Superdrug Avaliações 

Sadly I have to agree with all the negative reviews. I’ve used them for a while and it seems to have completely gone down hill. A month ago they missed a prescription, just forgot to send it. They fixed that really quickly but this time they confirmed they sent to then tell me they hadn’t when I chased. No understanding of why this was an issue, still no real urgency or attempt to resolve. There’s next to no customer service. Twice I’ve asked how to make a formal complaint and they just ignore it.

The online prescription service is an absolute joke. Advertised with 48 hour Royal Mail delivery you'd expect to receive your script 3 or so days later?! Well that is if they don't take at least 7 days to process it before dispatching?! Oh yeah they then send you a dispatch email saying 3-5 working days for it to arrive?!
Tesco can receive pack and deliver too me within 25 mins from ordering! Whilst I don't expect that 7 days to process a script for dispatching is an absolute shambles!

Not fit for purpose. Takes them a whole month to fulfill an order. Their system doesn't keep the repeats so you have to enter them every month, it's hit and miss all the time
I'm leaving...

My medication delivery is late and I am now left without any medication for the third day. After contacting them this morning to inform them of this, I was told they will contact me within three days with the outcome of this complaint. That's another three days without medication for, amongst others, a progressive, debilitating lung disease; this could result in an exacerbation leading to hospital admission. Surely 14 days notice is enough for delivery?

My Dr sent prescription to superdrug inline pharmacy instead despatch my prescriptions they didn't send out even it urgently need when last week they told me it will be sent next week Monday but it was not sent out,
I phoned today they it will be sent out in December even I have told them it's urgent.

I don't know what they can not understand when Dr sent prescription they sending on same day they should not when ever they like?

I needed a prescription for my medicine and they declined my request for no real reason. I was able to get it prescribed by my local GP but why have a service that prides itself on being an online pharmacy if you don’t want to be transparent with your customers and help them with their pharmaceutical needs.👎👎

So I am having problems with the NHS at the moment. I have been booked in to be sterilised. This was back in February this year. Still haven't seen anyone about this. So I thought I'll get a test to see if I am fertile so really no need to be sterilised if I'm not fertile. I saw that superdrug do this at a cost but we're the cheaper ones online. After spending £5 for some doctor to say which test I should have. The test they said as I looked online doesn't tell you if you are fertile or not. Just tells you how many eggs I have or not. I don't want to know that. So I message this doctor to say which test should I have as I'm not spending £70 odd pounds on something that isn't going to help me with. Never got an answer. This made me unhappy as thanks for just taking the £5 I just gave you for a useless answer back. She eventually came back to me to say there isn't a test for that. Yes there is as I googled it in the end and your GP can do it. I wished I just went with my GP in the end and save myself £5. These private doctors just take the P now picking on people. Never again will I go to superdrug online doctors.

Oderered 2 items through my online doctors prescription and only received 1item.
Tried phoning them and gave up after 20 minutes of being onhold.

Last night I rang Superdrug pharmacy in Edgware (North London) to ask if a prescription for my daughter was ready for collection. While I was saying:”thank you for your help and goodbye” the person who talked to me did hung up. No reason at all to do this! I really cannot understand why she did hung up! It is not nice!

TERRIBLE SERVICE - AVOID!
I've wasted an entire morning putting over 20 meds individually line by line to first tell them what's on the prescription I wanted to register THEN spent time having to enter line by line each of the items I want to order from said prescription (all of them) only to then be told they won't be able to prescribe most of the meds. I tried to ring to cancel only to be told that the phone line opens only between 1 and 4 pm, and your only option is a useless chatbot. I would only bother if you have one or two items.

The managers have withdrawn the over 60 discount card thereby targeting vulnerable pensioners who need all the money they can get
Other companies like Iceland and Tesco are giving discounts iceland 10% off on Tuesday for over60
Tesco special prices for clubcard holders
No doubt Superdrug managers who made this decision don’t need the money
I will shop more at boots at least they give you points

What is the point in having a website when 50% of the stock is 'in store collection' only and then 90% of the time products are never available. Maybe because the shop in my area is so small...but that's exactly why I choose to shop online!

I don't understand. It takes forever adding and then deleting stuff from your basket and trying to find alternatives because most things are only available to pick up in certains stores, but surely the whole point of having a website is so that people all over have the chance to purchase things not directly available to them. Otherwise they'd just shop in store and wouldn't need to pay for a delivery charge either. Maybe I'm just thick and completely missing something.......

Rubbish service. I paid for next day delivery and received order in two days. Grabbers... don't overpay

AVOID superdrug online pharmacy if you don't want to be waiting for two weeks while your meds run out and they blame everything on you for having a complicated prescription (i.e. controlled medication).

I'm chronically ill, neurodivergent, and live alone. You would think that an online service that delivers to your door would therefore be perfect and designed to suit my needs, right? Absolutely could not be further from the truth. They can't send controlled drugs via Royal Mail (fair enouugh) and the usual process is to contact your closest superdrug for them to process the prescription and arrange delivery. This usually works reasonable well. The last occasion was delayed, this time has been an absolute nightmare.

They received the prescription on the 1st August (according to my online GP records). Normally, you get an email within 48 hours saying they are processing your prescription. I didn't get this. Looked on the dashboard - no active prescription. Chased this up with them on the 5th August. They replied saying they were attempting to contact my local pharmacy to sort delivery. The prescription then magically appeared in the dashboard.

8th August, I hadn't heard anything and realised I'd run out of one of my meds. So I chased again, was told the pharmacy could not deliver before the 11th August and from my other local pharmacy, not the usual one. Ok, not great, but it is what it is.

Didn't get a phone call on the 11th to arrange delivery, so chased them again after 5pm to ask what was happening. Was told on the 12th " after calling the pharmacy they tried to call you yesterday, as no answer they did not deliver. Do you have a friend or relative that can pick up from Albion St on your behalf?"

No one tried to call me, checking my phone log I had no calls since the 9th August. This was a blatant lie. And no, I don't have friends or family to collect a prescription for me, if I did would I really be using an online service that takes two weeks to deliver?

After telling them this, I was told to call the pharmacy myself. This just shows how little they understand or care about chronically ill people. When you have chronic pain, chronic fatigue and struggle with phone calls due to being neurodivergent, a simple two minute task for you can literally make us feel worse.

I signed up for an online service. It really isn't my job to do your job, is it? Obviouisly there are problems behind the scenes, but rather than explaining the delays they'd rather lie and then make it my problem.

I'd just like my prescription please, is that too much to ask?

DO NOT SHOP HERE. There is no support, no telephone contact anymore, live chat really means they’ll maybe get back to you the next day! Email doesn’t get a response! Messenger is useless! Evri /Hermes fail Evri time!
I WANT A REFUND FOR THE ORDER THAT HASNT ARRIVED!!!!! It’s my right as a consumer!

Never deliver medication on time ... this is not a reliable way of ordering important life saving medication ... AVOID!

I ordered items from Superdrug totally £82. I then received an email from Hermes (Evri) which stated the items were on their way. Then a text to tell me they had been delivered and signed for. No one had called and no one signed anything! There was no copy of the signature. I raised this with Superdrug who then stated I would need to file a form which I did. I then received a further email to tell me they were acting on this. Needless to say 24 hours later nothing! I would advise anyone contemplating using Superdrug online to avoid and go elsewhere. Their aftersales is abysmal. AVOID AVOID AVOID!!!!!!!!

I had threading carried out by a lovely professional lady (Amna) the experience was delightful, I fund Amna polite knowledgeable, she managed to put me at ease
and I enjoyed my treatment to the full. I would certainly recommend Superdrug, I feel staff are very well selected and it is obvious that there is ongoing training.

My experiences with superdrug’s online pharmacy has always been easy and user friendly. Their system is efficient and I love how they communicate so well.

Amazing service as always. Have been using this service for a few years now and never been let down. Simple to order and delivery aways as stated. Reorder form easy to use and quick response.