Unfortunately I had to cancel my order. Really wanted to try the light hanger out. But I neglected to notice that it was costing 10x the price of the parts to ship. It is an international shipment, bu... Ver mais
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Veja o que dizem as avaliações
Had a terrible delivery experience but no fault of OSGS. Amazed at their response with a hassle free replacement sent super quick via different courier Means I can complete my weekend proje... Ver mais
I ordered some things from the website. Unfortunately dpd delivered to the wrong address. I contacted one stop via messaging. Replacement items were sent out by one stop immediately, also one stop ask... Ver mais
A empresa respondeu
My dad's 93 and is still very active in his garden, but doesn't use the internet. So he relies on the phone to buy new equipment. Most companies don't seem to like to talk to their customers t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Informações de contato
Dewsbury Road, ST4 2TE, Stoke-on-Trent, Reino Unido
- onestopgrowshop.co.uk
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
11/10 Retailer - Top Guys Too!
These guys offer a better shopping experience than huge high street retailers. Quick, efficient, to the point and honest… sensible prices help too! Joe helped me with my custom setup, made sure I was happy and has offered continued support over the phone. Unless they were to give stuff away for free I can’t think of how they could improve their service any further.
18 de junho de 2025
Avaliação não solicitada
Great company to order from
Great company to order from, kept up to date with the delivery. Products as ordered, and working well.
28 de maio de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Thanks for your feedback, we appreciate it :)
Delivery took way to long
Delivery took way to long. For something i could have bought from other providers. I was offered a Discount on my next purchase :-(. I did email your support team about an unrelated item where i was asking for advice on specific grow lights I received a reply from someone who said that they didn't know the answer to my query and that I should call the sales team. I considered this to be very poor customer focus on your behalf.
29 de maio de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Hi Janet,
Thanks for your feedback — we're sorry to hear you were disappointed.
To clarify, your order was placed on 29th May and delivered on 3rd June. Our website states dispatch within 3 working days, and your order was dispatched within this timeframe.
Regarding your technical enquiry, our customer service team handles general product queries, but for more technical advice we refer customers to our specialist team to ensure you get accurate information. We're sorry if that handover felt unhelpful — we’ll review how we communicate this more clearly.
We do appreciate your honest feedback, and we're always looking at ways to improve.
All the best,
The One Stop Grow Shop Team
Growing equipment
Perfect item(s). Great prices. Very fast despatch and delivery. What more could you want. I'm absolutely delighted with my purchase(s) and am very happy to recommend.
6 de junho de 2025
Avaliação não solicitada
Avoid at all costs.
Run away, run away, the worst customer service experience of my life, lie after lie regards delivery and if they have stock, have had no choice but to cancel my order after 2 and a half weeks of no product being delivered, the worst customer service I have ever received in my life.
10 de maio de 2025
Avaliação não solicitada
Great products and service top quality…
Great products and service top quality setup I bought
6 de maio de 2025
Avaliação não solicitada
I had a problem happen with one of the…
I had a problem happen with one of the product I received from onestopgrowshop, I never asked for replacment but did buy more parts that I needed for dwc tub, The only thing I asked as it was an emergency was if they could sent it out for next day delivery, I offered to even pay extra. I was told this was not a problem and the product would arrive the very next day. never turned up since then the plant has died on me. So no need for the product anymore. I bet this was management who overrid this persons plan. Well let me tell you management. I wont ever buy from onestopgrowshop again. you serioulsy let me down and no doubt there will be many reasons and excuses but as it stands im still waiting for something to arrive that I no longer need. So seriously Screw you onestop Screw you. Seriously pissed off will use growwell from now on
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Hi CDC,
We're truly sorry to hear about your experience. We completely understand how frustrating it must have been, especially given the urgency of the situation.
Our team strives to provide the best service possible, due to the sheer volume of orders we're receiving at the minute, we're not currently providing a next day delivery service, but If one of the members of our team have told you we'd do that for you, we should have stuck to our word, we take full responsibility for any miscommunication or unmet expectations on our end.
We’d love the opportunity to make things right. If you’d be open to it, please reach out to our customer service team so we can discuss how we can resolve this for you. Your feedback is important to us, and we’d hate to lose your trust over this.
Again, we’re sorry for the frustration this caused, and we appreciate you bringing it to our attention.
Best regards,
Tom
Customer Service Team
One Stop Grow Shop
Resposta da One Stop Grow Shop
Thanks for the feedback!
I do not recommend
I ordered a product, they sent me an incomplete product and to get my money back I have to return the order at my own expense. I will lose money for shipping and tax. Because I ordered from this store I only lost money and I have an incomplete product, for which I still have to buy the missing part. I do not recommend this store because they cheated me. it did not write that the product was incomplete and after consulting the manufacturer I received information that they only sell it in a set.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good Afternoon,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience with our products and services.
Your satisfaction is our top priority, and we deeply regret that we fell short of meeting your expectations.
We take all customer feedback seriously and use it as an opportunity to improve as a business. Your comments have been shared with our team, and we are taking steps to address the issues you have raised to ensure that similar situations do not occur in the future.
We would like the opportunity to make things right and regain your trust. Please reach out to us directly so that we can discuss how we can resolve this matter to your satisfaction.
0333 003 2295 - our call lines are available 9am-5pm.
Customerservices@growell.co.uk
Thank you for your understanding.
Best regards,
Elizabeth
Customer Support Team
One Stop Grow Shop Hydroponics
Really helpful and a great range of…
Really helpful and a great range of products and information, would definitely recommend for your hydroponic needs
27 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for leaving this lovely 5* review, it is greatly appreciated.
Have a fantastic weekend from all of the team at OSGS.
Helpful customer service
I ordered a hydroponics kit for my mum for Christmas. My order was originally shipping incorrectly with some parts missing. Kieran from One Stop Grow Shop was extremely helpful and shipped the missing parts promptly. Thank you!
25 de dezembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for taking the time to post this wonderful 5* review.
I am so glad you had such a positive experience.
From us all at OSGS have a wonderful weekend.
Fast postage and excellent aftersales…
Fast postage and excellent aftersales for a faulty electrical part.
Problem solved quickly and efficiently.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for your lovely feedback and for taking time out of your day to provide a review.
From us all at OSGS have a wonderful weekend.
Resposta da One Stop Grow Shop
Good afternoon,
Thank you for posting such a wonderful 5* review.
I am super happy that you are happy with your products.
From us all at OSGS, have a great 2025!
Excellent company
Excellent company, super promt replies..
I had a small issue and was kindly compensated.
Big Thanks and shout out to Beth who smoothly handled my issue.
Big Love 🤗❤️💛💚
16 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for providing such a wonderful 5* review.
I am really pleased that your experience was great .
From all the team at OSGS, have a very blessed 2025!
Excellent customer service
After placing order received somebody else's by mistake contacted customer service and they arranged collection of items and delivery of my items very swiftly, Excellent customer service.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Tony.
Thank you so much for your feedback.
We don't always get it right, but we do our very best to get issues resolved in super quick time.
I am really happy that this was rectified for you.
From all of the team have a fantastic 2025!
First class service 🙌 had a problem…
First class service 🙌 had a problem missing grommets from a set up spoke to Beth and 1 picture message she had it resolved can't ask for better service as it don't exist
14 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon, Michael.
Thank you so much for your positive feedback.
I am so glad to hear that your issue was resolved in super quick time by Beth.
From us all at OSGS have an amazing 2025
Best customer service Any issues will…
Best customer service Any issues will be sort by the OSGS Team.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon,
Thank you so much for leaving this review.
I am so glad that you have had such positive experiences from the team.
Wishing you many blessing in 2025 from everyone at OSGS.
Fantastic customer support
An item was missed from the delivery but it was very easy to contact customer services and they dealt with the issue promptly.
Very happy to recommend A*****
13 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good afternoon
Thank you so much for leaving such a lovely review for us.
It really does make a difference and we really appreciate it.
From all of the team at OSGS, have a wonderful day.
Something went wrong in my order
Something went wrong in my order. Emailed support and Beth handled everything so professional and made everything so easy. Will definitely be shopping again
6 de janeiro de 2025
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good morning
Thank you so much for taking time out of your day to leave such a positive 5*review.
We greatly appreciate this.
Have a fantastic week from us all at OSGS.
Great help with an issue I had.
I recently had an issue with a product recall, I kindly asked one stop grow shop to help with the issue and they were fantastic. They resolved my issue within 24 hours and I'm very happy. Thank you again and I highly recommend their products too.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da One Stop Grow Shop
Good day!. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful 2025 from us all at One Stop Grow Shop.
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