes thats right £50 for a plastic watter butt how outrageous ,never shopping here again
3 de junho de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Mike.
My greatest apologies for this mix up.
This item should not have been listed on our site for a delivery.
Due to the extremely huge size, this would need to be shipped using a pallet which is a cost that we have to pass on to our customers.
We really don't like having to ask our customers if they want to proceed or have this refunded due to this error, but as you can appreciate we could not absorb these costs ourselves.
It is a great shame you did not live closer to a store to collect this yourself to avoid the courier costs.
The item has now been removed for delivery.
Again my apologies.
Resposta da One Stop Grow Shop
Good afternoon
Thank you for taking time to provide this 5* review.
It is very greatly received.
Have a fantastic week from us all at OSGS.
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