It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... Ver mais
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Localização
Trocar localizaçãoMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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Veja o que dizem as avaliações
Very friendly and helpful receptionist. Everything explained about bill , Nothing was a bother!
A empresa respondeu
At least every second week I'm on the phone to customer service about a missed collection, a collection that doesn't even happen from my house, I've to take the bins to the end of the street. I unders... Ver mais
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Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de gestão de resíduos
- também em
- Centro de Reciclagem
- Depósito de Lixo
- Desentupidora
- Serviço de Coleta de Lixo
Sobre Oxigen Environmental - Quayside, Dundalk
Escrito pela empresa
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Informações de contato
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Irlanda
- 0818694436
4,2
Muito Bom
199 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
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I needed to understand the extra bin…charge
I needed to understand the extra bin lift charge. Our bin lid was damaged and our bin excess related to the amount of water rather than refuse. Courtney one of your staff members explained the extra cost. In reply I mentioned about our damaged bin lid . Courtney followed on this and offered to replace same. I asked would there be a cost involved, very pleasant surprised, no extra cost.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Quayside, Dundalk
We are always happy to help and advise, Eileen, and we'll be sure to pass on your kind words to Courtney.
Resposta da Oxigen Environmental - Quayside, Dundalk
Thank you Shane, it's always great to hear we have done our job well.
Picking a skip was easy to do due to…
Picking a skip was easy to do due to the wealth of information and prices given in their website . From then on all I needed to do was telephone and the date and time were pretty bang on . Collection was the same and the driver was very helpful and professional
20 de outubro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Thank you for the great review Eamonn. We are delighted to hear that the pricing, ordering and service matched the high standards you were expecting from us.
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Fionnuala,
Thank you for your five star review! We are delighted to hear that the service you received was efficient and friendly. We hope to hear from you again soon!
Kind regards,
The Oxigen Team
Rang at approx 11.30 on the day of…
Rang at approx 11.30 on the day of delivery. Lady told me she would get it to me asap.(But driver was out)
It arrived at 8 p.m.
Driver wanted to leave it on the road side. In my housing estate it would have bn full in a hour & not with my stuff.
On day of collection. I had to go out. So asked for driver to close the gates when he was leaving..
That evening my son was driving past and the bin was gone but the gates were left open..
1 de outubro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Gerry,
Thank you for your honest review, we are happy to hear any feedback and areas in which we can improve.
We apologise for any inconvenience this may have caused for you, in regards to the drop off time and leaving the gates open. We will ensure that this will not happen again if you are to chose our service again in the future.
Kind regards,
The Oxigen Team
Very easy and user friendly
Very easy and user friendly. Got a text message prior to delivery.
Very efficient process from start to finish
2 de outubro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Siobhan,
Thank you so much for reviewing our service! We are always glad to hear when the customer thinks our processes are working, as we try our very best to give the best service to everyone.
Kind regards,
The Oxigen Team
No mess, no fuss.
Delivered and collected as arranged. No mess, no fuss. Professional and polite staff.
1 de julho de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Roger,
Thank you for your five star review! We are glad to hear that everything went smoothly with your order.
Kind regards,
The Oxigen Team
Delivered and collected promptly
Delivered and collected promptly. Would use again and recommend
24 de setembro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Olivia,
Thank you so much for your kind review. We are delighted to hear that everything went smoothly with your order - we hope you think of Oxigen again for your next project.
Kind regards,
The Oxigen Team
Courtney explained the Why
Courtney offered me many options that I would be able for. She was very knowledgeable about recycling, waste & composting. I can't believe how enjoyable it was considering the topic. She was friendly & patient but very professional. I know she would be a great advocate via recorded videos for your service & your customers to help understand the process & importance of all the bins.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Eilish,
Thank you for your kind and informative review. We are so glad that Courtney was able to speak to you thoroughly about our services - we will pass on your compliments.
Informative videos for our customers is a great idea! We will look into this and see what we can do in the future to better inform our customers.
Kind regards,
The Oxigen Team
The skip was not delivered until 5pm on…
The skip was not delivered until 5pm on the first day and it was due to be collected yesterday and has still not been collected yet.
14 de setembro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Gemma,
Thank you for your honest review. We will look into your case today and ensure that your skip is collected as soon as possible. Apologies for the miscommunication.
Kind regards,
The Oxigen Team
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Sarah,
Thank you for your review. We are delighted to hear about your positive experiences and we hope you continue to use Oxigen in the future.
Kind regards,
The Oxigen Team
Late delivery
Late delivery - only after I called.
Still not collected - a week later
10 de setembro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Kieron,
Thank you for your honest review. We apologise about our failure in communication regarding your skip delivery. We have now escalated your case and you will hear from us regarding your skip pickup as soon as possible.
Again, we greatly regret the level of service you have received, as this is not reflective of Oxigen's usual service level.
Kind regards,
The Oxigen Team
Quick and easy to book the skip online
Quick and easy to book the skip online. I had down to collect on the Monday but had to ring next day and they collected in late that evening
27 de agosto de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Helen,
Thank you for your feedback and for booking with Oxigen. We’re delighted to hear that you found the online booking process quick and easy. We’re sorry, however, that your collection took longer than expected and appreciate your patience while this was resolved.
Your comments help us improve the reliability of our service, and we’ll use this to ensure smoother collections in the future.
Kind regards,
The Oxigen Team
The reason i can’t give 5 stars
The reason i can’t give 5 stars, there was no answer to may email what time you will be coming. Also collection i ordered next day, but Oxigen kept it one more day even i did contacted them to collect it.
Other than that it was easy to order, got the right skip.
3 de setembro de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Sandra,
Thank you for your review and your honest feedback. We apologise for the miscommunication. However, we appreciate your fair assessment of the ordering process and delivery. We hope you think of Oxigen again if you ever need another skip.
Kind regards,
The Oxigen Team
29 August moved house
29 August moved house, arranged for bins to be moved to new address. 3-4 days I was told. Sent email 5 Sept asking for update, reply received 9 Sept saying they would definitely be with me 10 Sept, did not arrive. 11 Sept phoned them, apologies (again) would definitely arrive 12 Sept (today). 12 Sept received phone call - sorry won't be delivered until Monday 15th Sept - at this point I have absolutely no faith they will arrive. My collection day is a Monday so I will miss that collection - 3 weeks without bins but I know my payment will be taken without any delay. Absolutely terrible service - avoid at all costs. Safe to say I will be changing my rubbish collection company.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Sonia,
We sincerely apologise for the inconvenience you experienced with our service. This is not the standard we aim to provide and we're truly sorry for the frustration caused by the delays and the lack of clear communication.
Please know that we take your feedback seriously and are working to improve our processes to prevent such issues from occurring again. We have escalated your message to higher management and your complaint will be investigated.
Kind regards,
The Oxigen Team
Easy to order
Easy to order, website shows what you're getting, delivered on time and picked up when requested. Staff all very pleasant and efficient.
31 de agosto de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Nigel,
Thank you very much for your kind review. We are delighted that our service met your expectations and the process was quick and easy!
We hope you think of Oxigen again if you ever need another skip.
Kind regards,
The Oxigen Team
My experience as a new household…
My experience as a new household customer - On the 3 occasions I put the brown bin out it wasn't collected as scheduled..after the second occasion I was assured it wouldn't happen again. On the third occasion I rang to cancel and was told I had to pay a cancellation fee. Ridiculous really considering Oxigens failure to fullfil the contract. My advice is go with another provider.
Updated 18/9/25 -refund of money on account received and no cancellation fee charged.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Joe,
We sincerely apologise for the inconvenience caused. This is not reflective of Oxigen Environmental's usual service and we are greatly disappointed. This case has been escalated to the appropriate managers to ensure that this does not happen again and to assist you with your complaint.
Again, we apologise for our mismanagement of this situation.
Kind regards,
The Oxigen Team
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Oonagh,
Thank you for your review. We are delighted to hear that our services are easy and efficient for our customers to order. We hope to help you again in the future.
Kind regards,
The Oxigen Team
Delivered on the day requested just…
Delivered on the day requested just wasn’t collected on date was supposed to was left till the following evening time
Other than that great service delivery driver was real friendly
21 de agosto de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Keith,
Thank you for your review. We apologise for the lapse in communication and change in collection day, we hope it did not cause you too much of an inconvenience.
Kin regards,
The Oxigen Team
Fantastic
Michelle in your Dundalk office is the best and your drivers are excellent
6 de agosto de 2025
Resposta da Oxigen Environmental - Quayside, Dundalk
Hi Marie,
Thank you for your kind review - we will pass on you compliments to Michelle!
Kind regards,
The Oxigen Team
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