Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... Ver mais
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Veja o que dizem as avaliações
Being charged twice for one product and they say they are raising awareness for people to consolidate their purchases….. I only ordered one product, I only wanted one product, and apparently because... Ver mais
A empresa respondeu
This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was no... Ver mais
A empresa respondeu
I ordered something for 15 AUD, but in the end, I was charged 25 AUD, plus an extra unauthorized payment of 48 (!!) AUD. After reading these comments, I immediately blocked my card, as I saw that many... Ver mais
A empresa respondeu
1,2
Muito Ruim
109 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 6% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Do not use this company!
Like everyone else here I should’ve checked reviews before ordering. They slapped an “eco charge” on my order of something like $33, when my order was only $39. The amount did not show until after I had paid. I’m currently trying to get a refund and being told how I’m helping the environment by paying the charge. Crazy scammer behaviour. Do not buy from them.
21 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Kathleen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY. THEY ARE FRAUDULENT SCAMMERS. I wish Product review introduces zero stars and negative rating since ozerty doesnt deserve even a 1 rating. I had added a $25 product in my card and inputted my payment details and when I clicked proceed, it asked me to buy an insurance for the product which was more than the product value so I cancelled the transaction immediately but they still went ahead and took the money. Shipping was free but charged $29 as eco charges for a $25 product so the total cost is $55. Reached out to them immediately when I received the order email and they refused to cancel the order stating its processed which is a lie. Their shipping timeframe was 19 to 21 days. Have reported to the bank and have changed my card details.
19 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam business set up a monthly direct debit
Bought a chicken coop door. It did arrive but was faulty/not working. Was very difficult but I did get a replacement sent. The bank then notified that they blocked my card because this was a known scam business. They had charged me $14 in another transaction, plus set up a MONTHLY direct debit for the full purchase price. Then the item failed a month later. :(
15 de abril de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Dean,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Unauthorised charge
I selected two products to qualify for free postage, only to be hit with an unexpected eco charge that ended up costing more than my order. This fee wasn’t displayed at the final checkout, so it was an unwelcome and unauthorised charge to my credit card.
15 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Michelle,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
They said my delivery failed!!
They said my delivery failed!!! my parcels go to ppost office and they send a card for me to pick up so how could the delivery fail? Still waiting and its been over 2 weeks ... I have contacted them but they are not answering now... :(
26 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Dawn,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
So disappointed
So disappointed. My son saved to buy some magnets with his own money. Unknowingly he was charged an "eco-charge" of nearly the same price as the item. They said they would refund if we posted it back to China, but that is only for the item and not the nearly $30 eco fee!
13 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Tracy,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Thieves, stay away!
Like almost everyone else on here, I fell for the excellent reviews on the Ozerty website and did not check trust pilot. I saw there was an 'eco-charge' but never expected it to be more than my order!!!! There was never any information about the cost of this charge until after I authorised a payment of $26.45 and found an extra $29.95 was added. Thieves! Now trying to dispute with my bank.
14 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Felicity,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
RIPOFF ALERT
Re: Order OZ26106AU 3/6/25 Order $37.47 , charged $67.42 This company is a scam. They charged me a $29.95 "service fee" because I didn't spend $40 - despite advertising free postage - it's in their very small print! Don't deal with them. Unethical, deceitful and a complete ripoff. When you place an order, you don't get an invoice or a confirmation email. It's only when you check your bank statement that you find out about the extra $29.95. When you email them, they tell you it's a 'service fee" because you spent less than $40 and refer you to their T&C's. I emailed them immediately (within a few hours) to cancel the order and they said it was "too late" because they have an automated order system, but that I could return the goods when I received them. When I tried to return them them, they said I had to pay for the postage (they estimated ANOTHER $30) and I knew that they would only return my $37.47 if I was lucky and not the service fee, so I'd then be out of pocket $59.95. They've covered all the angles! I'm going to try to dispute with my bank, but I'm not optimistic! STAY AWAY FROM OZERTY!!!
3 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Liz,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This page is a huge scam
This page is a huge scam - do not buy from them. Bought an item for $26 and they charged me an extra $30 on top. Then I requested a refund because the item was absolutely terrible and the website said 20 day refund policy. But I would need to pay $30 shipping to send it back to china. Stay away from them
12 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Lumi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Stole my credit card details immediately
Stole my credit card details and tried to use them from France. Citi was very quick to pick it up as fraud. (5 minutes after transaction)
Never ever use this website or buy anything from it. It is complete fraud.
12 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Ian,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Chinese thieves
These guys are Chinese thieves, avoid if you can. Will cheat you on evry step and then blame it on your lack of attention - 'were sorry that you didn't notice that we will charge you $40 more than we said we were going to'. On the top of that they send a Chinese imitation of a product you thought you were buying. And then send you an email back saying that they will give you $10 back if give them 5 stars review. It's a joke!
5 de junho de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Luka,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Bought a $13 product...charged $60.93…
Bought a $13 product...charged $60.93 extra!!!!!! WILL NEVER use again.
23 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Carol,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Don’t ever buy from them
Don’t ever buy from them. The reviews are obviously fake because I have tried to leave a terrible review about six times and it always disappears within seconds. The adds are very misleading and the products are terrible quality and sometimes not even what they claim to be. Cheap and nastily made.better of to get things of Temu.
10 de abril de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Muckle,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Its probably legal but dishonest to the…
Its probably legal but dishonest to the point of being a scam. I'm annoyed I fell for it. I knew it but thought that I'd agreed a price but the extra 100% appeared straight away. Deal with bigger online names only. Pay the extra and avoid these shysters.
26 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Mark,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This company is indeed a scam as per…
This company is indeed a scam as per customer's reviews. My first time to fall to these lowlifes who prey on unsuspecting and trusting customers.
I bought a denture solution wrongly as I thought it was a false teeth, however, I don't wear one yet. This company uses ozerty.co.nz. They priced the item I bought at NZD22 with a discount code they've sent at 15%. So, my card was supposed to be debited with only NZD18.70. Alas, when I checked my card, I was debited with NZD49 without my consent. This is simply THEFT by this company.
I will report this to the Commerce Commission because this is WRONG and VIOLATES the FAIR TRADING ACT of 1986. Shame on this company.
25 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Marilou,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
non disclosed fees = robbery
Add on non disclosed fees after checkout. Low life criminals.
25 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Michael,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Do not buy from this company
Do not buy from this company, it's a scam - they charge extra 'eco charges' without telling you and there's nothing you can do about. Their so-called '24 hour customer service turnaroud' is also a scam as I was unable to get hold of them. I rarely fall for things like this so annoyed with myself - stay away, everyone!
24 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Tor,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Ozerty scam website
Ozerty scam website. I bought a watch with free shipping total came to $18.49 and no mention of any services fee. Then you click pay and then after the transaction goes through, you get a confirmation email with a new total of $48.44 because they have added a $30 services charge. So I check my bank and sure enough $48.44 has been taken.
I immediately sent an email to cancel my order and of course no reply.
I have now contacted the bank and hope to get my money back.
Never again will I deal with these thieves.
22 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Graham,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Initially I thought I'd been scammed as…
Initially I thought I'd been scammed as extra charges were added to the purchase price. In reality the price of my purchase was too cheap. So I tracked my product as it traveled around the world and it was clear extra charges were needed for delivery. So I accepted this as reasonable. My purchase did arrive some 4 weeks later. So I wasn't really scammed. BUT here today and a month after my delivery OZERTY deducted from my card $59.85Au and $1.80 intfee for whonosewhat. Wasn't me. So Card is now canceled, dispute lodged and based on my/this experience I can call OZERTY A SCAMMER. So sad these ppl exist in this world.
23 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Julee,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Charged me a $25 processing fee on a…
Charged me a $25 processing fee on a $23 pair of gloves without disclosing it …….. do not deal with this company, I’m going to take them to court , absolutely disgraceful behaviour
22 de maio de 2025
Avaliação não solicitada
Resposta da ozerty-australia.com
Hi Stephen,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
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