Online Insulation Avaliações 

1.255
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais de isolamento
  2. também em
  3. Atacado de Materiais de Construção
  4. Fornecedor de Isolantes
  5. Fornecedor de Materiais de Construção
  6. Loja de Materiais para Revestimento
  7. Loja de materiais para telhados

Escrito pela empresa

Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.255)

1 avaliação nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Order 18 packs of cavity insulation

Order 18 packs of cavity insulation, only 11 was delivered. Had to chase to get the remaining 7 packs but delivered soon after.

22 de novembro de 2023
logotipo da Online Insulation

Resposta da Online Insulation

Hi Chui, thanks for your review. We are sorry that the balance of the 7 packs were not delivered until the following morning. We hope that this didn't effect your project in any way.

Avaliado com 1 de um total de 5 estrelas

Gave you an options for delivery date…

Gave you an options for delivery date only to change the day before it arrived.
Customer services wasn’t very helpful!!

22 de novembro de 2023
logotipo da Online Insulation

Resposta da Online Insulation

Hi Dean, you contacted us to ask us about a delivery time for a particular product. We told you 3-5 working days. 2 days later you placed an order and requested a delivery date in 2 working days. The best we could offer is 3 working days as we had already told you 2 days previously. We really couldn’t do any more on this occasion.

Avaliado com 5 de um total de 5 estrelas

simple to order on line

simple to order on line, best price, good delivery time

22 de novembro de 2023
logotipo da Online Insulation

Resposta da Online Insulation

Many thanks for your review Mark, we hope your project goes smoothly.

Avaliado com 5 de um total de 5 estrelas

Decent price and delivery…

Online Insulation had in stock the product I was seeking at a decent price compared to others who had no stock. The website was easy to use as was making the payment. The whole transaction was easy and straightforward. The tiles came on the day I had asked for although there was a short delivery of 2 tiles. This didn't affect the project I was working on as I had to buy a few more tiles than I needed. Online Insulation responded to my e-mail the same day and organised a refund for the short-delivered tiles.
I would definitely use them again.

28 de novembro de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Thanks for your 5 star review Jonathan. we are pleased you are happy with service and we got the refund sorted for you quickly. Please let us know if we can help with anything else.

Avaliado com 1 de um total de 5 estrelas

Took payment then cancelled order

To start I was going to be charged delivery because I'd selected items from different categories even though the total exceeded the minimum spend. I paid, the money left my account. Within the hour my order was cancelled by email because they weren't able to deliver to my area but I had to wait several days for a refund. Surely area stock levels should be known if advertised for sale

21 de novembro de 2023
logotipo da Online Insulation

Resposta da Online Insulation

Hi Neil, thanks for your review. As discussed on the phone, unfortunately we don't have a full range of stock available for delivery to rural Wales and the product selected is being phased out at the moment. As also explained, we refunded your card less than an hour after you had placed your order but the UK banking system can take a few days to show funds in your account. We did discuss all of this but you said you would leave a poor review in any case. We hope you managed to get your project completed.

Avaliado com 5 de um total de 5 estrelas

Professional quick service

This is the easiest way to get my goods delivered quickly and efficiently. I was given fair prices and a timeslot that suited my needs. I will definitely be using this service again.

28 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, I always do business with these guys 👍

20 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Hi Gregory, Thanks so much for spending the time to send a review. It means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Fantastic service and price

A big thanks to Online Insulation. Rob was really helpful and nothing too much trouble. Excellent service at really competitive prices.

21 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Hi James, Thanks so much for spending the time to send a review. It means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Fantastic service placed my order goods…

Fantastic service with gentleman on phone, placed my order goods delivered on time gentleman who delivered was very helpful, prices and delivery spot on, highly recommended , will use again no problems , Well done great service

24 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Hi Sharon, Thanks so much for spending the time to send a review. It means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Stop with the 'fake' reviews...Online Insulation are awesome!

I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give them all my business and I just know I'm always in good hands with Online Insulation....NEVER had a problem with them so please everyone, I urge you to ignore these fake bad reviews and give them a go....you won't regret it...!

27 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Hi Elliot, Thanks so much for spending the time to send a review. It means a lot to us.

Avaliado com 5 de um total de 5 estrelas

ordered goods was told 2-3 days…

ordered goods was told 2-3 days delivery, transport rang to ask if they could deliver it a day earlier, that really suited us thanks

12 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Hi Lyndon, Thanks so much for spending the time to send a review. It means a lot to us.

Avaliado com 1 de um total de 5 estrelas

Read before you buy!

I placed couple of orders with this company on the second order i asked phoned up and asked to change the quantity. The guy told me to send an email, i said i need to do it over the phone because i am very busy and on the move. He said not you have to send an email. I said i want to to it now please then he hang up on me.

I wrote a genuine review to simply express my experience without a single lie. Instead of contacting me and trying to make it right, The owner of this company then went and left a revengeful review on my business which had nothing to do with this transaction or company. ITS UNBELIEVABLE. First time i have come accross someone like this. I would not reccomend anyone any dealings with this company.

24 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

Hi, this is the same reviewer as below. Eric called to make a change to his order and was asked to clarify this by email as we don't take payments over the telephone, and we would need to see if the order could be changed due to it being out for delivery the following morning. He was then very rude and aggressive on the telephone telling us that he didn't have time to send emails and he would never use us again. Our operator did end the call as Eric was being so rude. Eric has since spent the last 24 hours leaving reviews on every platform he can find but he could have just sent one email to confirm the changes we wanted to make to his order. Eric has every right to his opinion but spamming all review sources does not paint a true picture of the situation.

We just asked him to send an email. Who knew that was so offensive.

Avaliado com 1 de um total de 5 estrelas

Canceled the order without prior…

Canceled the order without prior warning.

24 de abril de 2023
Avaliação não solicitada
logotipo da Online Insulation

Resposta da Online Insulation

You have been extremely rude and aggressive on the telephone when you were simply asked to send an email to cover what you would like to add to your order. Our agent ended the call due to this but you have spent the rest of the day reviewing our business on public forums even though you didn't have time to send an email. as explained to you at the time, we are happy to add to your order but we don't (however much you shout) take payments over the phone.

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