Ospeka Avaliações 

206
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This business is a con artist. I purchase an item on Pinterest and when I receive it, it was totally different from the picture. During the time I was waiting on the delivery, they never communicated... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely watch strap - got the silicon band and it’s just like Apple but so much better value for money! The note, discount code and chocolate in the package were such a lovely touch. Great customer ser... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve ignored the persistent requests for a review for a while, as I’ve never understood how anyone can provide useful feedback without having properly used the item for a period of time. It’s been a f... Ver mais

Avaliado com 1 de um total de 5 estrelas

Everything has been going well until I tried to initiate a warranty return after my watch band started peeling off after just a few uses, enquiry sent , email follow up and guest what, I got ghosted... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

At Ospeka, we believe that owning luxury Apple Watch Straps, iPhone Cases and Apple Accessory items should be affordable. We carefully curate and test selected high quality Apple Watch bands and iPhone accessories. Apple Watch Straps and Apple iPhone accessories have a new home! 🚚 Free UK Royal Mail Delivery.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,4

Todas as avaliações

(206)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service & brilliant strap!

Really fantastic customer service - had a problem with my original order and this was resolved straight away! Love the strap and will be ordering again in the future!

17 de janeiro de 2024
logotipo da Ospeka

Resposta da Ospeka

Thank you for your kind words. Pleased to hear that you were satisfied with our service.

Avaliado com 5 de um total de 5 estrelas

Alpine Loop

Ordered my Green Alpine loop strap and received it 2 days later. Strap is impeccable and service was excellent. My son ate the complimentary chocolate so I can’t comment on that !! Would recommend Ospeka to anyone for this product and will definitely shop from them again

24 de fevereiro de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Thank you for your kind words. We hope your son enjoyed the chocolate ; )

Avaliado com 5 de um total de 5 estrelas

Fantastic company and product

Received my charger today after a very speedy delivery. Opened the box to find a lovely handwritten note and a little chocolate. Such a nice touch. The charger itself is crackin. Looks good. And looks stylish. I would 100% recommend this company and the charger

22 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order No.#OSP14808 Black Ocean Watch Strap

Order No.#OSP14808 I also have contacted ospekastraps for a refund but have been told to wait until my return is approved and I am sent a returns label,still waiting,the strap I purchased does not attach to my Apple Watch Ultra 2 so is faulty and should be refunded immediately.Have now received a returns label and have sent back watch strap,I know they have received it on the 13/2/24 through tracking and have not heard nothing since, even though e-Mail attempts,very frustrating but not unexpected reading other reviews,don’t expect to hear any more from this company so will chase up refund through PayPal,do not purchase from this company if you like quality or appreciate good customer service.

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Antoine, please accept our sincerest apologies for any inconvenience. Sometimes, our processes can hinder the customer experience. However, we value your feedback, as it helps us improve and provide a better experience for our customers in the future. As a small UK business, we can sometimes get overwhelmed by customer queries, and some may slip through the cracks. We apologize for any issues caused by our lack of communication.

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality. Delivered quickly, packaged very well and with a handwritten note inside. I’ll use again.

20 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

I ordered a multi charger (phone

I ordered a multi charger (phone, watch and iPods). Have had it for less than 2 months and the items are not charging. Have reached out to them but have not heard from them. I feel I have wasted almost £60 and would definitely avoid the company. I wish I had ordered from Amazon!!!!

26 de dezembro de 2023
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Dear Usha,

We sincerely apologize for any inconvenience caused. We take your experience very seriously and want to assure you that every purchase is backed by a 12+12 month guarantee. If, for any reason, your product fails to work as advertised, we will be happy to send you a replacement. It seems that our team has already taken care of this, and we hope that you are now enjoying your new charger. If you have any questions, please do not hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

Scammers

Scammers! Order Does not arrive
No tracking number and no reply to message! Products does not arrive! Scammers avoid.

11 de dezembro de 2023
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Fadi, please accept our sincerest apologies for any inconvenience. Upon checking your order, it seems that it was placed as a pre-order and was later cancelled and refunded. If this was done in error, we apologize and are working to improve our service.

Avaliado com 1 de um total de 5 estrelas

Customer services…please can someone get back to me and give me a refund

Order number OSP12853 Product/Customer services - poor! I received a faulty Magnetic MagSafe Leather Protective Case for iPhone (green) and emailed straight away on 30 November, (the buttons either side of the case did not work) I had an email response from Ella telling me to request an exchange via the portal. Initially I was happy to receive a replacement but now, over 11 days later I just want to know how I can get a refund as I have lost confidence in Ospeka, they haven’t been in touch since and I’m still trying to find out where to send the faulty case to in order to be refunded. Please can someone respond??

30 de novembro de 2023
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Donna, I sincerely apologize for any inconvenience caused by the lack of communication. As a small team, we always strive to ensure our customers are completely satisfied. It seems that our team has successfully resolved the issue for you and fully refunded your order.

Avaliado com 1 de um total de 5 estrelas

Don’t not use - refunds are ignored

Quality of products is poor and when requesting a refund this is ignored
Funnily enough if you submit a bad review via the Ospeka email request an error occurs
Says pretty much what you need to know about this business

10 de dezembro de 2023
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Amreen, sincerest apologies for any inconvenience caused by our delay in responding to your refund request. We take your feedback very seriously and will be working to make sure we have better systems and processes in place to avoid this in the future.
Do understand that since December is our busiest month of the year sometimes our small team can easily get overwhelmed. However, it is no excuse and we want our customers to not only have amazing products but also an excellent customer experience.
It seems that our team processed your refund in early January 2024. Once again please accept our sincerest apologies.

Avaliado com 1 de um total de 5 estrelas

Take a look at Temu website as the…

Take a look at Temu website as the product I bought was almost identical.
Temu £2
Ospek £25 and that included a discount.

15 de novembro de 2023
Avaliação não solicitada
logotipo da Ospeka

Resposta da Ospeka

Mark, thank you for sharing your opinion. As a small UK business, we want to be transparent about the fact that we source our products from overseas manufacturers. However, we ensure quality assurance, provide an excellent 12+12 month guarantee, and offer fast and convenient shipping for our UK customers. Additionally, if you are not completely satisfied with your purchase, we have a 14-day no-questions-asked return policy.

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