Openhagen Avaliações 

Jeg fik min Lightbox i sidste uge, og jeg synes, den fungerer langt bedre, end jeg havde forestillet mig. Derudover kan jeg godt lide at støtte en dansk startup, hvor man kender personen bag. Jeg købte Hang with Me, da den kom ud, og har været meget glad for den i min stue. Håber også, de kommer til at lave andre produkter, for jeg er vild med designet.

Unternehmen antwortet nicht oder extrem spät und nichts sagend auf emails.
Gerät (Lightboks) erworben und ist Defekt geliefert worden nach mehrmaliger Aufforderung zur Auslieferung.
Auf mein Hilfeersuchen zur Problemlösung ist auch nach über einem Monat nicht geantwortet worden, wie bei der Bestellung auch.
Noch nie so schlechten "Service" erlebt!!!
Wer sich nicht ärgern möchte oder mit seinem Geld Sinnvolles anzufangen weiss, sollte von diesem Unternehmen und seinen Produkten grossen Abstand nehmen.
Jeder Händler aus Asien hat mehr Interesse an seinen Kunden, als dieses Unternehmen aus Dänemark.

Update 18. Feb. 2025
Wie von Ihnen erbeten, habe ich an die angegebene Email geschrieben und die erbetenen Informationen geliefert. Seitdem ist wieder nur Schweigen. Ein ernsthaftes Interesse, dass Problem zu lösen und damit auch die Bewertung zu verbessern ist nicht existent. Inzwischen habe ich aber auch viele andere negative Stimmen gehört, die meine Erfahrung belegen. Schade.

Après l'achat de ce projecteur, j'ai rencontré de nombreux problèmes qui affectent considérablement son utilisation :

Problèmes d'image et de mise au point : La qualité d'image est décevante. Plus frustrant encore, le système d'autofocus est défectueux - la télécommande ne permet pas un réglage manuel complet de la mise au point, rendant impossible l'obtention d'une image nette et claire.

Problèmes de système d'exploitation : Malgré une connexion internet stable, le système d'exploitation intégré peine avec le streaming. La plupart des applications de streaming fonctionnent mal, et Netflix ne fonctionne pas du tout.

Problèmes audio et de bruit : Le projecteur produit un bruit de fonctionnement gênant. De plus, malgré plusieurs tentatives, je n'ai jamais réussi à connecter mon système audio Bluetooth au projecteur.

Expérience globale : Ce produit semble encore au stade de prototype et ne devrait pas être commercialisé. De plus, j'ai dû payer les frais de retour de ma poche, que l'entreprise a refusé de rembourser.

Il existe des options de bien meilleure qualité sur le marché à des prix inférieurs - avec celui-ci, on paie principalement pour le design.

I ordered the guitar wall mount 5 weeks ago but the item has still not been delivered (this within EU) with 2-8 days delivery stated on website). I got 1 reply from customer service 3 weeks ago, that there been slight delays with expect delivery in 7-10 days ... Still nothing and absolutely 0% response on either chat, or e-mail to where my order is, or if I can have my money back. And there is NO phone number to contact the company! It was a gift which makes it even more frustrating.

Ordered a Lightboks on Dec 5 and it arrived Jan 10. Tracking updates were poor and no emails were answered. Customer service is non existent.

Having now received the unit, the correct UK plug adaptor was not provided, many of the menu screens were in Chinese and many apps do not work or require updates which don’t update at all. The included apps work but Crunchyroll and many other streaming apps don’t. The software on the Lightboks itself is dated 2019 and won’t find any updates.

Received no emails back from the many I sent, don’t believe all the fake reviews on google or instagram. Hoping they reply on here and fix these issues.

Jeg bestilte 2 guitar ophæng midt december og pengene blev trukket stort set med det samme 16/12.
Jeg har ikke modtaget varerne endnu. Virkelig ærgeligt, da det ser ud til at være et lækkert design. Jeg burde have læst anmeldelser inden køb, hvilket jeg normalt altid gør, men i juletravlheden glemte jeg det, æv æv. Jeg kan absolut ikke anbefale at handle med dette firma, hvis det da overhovedet eksisterer..

Scam - had to process a chargeback with my bank. Product never sent, and no response to attempts to contact.

I ordered Guitar Wall Mount from them. I really loved the quality of product secondly their service was exceptional. They guide me from start to end, from confirmation email to Tracking id. They informed me at every step. Great experience with them.

Zero communication! Ignoring and do not reply to any inquiries. Posting on social media, but does not do reply or answer your. Order progress does not change as promised on email. Does not respond on phone call.

Pas på og vær opmærksom når/hvis du bestiller noget fra dette firma.
Jeg bestilte et ophæng til en bas midt november, fik en ordrebekræftelse også trak de pengene, men der skete så ikke mere. I travlheden med julegaver, får jeg først skrevet til dem 1 måned senere, men får aldrig et svar, så jeg har fat i banken for at få pengene tilbage og først da banken er med sker der noget og jeg får min varer 1 1/2 måned efter bestilling og efter jul, det eneste jeg har hørt fra firmaet var en ny ordrebekræftelse, aldrig svar på min henvendelse eller noget. Det er helt vild dårlig kundeservice der vil noget, men pengene kan de godt finde ud af at trække.

Man kan desværre ikke give 0 stjerner. Det burde dette firma have.

Det er en form for avanceret fup og svindel. Så avanceret, at man kan frygte, at de, der driver det, faktisk ikke engang selv er klar over, at det er fup og svindel. Måske synes de bare, de har fundet en god forretningsmodel.

Openhagen Lightboks – en videoprojektor – er lækker at se på. Den fungerer måske teknisk set fsv, at den kan tændes og vise billeder og på en eller anden måde kommunikere med computer og smartphone. Men softwaren er helt hen i hegnet. Intet fungerer i forhold til at få almindelige apps som netflix, max, blockbuster til at virke. Det er ikke lykkedes at få HDMI-inputtet til at virke, så man f.eks. kunne bruge chrome-cast. Kort sagt; produktet er ubrugeligt.

Produktet og navnet "Openhagen Lightboks" antyder noget med dansk design og hjemmehørende i København. Det er helt åbenlyst staffage – eller ren pro forma. Der er en adresse i København og et dansk telefonnr. På adressen er der ingenting, og ingen svarer telefonen, hvis man ringer til nummeret. Da vi ville reklamere over produktet, bad vi om at aflevere det personligt på adressen, men fik at vide, at "Unfortunately, we do not allow in-person returns". Det skal mao. sendes med fragt, hvilket de mener, vi selv skal betale. (Vi insisterer naturligvis på, at det er deres ansvar, og at de skal refundere fragten).

Man kan skrive med firmaet. De svarer – med lang svartid – med sindssygt irriterende generisk høflighed (på engelsk), men er ude af stand til at give noget reel information eller ordentlig support.

Ja, for os har dette køb været en rigtig deprimerende oplevelse. Det kan måske i bedste fald tjene til, at vi fremover er endnu mere opmærksomme og endnu mere bevidste om, hvor professionelt og tillidsvækkende fup og svindel efterhånden kan tage sig ud.

Hold jer væk!

Jeg har købt flere af deres produkter og har endda besøgt deres showroom i København K. Jeg er kun tilfreds med både kvaliteten, designet, funktionaliteten og deres venlige kundeservice.

Delivery took forever. Then sent at least three emails withdrawing from the purchase of the motorised screen. Either no response or not responding to what I asked. Based on a fellow victims comment who is waiting for a refund I doubt it makes sense to return. Did not use Paypal - stupid. Don‘t give this company money.

J’ai reçu le Lightboks après plusieurs semaines d’attente. Il est arrivé directement d’Asie.

Mais lors de la première utilisation, j’ai vite compris qu’il serait impossible de visionner les vidéos en miroir depuis le smartphone, la fonctionnalité ne marche pas, et le service client répond que ça ne dépend pas d’eux…

Je demande alors à être remboursé puisque l’un des arguments de vente est le retour possible avec remboursement dans les 30 jours.

C’est alors que l’on tente de m’expliquer comment utiliser l’appareil différemment, mais ça ne m’intéresse pas !

Donc là, plus de réponse, impossible d’obtenir une adresse pour renvoyer l’appareil, silence radio.

Nous avons affaire à deux petits escrocs, et c’est bien dommage, une mauvaise expérience plus !

À fuir !!!

Vi har købt en lightbox, som vi ikke kan få til at virke. Jeg har kontaktet Openhagen af mange kanaler, men aldrig fået svar. Hold jer fra dette firma.

Product misdescribed on website. When I contacted customer service they said I would have to pay international postage to send the product back for exchange. I sent it back but they have since not responded to any emails (and have not sent the exchange or issued a refund).

This company is an absolute disgrace. They take your money, then disappear with no way to get in touch. There is zero customer service—the phone only plays a pre-recorded message asking you to leave a voicemail, which they never respond to. Emails? No response. WhatsApp? No response.
They even list a Danish company number (CVR), but their phone number routes to the USA. What's going on here? Is this even a legitimate company?
I tried posting comments under their Instagram videos and posts, and they had the audacity to hide my comments! When I checked from my husband's account, I saw that my comments were completely invisible. After all my public posts, they finally asked for my order number—yet still, nothing has happened. This is a scam, plain and simple!
I’ve given them 48 hours to either send the product or refund my money. After that, I’m taking legal action. And judging by the few unhidden comments I’ve seen, I’m not the only one. There are others who never received their products and can't get in touch with anyone from this so-called company.
Their behavior is absolutely disgusting. Stay away from this fraudulent company!

Order nr 5235

I ordered "Lighboks" on 25.07 and have not received it yet. Unfortunately they have not responded to emails for 3 weeks. Do not order anything from them or you will lose your money.

Ordered a LightBoks July 26 and only in the order confirmation was told ‘We experience delays in delivery. We will notify you as soon as your order is on its way’. It is now almost a month later and no communication from the company as to timing.

EDITED TO ADD:
The product finally arrived from its China production site on October 4.

Positives:
- the projector works well out of the box with screen mirroring on both iPhone and Android devices if you are viewing regular YouTube videos or surfing the net.
- the projector is bright and has enough lumens to be viewed even in daylight in a room, although picture quality is better in darker rooms
- the projector does look as good as the marketing photos suggest, and the sound quality is good

Negatives:
- it appears the projector is not itself HDCP compliant, which means it will not play streaming video (Disney+, Apple TV, purchased movies from YouTube) out of the box - vexing, since this was the entire reason I purchased the projector
- After much experimentation, I found that this issue can be corrected using HDCP compliant HDMI cables and 1 or 2 HDMI splitters (depending on your setup), and connecting the video output device to the projector via the HDMI port. I also had to use the Apple AV connector (which is HDCP compliant) to connect my iPhone to the splitters.
- the Disney+ and YouTube apps that come with the projector do not play streaming (paid) content, likely because of the HDCP issue.

Just plain strange:
- Openhagen's website and marketing materials make a big point of mentioning Danish Design and the company does have a Copenhagen address, but it appears the company's products are made in China. Openhagen's Copenhagen address is shared with Muri Holding and Muri Enkeltmands - - all three businesses appear to be operated by the same individual. The Copenhagen address appears to be a mail drop at best, and is certainly neither a retail location nor a production site.
- The customer service/contact phone number for the company has a Los Angeles area code.
- Emails from the company's customer service team, purportedly from 'Ophelia', use a photo of a smiling woman that appears to have been taken from either dental service websites or a stock photo.

OVERALL: the product actually delivers on its promise with some hacks to get it to project streaming content. Appearance, sound, and projection quality are good and well suited for home use. Delivery was very slow, and the product is made in China in batches that will delay shipping depending on when in the production cycle you order the product. The marketing positioning of this product as 'Danish' is something of an overpromise, and appears to be misleading based on other reviews I have seen.

I have ordered from Openhagen before and had no issues and I'm very happy with their products. I recently ordered a Pick Grip and was notified that it had shipped but couldn't track the order. I reached out to the company and had the pleasure of connecting with Opheila through email. She told me that the order had not yet been shipped as they were waiting for more to become available and that when it did ship she would personally send me notification and a shipping number to track the order. Shortly after I received the email I got another one saying my order had shipped and was provided a tracking number.
I have my Pick Grip and love it.
Thank you Opheila