One Sure Insurance Avaliações 

Hi I’m very happy to write this feedback spoken today with Zach and he was very very helpful. Lovely person to deal with. Company almost cancelled my insurance but zach , I hope everyone is as helpful as him very kind and polite and understandable. We’ve gone through everything together at the end, we found a solution. This guy deserves a raise. So I’m giving him a five star feedback if I would give him more I would God bless him thank you.

Alfie was very helpful, he understood the issue, and tried to resolve the best he could and end up helping me with the issue at hand

Answered the phone quickly I wasn’t stuck in any queues Rachel was polite extremely efficient and nothing was to much trouble for her she helped me through my request thank you

Spoke to Rachel. Very helpful and friendly. Excellent service.

Rachael was so nice and helpful. Thanks

I had a very nice chat with Samantha. She was pleasant to talk to and dealt with my issue quickly and professionally.

I’ve rang in twice recently. And been misinformed one of the times and flat blank lied to by a lazy member of staff. Today I rang in and spoke to Rachel Hardy, well she dealt with my query correctly and professionally, did what I needed her to do in a matter of minutes. Very polite very helpful. She’s honestly changed my impression of your company on a whole. Excellent service. Thank you.
Kind regards
Patrick Sweeney.

My customer experience was not even one star, you only find out about true customer service when you call upon it, in my book emails to customers with exclamation marks is not acceptable grammar for your customers, I would steer clear!!

Although I didn’t go with the quote, the guy I dealt with was extremely polite, professional and more than helpful. I got more information from this guy than I’ve ever had from insurance companies in the past. He deserves a pay rise

Called in for help and I absolutely got what I was asking for Kurtis was patient with me am happy customer

As annoying as insurance companies are when something goes wrong, Alex S at OneSure went above and beyond for me helping me sort out documents, chasing up underwriters etc. over a near 3-month period helping me to get stuff sorted. He was a great help and always happy to do so. Everything he told me was fact checked if he was unsure (little details always matter - especially as any costs incurred will likely be your own) and he generally crossed all the t’s and dotted the i’s before advising/sending/approving things.

Fantastic customer service approach Alex, thank you!

Do not use this company. Cancelled a policy during the 14 day cool off, now being charged over £1500 as they failed to do it, they are so unhelpful, you ask for a supervisor or manager which they refuse and the best answer to the problem is there’s nothing we can do. Dreadful company.

they took money out of my bank account with out my authoritie becauce i didnt produce my no claim bonus i did get them from my old insurers they said they would put money back it was 57 pound short from the amount they first took they said it was admin fee which i found disgusting behaviour from a up and coming company i would not in any circumstance deal with them be very careful people of this insurer

Dean was brilliant, understands the score with running your own business.. time is money and he was very clear with everything while listening to what we needed from the quote..

Samantha was very polite, patient & helpful in our phone call today. Did not judge me that I had accidentally fell behind with my payments.

I had a very helpful advisor who enabled me to get a cover that meets my needs.

Crooks thieves will definatly not reccomend to anyone

Cobra recovery isn’t a debt company it’s a name they created to try being big man honestly worst company out there

You ever notice that the positive reviews are mostly the same,they mention member of the team,and how good service was?

Google one sure insurance in "the guardian"
Will let your cooling of period end,then tell you provided documents not good enough,then ask for more money.
291122/2 policy
Now tell everyone how much I paid from may to July in your response. 8weeks insurance cost over 500 pounds.paid money upfront then you took money from my bank.
Now this was over 8 years ago,but i see in this time still up to old tricks,trying to drown out real reviews..
Listen to the bad reviews,look out for reviews that mention adjusting your policy and price,after cooling off period.....

"Update" you asked for the policy i had?,,read the review it clearly states..

Now to quote the Guardian word for word
"In January I bought a motor insurance policy from One Sure Insurance and paid £190 on my credit card. A month later, on the first day of the insured period, it said there was a problem with my no claim bonus history. However, my previous insurer said there wasn’t and emailed the details to One Sure which still maintained there was a problem. As a result, it charged another £60 to my credit card. I cancelled the policy, but there’s been no refund."

Now my original review was 2017,this guardian article was one yr later,I checked today,and company has not improved....
Look at response below,I clearly stated they get you over the cooling off period,then hammer you....join tradex

Courtney Baker at OneSure Insurance took the time to carefully source my motor trade policy, ensuring I had the right cover in place. She was professional, courteous, and patient throughout the process, making everything straightforward and stress-free. I really appreciate her effort and attention to detail, excellent service all round!

Terrible communication, incapable of answering email enquiries, when they ask for information via email you respond and then it takes several days for a response, inevitably you have to phone them, then takes 15 minutes plus to get through, call centre staff dismissive and don't care.
Also be aware they won't make it known that any extras on your policy you will not get refunds on if you cancel your policy and go elsewhere, Terrible outfit