Optimum Nutrition UK Avaliações 

Bought a couple of their shaker bottles. After a couple of cold hand washes (not dishwasher), the logos on the side started coming off. Should've just bought no brand versions and saved me 80% of what I spent. If I had known their products were of such poor quality, I could've spent much less on generic no-brand shaker bottles. Tried to support them as a brand but that's my fault...

When they finally did get back to me, they said they couldn't help me because i didn't purchase from their website and asked me to contact their third party complaints team to provide them with all these details?!

-Place of purchase
-Date of purchase
-Product name
-Batch number and time stamp (preferably photo of the batch)
-Expiration date
-Summary of complaint
-Photo of the complaint

It's a lot of work to justify why their bottle is poorly made. So in short, no I won't be spending more time chasing nothing and just won't be purchasing from them again.

Spend your hard earned money elsewhere.

Very bad!! The protein powder was all over the box and the packaging of the product was compromised

Fantastic always have a deal on product is great.Ive been training over 35yrs and this product is as good as it gets.
many thanks, Spencer

Great service and great product

Fast delivery, proper tracking updates, well packaged, everything arrived as expected.

Great delivery

great company and fab products, from a monthly subscriber

Powders & tablets arrived quickly and exactly as I expected.

Chocolate flavor great taste
Easy digestibility
Good price
Delivered on time

Goos product and good service

DPD have not delivered, you have not replied to emails, no working phone number. Have reached via FB and insta and no luck getting hold of anyone. Looks like I will have to resolve via my bank. Company has been useless

I ordered the 4.5 kg resealable bag of protein from Optimum Nutrition, but the bag I received does not reseal at all. I even tried removing the protein stuck around the zipper to see if that was the issue, but the zipper simply won’t close.

For a product that costs over £120, this is extremely disappointing. The resealable feature is important for maintaining freshness and convenience, especially for such a large bag.

What makes the experience worse is that I contacted their support team via email and it has been over 48 hours with no response. I expected much better customer service from such a well-known brand.

Overall, very disappointed with both the product quality and the lack of customer support.

I love these protein powder!! I’ve bought the vanilla Gold standard Isolate and the Whey cookies and cream and the flavour is absolutely delicious 🤤 it mixes smooth as well. And oh delivery was fast.

Order said delivered to collection point but wasn’t. Dpd says contact seller. Well thats not so easy! Optimum nutrition have a phone line but after sitting and working my way through the annoying machine, you can’t actually talk to anyone and directed to email. Unacceptable customer service

Excellent protein - great taste (especially the double chocolate), mixes easily with my oats and equally good as a shake.

I did a price comparison and decided to order straight from ON website as it was the most cost effective.

I buy this protein with confidence and would highly recommend it.

Great flavor and excellent supplement

J’ai commandé ma créatine le 30 janvier avec une livraison annoncée en 4 jours. J’ai attendu plus d’une semaine sans aucune information claire.

Après plusieurs emails, on me dit qu’ils vont renvoyer le produit avec un petit geste commercial pour s’excuser. Je reçois même une facture indiquant la créatine + un cadeau.

Résultat ? Encore du retard. Encore des excuses.

Puis, comme par magie, une nouvelle facture apparaît avec uniquement la créatine. Plus aucun geste commercial. Disparu.

En public, ils répondent que tout est réglé et qu’un cadeau est inclus. En réalité ? Rien. Juste des paroles.

Ce n’est pas seulement un problème de livraison. C’est un problème de promesses non tenues et de manque total de sérieux.

Je suis extrêmement déçu. C’est la dernière fois que je commande chez eux. Je change de marque.

When I started training finding the right protein was an issue , tried few other protein powders that was hard to mix and Heavy to drink . But when I tried Gold standard whey protein found best whey protein in UK market, very easy to mix and much easier to drink.
Very good customer service friendly helpful and pleasant staff, I never had any complaint about the product quality and service and on time delivery.