Pack Up + Go Avaliações 591

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience wher... Ver mais

Avaliado com 5 de um total de 5 estrelas

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an it... Ver mais

Avaliado com 5 de um total de 5 estrelas

The entire Pack Up and Go experience was magical! We loved NOT knowing where we were going and loved the selections/suggestions made for us. Best of all was the customer service — we were nervous abou... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Sobre Pack Up + Go

Escrito pela empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

591 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

This was my 2nd trip with Pack Up + Go, spectacular

This was my 2nd trip with Pack Up + Go. Just like the 1st trip, this trip was excellent. You complete their questionnaire, then tell them about yourself, your interests, hobbies, etc. They know you and plan an adventurous get away! As an older woman traveling alone, I felt safe in the cities I was sent to. It's exciting to open your envelope for your surprise destination day of departure PU+G is now my yearly adventure, perfect!

28 de outubro de 2025
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Resposta de Pack Up + Go

We take our traveler safety very seriously so we're glad to hear you felt comfortable as a solo female traveler! We're so excited to become an annual adventure for you! :)

Avaliado com 4 de um total de 5 estrelas

We had a great time

We had a great time. To not have to plan the trip was awesome. The motel was fine and the restaurant was also a good choice. The only negative was the hiking experience tour had no hiking. It was great to have a suggested list of places to eat and things to do. We would definitely do it again

27 de outubro de 2025
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Resposta de Pack Up + Go

We're so glad you loved Denver! Isn't it the greatest city?! It has something for everyone + we couldn't be happier you loved it too. Especially your hotel accommodations, it sounds like your trip planner hit the ball out of the park there. We're sorry that your Rocky Mountain Escape driving tour didn't meet your expectations but glad that you still had a great time overall! If you want to discuss your trip in greater detail, we're happy to hop on a call! Where should we send you next?! :)

Avaliado com 5 de um total de 5 estrelas

Not having to plan and arrange things…

Not having to plan and arrange things while in a new place was what I wanted . Pack up and go is AMAZING to use if you don’t feel like planning every single detail, and just want to finally relax. Our trip to Leigh valley, PA was amazing and relaxing. I am thinking of using it again for a solo trip!

20 de outubro de 2025
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Resposta de Pack Up + Go

We love to see it! For those travelers who want to release control + let someone else do the planning for once, we're the perfect solution! Let us handle the planning so you can enjoy the thing that really matter, making memories! And how exciting! Solo tripping can be so daunting but when everything is planned out for you, and with 24/7 call/text/email support from our Travel Support Coordinators, you'll be in great hands :)

Avaliado com 5 de um total de 5 estrelas

Stress free and exciting!

Using pack up and go was such a fun experience. They took all the stress away from planning and gave us an amazing vacation. They did a great job of planning things that were tailored to our preferences and the 24/7 support was great for any supplemental help we needed. If you want a fun, well thought out vacation with as little stress as possible, you’ve got to try pack up and go.

21 de outubro de 2025
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Resposta de Pack Up + Go

Isn't that how traveling should be?! Stress free + easy :) We're so glad you had such an amazing time on your trip with us and couldn't be happier that you felt supported by our 24/7 support team. We strive to make sure our travelers feel supported because let's face it.. having someone else plan your trip can be a little daunting! We're always here for questions, concerns, and itinerary changes before, during, and after your trip.

Avaliado com 5 de um total de 5 estrelas

Highly Recommend Pack Up + Go.

From Start to Finish the trip was fabulous! It was my partners birthday weekend. The attention to detail with amazing options couldn't have been better. The boutique hotel, the excursions planned for us, reservations at local eateries. My favorite excursion that I'm still talking about was the Taste Carolina walking food tour. I can't say enough about Donna the tour guide. She was amazing and knowledgeable about the area. We were in Wilmington,NC by the way. I totally recommend using Pack Up + Go. We have so few surprises left in life anymore and it was like waiting for Christmas Day.

16 de outubro de 2025
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Resposta de Pack Up + Go

This is so great! Thank you so much for sharing how much you loved your trip with us! It's so wonderful to be a part of our traveler's memory making moments + we love hearing about it! It sounds like your trip planner really hit the nail on the head with your accommodation, activities, and your destination too! We always strive to put our travelers in boutique, nontraditional, 3 star and above hotels, to add that extra level of personalization to your trip. Isn't a good tour the best way to see the city?! We're so glad you had a great time + we can't wait to send you somewhere new!

Avaliado com 5 de um total de 5 estrelas

If you're curious about Pack Up & Go, just do it!

Pack Up & Go is such a fun concept and they make sure you have a stellar experience. Everything is top notch including the customer service. I love how the website and printed documents look. The input survey covers all the bases to ensure you have a great trip. The trip itself is well planned - good mix of reserved activities and free time. The hotels are luxurious and top of the line.

23 de setembro de 2025
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Resposta de Pack Up + Go

Thank you for your kind words! Creating magical, worry-free adventures is exactly what we love to do.🌟✈️

Avaliado com 5 de um total de 5 estrelas

My new best friend

My girls birthday weekend was such a blast because of Pack Up & Go. Everything was so easy to utilize and experience that I will definitely be doing this again. We had everything we needed to get around, an itinerary that was perfectly timed for us to enjoy our experiences without feeling rushed, and the personalization to make it feel like a dear friend planned it all. I love this company!

27 de outubro de 2025
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Resposta de Pack Up + Go

We’re thrilled your girls’ birthday weekend was everything you hoped for! Making travel effortless + personalized is what we love most. Let's do it again soon ✈️

Avaliado com 5 de um total de 5 estrelas

Detailed & Just what we liked

We loved the detail put into the room, dinner reservations, and activity. The room and hotel were great. The food tour was awesome!

11 de outubro de 2025
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Resposta de Pack Up + Go

We appreciate your gracious feedback, Monica! We're glad you enjoyed your trip with us. We look forward to planning another one for you in the future!

Avaliado com 5 de um total de 5 estrelas

Perfect Everything

I have taken a couple of trips and now can say this is the perfect, customer service oriented, amazing travel service. I have done the complete surprise trip and the new offering of you pick the place, get there and they handle the rest. I love both options, as the pick the place allowed me to use points to get to the location and on my schedule. The trip is planned perfectly, enough time to relax yet be a part of an adventure. This is not the best part - the best part is their customer service. I mean they set the standard for kind, professional, personable customer service communication and assistance. I am so tired of paying money to be treated rudely or like a number. This company got it right and maintains that standard. I rave about it to anyone that will listen. Do it and you will have a memory to brag about for years!! And then book another trip!

10 de outubro de 2025
Avaliação não solicitada
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Resposta de Pack Up + Go

Thank you so much for your glowing review! We're glad you've enjoyed your trips with us so much, especially since you've taken multiple with us- so we've been able to hit that mark for you consistently! We are very proud of our customer service team + are glad you had an amazing experience with them!

Avaliado com 5 de um total de 5 estrelas

Our First Trip w Pack Up & Go

After completing our first trip I can say we were thrilled w the experience! As avid travelers sometimes we get stuck in the planning and details of if everything works out perfectly and not relaxing or enjoying the moment, pack up & go took those stressors away! There was such ease completing the survey and submitting our dates of travel and funds. The very next day I wanted to shift our travel dates by one day, that call took me all of 45 seconds. What was set up was phenomenal, they definitely paid attention to our survey and came through. Outside of what was already booked, we used another few recommendations on the list provided and those didn't disappoint either. We had a great time, so many stressors were taken off our plate using this Co. and we definitely plan to use them again in the future!

23 de outubro de 2025
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Resposta de Pack Up + Go

We love to hear it! It's so amazing to hear you had such a seamless experience on your trip with us + with our travel support coordinators as well! Our customer service team is there 24/7 to answer any questions you may have, before, during, and after your trip! Always feel free to call + make changes + our team will always do their best to accommodate :) We're so glad you had such a great time, where should we send you next?!

Avaliado com 5 de um total de 5 estrelas

They thought of everything

They thought of everything! The trip was so fun! I would have never picked Philly on my own but I’m so glad they did! We will absolutely book with them again!

17 de outubro de 2025
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Resposta de Pack Up + Go

Isn't Philly just the best city?! It has something for everyone! History, nightlife, amazing food! What more could you ask for?! We're so glad you had such a great time on your trip with us. It sounds like your trip planner hit the ball out of the park with your itinerary! We can't wait to send you somewhere new next time!

Avaliado com 5 de um total de 5 estrelas

You Won’t Regret It!

Wow - 100% recommend! This was an adventure from the beginning. We would never have chosen St.Petersburg as a place to visit and I’m so glad we did! All of our excursions were right up our alley and the guide for the city was exactly what we like. We could even come back - there was so much we wanted to do! The accommodations were gorgeous. This was an unforgettable trip and the Pack Up and Go staff was so helpful along the way.

13 de outubro de 2025
Avaliação não solicitada
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Resposta de Pack Up + Go

That's what we love to hear! We love sending our travelers to place we know they'll love that maybe they've never thought of before to visit! That's what makes "embracing the unknown" so wonderful + exciting! It sounds like our travel support coordinators were there for you every step of the way as well + that's so great to hear. We pride ourselves on having that 24/7 customer service team to assist with whatever our travelers might need before, during, and after your trip. We couldn't be happier you had such a great time + we can't wait to send you somewhere new next time!

Avaliado com 5 de um total de 5 estrelas

Wonderful trip with amazing support

I was very impressed with customer support. I had a concern with travel plans, and they made arrangements and responded so quickly! Our trip was absolutely wonderful, and I didn't have to worry about any of the details!

6 de outubro de 2025
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Resposta de Pack Up + Go

Thank you for the lovely review! We’re delighted our team could swoop in and make sure your trip stayed worry-free + wonderful 🌟✈️

Avaliado com 5 de um total de 5 estrelas

I loved the activities and restaurants…

I loved the activities and restaurants that were planned for me! I loved the atmosphere of the city, the people in it, and the resources packed up and go provided.

6 de outubro de 2025
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Resposta de Pack Up + Go

We're so happy to hear you loved your destination and all of the pre-planned activities we booked for you. We hope to plan another trip for you down the road! :)

Avaliado com 3 de um total de 5 estrelas

Our destination was a little perplexing…

Our destination was a little perplexing based on what we thought our questionnaire responses would have indicated

9 de outubro de 2025
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Resposta de Pack Up + Go

We're so sorry your destination didn't quite hit the mark! We'll touch base with you via email if you'd like to discuss your trip in greater detail!

Avaliado com 1 de um total de 5 estrelas

First experience was amazing

First experience was amazing, told so many people about it, tried it as a girls trip - hotel room was musty, we left the comedy show planned for us because it didn’t agree with our beliefs and was overall wholly disappointing, I felt awful for talking my friends into trying it instead of planning our own trip.

19 de setembro de 2025
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Resposta de Pack Up + Go

We're so sorry you didn't enjoy your trip with us! We've sent you some emails to try and get in touch + discuss your trip in greater detail. Feel free to respond there so we can touch base + try to turn things around!

Avaliado com 5 de um total de 5 estrelas

We had an amazing time in Seattle

We had an amazing time in Seattle. All of the reservations were spot on and we felt so pampered!

6 de outubro de 2025
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Resposta de Pack Up + Go

It's so amazing to hear you had a great time in Seattle! Isn't it just the perfect destination? It has something for everyone + we couldn't be happier to pamper you with a full itinerary!

Avaliado com 5 de um total de 5 estrelas

The best vacation experience ever!

This is our first time doing a Pack Up + Go kind of trip and I can say it will not be the last!! The excitement of opening our envelope the morning we left for the airport all the way to flying home was the greatest experience. My best friend and I made so many new memories and we will never forget them!

6 de outubro de 2025
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Resposta de Pack Up + Go

We love to hear it! One of the biggest reasons we started our business was to be apart of our travelers making such special memories! We love knowing that you had an unforgettable time together + can't wait to plan your next trip!

Avaliado com 5 de um total de 5 estrelas

What a great experience

It was such a great experience! We were sent to Seattle and had the best time ever. Our hotel was perfect, the activities were amazing, and everything was planned out perfectly!

26 de setembro de 2025
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Resposta de Pack Up + Go

It sounds like your trip planner hit the nail right on the head with your destination, itinerary, and activities! Isn't Seattle just the perfect spot?! We can't wait to send you somewhere new next time!

Avaliado com 5 de um total de 5 estrelas

An amazing surprise trip

My husband and I are retired and love to travel! It was so nice to put the planning into someone else’s hands! We answered some questions online and left the rest to them! I called twice asking questions because I had never done anything like this before and they were very nice and helpful. We went for 4 days, 3 nights, and traveled by plane. They made dinner reservations for 3 dinners and several activities. The Inn by the Sea where we stayed was amazing! I felt like royalty!! All arrangements were fabulous! The packet they send you is absolutely amazing! First of all it’s a beautiful presentation with tons of great information! We loved everything about it and will definitely do this again! Thank you pack and up go!

25 de setembro de 2025
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Resposta de Pack Up + Go

Isn't it just the best way to travel?! Have someone else handle all the details + the admin while you get to focus on the fun part! Making memories! :) It's so amazing to hear you had such a great time on your trip with us. We strive to make sure every traveler's experience is carefree and without stress. It's so lovely to hear you love our packaging as well! If there's one thing we love more than helping travelers enjoy their trip, it's an aesthetic! We can't wait to send you somewhere new! Where to next?

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