What they don’t tell you is conventional US device boxes, octagon or square don’t work with some of the euro styles they sell. Ask your electrician first before purchasing- they won’t accept product b... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered a few pieces for a client staging project and shipping was refreshingly straightforward. Label showed Los Angeles origin, arrived to my Connecticut studio in 5 business days. Box was properly... Ver mais
1. Packages arrived at different times, many weeks apart. I had to contact the company to see where the 2nd package was. It seemed like they forgot. 2. No instructions. 3. Fasteners are visible. I... Ver mais
I have not received my order yet. I received an email from someone at outlight with a tracking link. When I hit on it, it did not go to tracking. I am very frustrated. If I do not receive tracking inf... Ver mais
2,1
Ruim
91 avaliações
Respondeu a 12% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered lamp in July - no delivery and no more communication
Ordered lamp in July, got confirmation and then no update for weeks. Then they claimed they lost shipment and new production has started. No responses to my injuries. Then they sent me update that shipment has arrived and is ready for UPS final mile. Tracking number leads into nirvana. No updates.
Seems to be a scam, began working with credit card company. BEWARE, recommend to not engage with them commercially.
30 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
We are sorry for the gaps and conflicting updates. A fulfillment-partner system migration paused handoffs to the carrier and left tracking without scans, while our support inbox was disrupted; both are now stable.
Email info@outlight.us with your order number, and we will complete resolution within 24 hours through expedited shipment at no cost or a full refund. We sincerely apologize for the inconvenience and thank you for bearing with us.
TOTAL SCAM ORDERED THE PRODUCT WAITED 8…
TOTAL SCAM FAKE WEBSITE.. ORDERED THE PRODUCT WAITED 8 weeks never received the light they kept telling me its in the Que for delivery. Never responded to multiple cancellation request. I had to have my credit card refund my money and dispute the charge. DO NOT BUY FROM this SITE IT IS A FAKE WEBSITE AND A SCAM. They will reply with fake reson for the delay. Please be aware I warned you… THIS IS A TOTAL SCAM!!!
Dr P
29 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
We are sorry for the extended wait and missed cancellation handling. A warehouse-system transition paused pickups and disrupted tracking, and a support-inbox issue delayed responses; both are resolved.
If your card issuer has refunded you, we will not contest it. If anything remains open, email info@outlight.us with your order number and we will close it within 24 hours—priority shipment or refund. We regret the inconvenience and appreciate your patience.
Stay away
Stay away, it’s a scam. Ordered the Aven lamp 5 weeks ago and still haven’t received. No communication. Disputing credit card charge.
27 de agosto de 2025
Avaliação não solicitada
Resposta de Outlight
Christopher, we are sorry for the delay and lack of communication. A fulfillment-partner transition paused carrier pickups and desynchronized tracking; a support-inbox issue slowed responses. These issues are resolved, and we are clearing the backlog.
Please email info@outlight.us with your order number; we will finalize a remedy within 24 hours through expedited delivery or a full refund. We apologize again for the disruption and thank you for your patience.
Horrible customer service
Horrible customer service. No installation instructions provided.
27 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
We are sorry you did not receive installation instructions. The support-inbox incident during our fulfillment transition caused misses in outgoing messages—our responsibility.
Email info@outlight.us with your order number and we will send the installation PDF immediately (and a hardware checklist if needed) or arrange a prepaid return. We apologize for the inconvenience and appreciate the chance to correct it promptly.
Ordered an Avern light 9 weeks ago and…
Ordered an Avern light 9 weeks ago and keep on getting the runaround as to where it is. First they claimed it was a supply chain issue, now they provided tracking from UPS, 10 days ago. UPS has not received the package.
This is shaping up to be a scam.
27 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
We are sorry for the 9-week delay and mixed updates. The warehouse-platform migration paused pickups and left tracking without scans; a support-inbox issue delayed responses. Both are now fixed.
Email info@outlight.us with your order number; we will resolve within 24 hours via upgraded shipment or a full refund. We apologize again for the experience and appreciate your patience.
I have been emailing and no response
I have been emailing and no response. My order seems to be in an abyss somewhere and cannot track. There is no phone no to call. I can't imagine if there is a problem what their easy return policy will look like.
24 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
Donna, we are sorry for the lack of response and unclear tracking. A fulfillment-partner transition paused handoffs and disrupted tracking visibility; a support-inbox issue delayed emails; both are resolved.
Please email info@outlight.us with your order number and we will provide an immediate resolution—expedited shipment or full refund. Returns are prepaid if needed. We apologize for the inconvenience and thank you for your patience.
So far, so good...
So far, so good. After several attempts, I did finally receive a response from Outlight. They estimate from 4 to 6 weeks for delivery of their "Aven" lamp. Obviously, the product is made in China, and I expect that most of the long delivery time is down to customs and supply chain issues. So we'll see—but they did respond to email.
19 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
Adam, thank you for your patience. We are stabilizing after a fulfillment-system change that paused pickups and slowed responses; operations have resumed.
If you email info@outlight.us with your order number, we will monitor your shipment and provide proactive updates as it moves through the carrier. We appreciate your understanding and apologize again for the delay.
Zero customer service
Zero customer service. Not poor or bad, but completely non-existent.
I ordered an Aven floor lamp, my card was charged. A month later, no light and no communication. I sent 3 emails to the customer service email on their website (I’m not allowed by Trust Pilot to post it here) and received zero responses.
Yes I’ve checked my Junk folder.
I will be disputing the charge on my card. Don’t do business with these people. They will just waste your time.
*UPDATE October 13, 2025*
I still have no lamp and the only way Outlight has communicated to me is through their response to my review that they just posted to Trustpilot.
They haven’t attempted to contact me to resolve the TWO MONTH issue, but as you can see here they want me to reach out to them. How about they reach out to me and all of their customers that they haven’t delivered to in over two months?
Totally fake customer service!
No lamp.
Oh, and they asked Trustpilot to review my post here as “Defamatory”! Pretty nervy for a company to go to such lengths to silence a customer with a complaint while doing nothing to actually fix the problem that has now been going on for OVER TWO MONTHS!
8 de setembro de 2025
Avaliação não solicitada
Resposta de Outlight
Kelly, we are sorry for the lack of response and the delay. A fulfillment-partner migration paused carrier pickups and disrupted tracking, and a support-inbox incident delayed replies; both are now resolved.
Please email info@outlight.us with your order number and a brief summary; we will resolve within 24 hours with either expedited shipment or a full refund. We apologize for the inconvenience and appreciate your patience.
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