Opulaire Jewelry Avaliações 

Ik heb hele mooie sieraden ontvangen van Opulaire!! Goede kwaliteit en hele leuke sieraden.

Ik kreeg perongeluk het verkeerde artikel binnen, maar de klantenservice was heel aardig op de mail en we hebben het samen opgelost! (Tip, ze reageerden bij mij niet wanneer ik de mail in het weekend stuurde, dus stuur het doordeweeks! Ik denk omdat ze het dan sneller zien binnenkomen in de mailbox. Dit contact ging niet heel snel, dus je moet hier wel even geduld hebben)
Oh en nog een ding: als je een pre-order sieraad bestelt, zal de verzending een stuk langer (tot wel 4 weken) duren dan als je gewoon een “normaal” artikel bestelt. Dit staat wel op de website vermeld, maar is niet heeel goed te vinden. Daarom vermeld ik het hier nog eventjes

I had an issue with one of my purchases while it was still under warranty and the customer service was very helpful and responsive!

Over het algemeen goede kwaliteit en hele mooie sieraden. 1 ring van mij was helaas stuk gegaan, maar na gemaild te hebben kreeg ik erg snel reactie en heb ik een nieuwe ring opgestuurd gekregen. Hele fijne service!

Hier geht wirklich alles schief, was schief gehen kann.
Angefangen von falscher gelieferter Ware zu sich nicht auf unzählige Mails melden, wenn dann ein Kontakt zu Stande kam, brach der direkt wieder ab und ich musste wieder hinterher betteln…dann irgendwann doch zugesagt bekommen dass die richtige Ware verschickt wurde, nach einer Woche habe ich dann mal angefragt wann ich damit rechnen kann , natürlich musste ich erst 3 Mails rausschicken, damit ich dann zu hören bekomme, dass die Ware noch garnicht verschickt wurde, sie es aber am selben Tag noch machen..2 Stunden später kam die Mail, die gewünschte Ware wäre ausverkauft. Wow!
Meist antworten sie nur wenn man sie über Instagram anschreibt, dann heißt es , sorry deine Mails waren im Spamordner.
Obendrauf ist der Schmuck wirklich nicht gut verarbeitet.
Sorry dass ich hier leider garnichts positives rausziehen kann.

Product decent when it arrived but when there was a mailing issue customer service was next to non-existent (still waiting on a reply) which makes me hesitant to make a future order.

I rarely ever leave bad reviews, but the customer service has been pretty awful. At first, Opulaire were really responsive, but now I am trying to return my items they have ghosted me. You only have 14 days to open a return, and their returns portal is supposedly "down", so I have to go through customer service via email. After initially getting a response to ask me to confirm which items I want to return, I replied and since then, nothing. The clock is ticking and despite follow-up emails I have had no reply and no way to make a return. And this was after waiting over a month for "pre-order" items. I have wasted almost £100 on this company.

Extremely disappointing experience.
The jewellery I received from Opulaire was of shockingly poor quality, so I contacted them to arrange a return. Unfortunately, they took so long to respond and provide me with a return label that the return period expired. My messages were left unanswered for weeks.

Because I did not want to lose my right to return the items simply because I was waiting for their response, I eventually sent the package back myself and paid for the return shipping.

Now Opulaire is telling me that they cannot refund me because they claim the package never arrived. I find this absolutely unacceptable. I tried to handle the return properly from the beginning, but their extremely slow communication made the entire process unnecessarily difficult.

I am now left without the jewellery and without my money. Based on my experience, I absolutely cannot recommend ordering from Opulaire.

I ordered a couple of rings from here. The postman didn't deliver, nor did he leave a card for me to rearrange delivery so essentially there was no way for me to have my parcel redelivered(Not the fault of Opulaire). I contacted Opulaire's customer service and they were 10/10. I asked if, when the parcel was eventually sent back after a month of sitting at the post office, they could resend the parcel to me as I still wanted the item. They actually just sent me a new parcel immediately. The person I spoke to via email also talked like a real human being and was really kind which I really appreciated. Big love to the customer support team. Anna, you're a real one.

Good evening,
I just wanted to share a few words regarding my recent purchase.
I bought the beautiful Marzo gold green ring,
It really is stunning,everytime I wear it someone always mentions it.
Please please make the same ring with a brown centre,it would be perfect for Autumn Winter.xx

Fast shipping and beautiful jewelry!
Thank you 🙏

Ich muss leider sagen, dass die Produkte keine gute Qualität haben. Alle Produkte mit Steinen die ich von Opulaire besitze, sind im Laufe Kaputt gegangen. Die Steine sind immer raus gefallen. Egal ob Ringe oder Ketten. Ebenso lassen die Verschlüsse irgendwann nach. Sehr sehr schade, da der Schmuck optisch immer sehr schön aussah.

Ordered 2 pairs of earrings and a necklace. One pair of the earrings are pre order, so these take 1-4 weeks before the order can ship supposedly. It has now been 5 weeks and I haven’t received anything. I got an email back pretty quick telling me the pre order item would be with them last week and my order would be with me soon, however one week later I’ve had nothing. When I’ve tried to follow up the communication has been poor. They then said they’d ship my items out in a split package so I could get the readily available items immediately, but once again I’ve received nothing since. I understand things can take longer but reading other reviews it seems to be a running theme that needs fixing.

Und mal wieder muss ich es über diesen Wege hier versuchen.
Nachdem mir die Retoure nach langem warten endlich genehmigt wurde (aber erst nachdem ich hier eine schlechte Bewertung abgegeben habe) habe ich den Schmuck direkt zurückgesendet. Dieser kam auch an laut Bestätigungsmail. Nun wird das ganze seit Tagen nicht an Klarna weitergeben. Es wäre wirklich schön, wenn dies nun endlich mal geschieht! Ich habe wieder mehrere Mails schreiben müssen, es passiert wieder nichts. Nie wieder in diesem Laden. Der Schmuck war qualitativ auch unterste Schublade. Diese Bewertung wurde ja scheinbar gelöscht 😉

Livraison rapide ( avec une facture additionelle des douanes le seul bémol , ce serait bien de l’inclure ) et colis soigné avec les bijoux chacun dans un sachet. Les bijoux que j’ai commandé sont très beaux , conforme a mon attente. Je recommande avec plaisir !

I bought a ring, It came without there diamond on the picture so u send a text. They where verry nice and They made it up in no time! Perfect i would say!

Ik heb op 24/07 een bestelling gedaan voor drie ringen en heb deze nog steeds niet ontvangen!! We zijn bijna een maand verder en er is geen vordering.

Dit was mijn tweede bestelling bij Opulaire. De eerste verliep heel vlot en lag binnen de week in mijn brievenbus.

Ik heb al meerdere mails gestuurd alsook een bericht op instagram maar ik krijg gewoon geen gehoor dus hoop ik op deze manier wel reactie te krijgen. Jammer dat dit zo moet verlopen…

I placed my order on 21 July and I understand that a pre order item can take 1-4 weeks but it’s now 5 weeks and still no order. I placed a fairly large order but haven’t received anything so far. On a plus note, customer services do reply fairly quickly, but I keep being told the pre order is coming next week….. but so far it hasn’t. I’d just like the order now 🙏

Amazing communication.

At check out it clearly showed that some of my items were pre order, these items can take 1-4 weeks to ship. This is estimated so I reached out to inquire about a timeline and this team was so responsive faster than most companies. I picked only new items, so most of them needed the 4 weeks to come in then another week to ship.

Highly recommend this company , communication was great.

The delivery took a bit longer than what's advertise on the website and the ring doesn't quite match a image on the website. Nevertheless is still a good product.

It’s been a week and a half since I placed my order and I’ve neither received it nor had any communication from them with an approximate date of postage.
Delays are excusable, poor communication is not.