Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Being charged twice for one product and they say they are raising awareness for people to consolidate their purchases….. I only ordered one product, I only wanted one product, and apparently because... Ver mais
A empresa respondeu
This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was no... Ver mais
A empresa respondeu
I ordered something for 15 AUD, but in the end, I was charged 25 AUD, plus an extra unauthorized payment of 48 (!!) AUD. After reading these comments, I immediately blocked my card, as I saw that many... Ver mais
A empresa respondeu
1,2
Muito Ruim
109 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 6% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
DO NOT PURCHASE FROM SUPPLIER
DO NOT PURCHASE FROM SUPPLIER! I purchased something for $19.95 which was started in my order summary. Then my bank statement had $45.44 taken from it. They said it had something to do with eco shipping... Though the order summary clearly stated the shipping was free. When I contacted them they did not offer a refund.
25 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Emily,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers - ended up putting though an order of $31. Saw on my bank statement afterwards an amount charged of $61. Reported the transaction as fraudulent and got my card number changed.
29 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Sean,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
BIG SCAM ALERT!!
BIG SCAM ALERT!!! Pls don’t fall for it . Paid 19 dollars for a hair colour product (instant coverage root cover up )and charged me 49 dollars. Very bad customer service. Please read trust pilot reviews before u buy anything from this company. They are a big SCAM
24 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi George,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Ordered a juicer
Ordered a juicer, very poor product, metal parts rusting, product falling apart after 4th use!! Bought extras as gifts, have now purchased a superior juicer as will gift them
27 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Tricia,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Hidden fee
Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an international transaction fee of $3.46 meaning my money was paid to an overseas account and the bank then charged me an international fee. This was unexpected. If it is explained on Ozerty's website, then it was not prominent enough for me to see
3 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Grumps,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
SCAM !!!!!!!!!!
Complete scam.
Like most on here I was charged an "eco product fee" of $29.95 - which I missed, so my bad. However, the order email came thru and had a notation regarding the "eco product fee" stating that it could be avoided/refunded if another order was placed within 2 hours of the original order and if the cumulative total of the 2 orders exceeded $40 AUD.
So I had a decision to make - eat the $29.95 loss, or order a few small items to recoup the $29.95, which I did. My second order totalled $43.
All of their criteria had been met - orders exceeded $40 AUD, second order completed within 2 hours, both order numbers emailed requesting a refund of $29.95.
So far I have exchanged 9 emails and they refuse to acknowledge or address the refund. My bank is now disputing he transaction on my behalf.
AVOID AT ALL COSTS.
21 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Scott,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
i checked out for a payment of $17 and…
i checked out for a payment of $17 and was charged $47 on my card. SCAM
12 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Victoria,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Damaged
The product was damaged upon delivery. The instructions were in Chinese. Unacceptable and disappointing...
1 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Riya,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Total scam
Total scam. Will charge you more than double without showing any excess/fee amounts in any total before processing payment. Even the supposed 'fee' is not even legit.
5 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Gerard,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Hidden Service Charge Ozerty Aus
I am another customer who got 'surprised' with the service charge - cheap items, no shipping, but we will double the overall price with our hidden service charge. When I questioned this I was told that it was clearly explained. No. It wasn't. Beware. Now to actually receive a refund I need to ship my items back to China at my expense. Beware!
27 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Jenny,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
SCAM rip off
SCAM , that’s right. Don’t trust this site for a second.
It’s such a shame scammers like this exist..
It deserves no stars as they are not worthy.
2 de julho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Jason,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ripped me off with hidden "eco…
Ripped me off with hidden "eco charges". I tried to immediately cancel my order. They told me it was too late and said to send it to an address in china for my refund. Sending it back cost me an extra $20 and when they refunded me, they didnt even refund the full amount. These people are scam artists!
5 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Adam,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Please avoid this company like the plage!
Please avoid this company at all costs!!! They impose a unsolicited $29.95 ' eco charge ' on any purchase under $45 which is outrageous and when you complain they refuse to remove the charge instead blame you for not spending more! So you wouldn't have been hit with the 'eco charge ' disgusting!!
28 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Jeff,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Unethical on line retailer
I belive they finalised an order that I did not procceed with .I had entered my card details but did not proceed because of unspecified eco charches.
I hit the back button thinking thats all i needed to do only to recive an email 2 days later confirming my $25 order plus $25 eco charge. They did not offer to cancle the order but told me to send it back to an address in china and pay the postage cost if I wanted a refund dispite it being shipped from an address here in Australia. Total scammers beware
24 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Gary,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
* Very Disappointed
* Very Disappointed – Would Not Recommend
Please don’t waste your money and don’t share your card details. Please !!!
I had a terrible experience with this seller. I ordered the Ortho wear shoes for my mum and they charged me hidden charges which they call as eco charges which was not written anywhere in my purchase price not only the shoes are different from description but the quality was far below what was advertised. It felt like a complete rip-off.
I tried reaching out to the seller to resolve the issue, but they were either unresponsive or unhelpful. It’s clear they are not interested in customer satisfaction once they’ve made the sale.
Save your money and avoid this seller. I regret not reading more reviews before my purchase.
12 de abril de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Shelly,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Absolute scammers
Absolute scammers. Spent 10 dollars on an item but got charged 40 dollars. They say it's an eco charge. They dont add to this to the total when you're paying. Refused to refund me even though the order hadn't been processed. AVOID!
25 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Lee,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Ozerty is a rip off
Ozerty is a rip off, they lure you in with reasonable prices and at no time whilst completing the order are you made aware of a minimum order. Then bang you get charge an extra $30 (I don't remember the exact amount) and the original item was $9.00. When I want to return the item I am told to send it to China at a cost of $30 so once again another rip off. I will never use Ozerty.
25 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Terrence,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
What is wrong with these people!!?
What is wrong with these people?! Scammers! Beware of any purchase because they will charge you excess that you didn't even buy! I was charged an additional $60. I was only spending $12 with free delivery and somehow my costs ending up being $72! What The!!!! RUN FOR THE HILLS, SCAM ALERT!
20 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Mandy,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
SCAMMING MUTS
SCAMMERS! BEWARE! I got scammed by these MUTTS. Make a purchase then they will add additional products to up the pricing after checkout, then will send you an invoice and add charges for further services (for god knows what!) SERVICES FOR SCAMMING NO DOUBT! Wish I saw all the reviews before making this mistake. If I can stop anyone from making the same mistake that will be a great day! DO YOURSELF A FAVOUR AND STAY AWAY!
24 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Charged me for insurance that I didn't…
Charged me for insurance that I didn't want.
22 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Veronika,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
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