Pastdue Credit Solutions Avaliações 

790
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Useless. Couldn’t understand that I just needed to know if my departed mother was paying a direct debit or a one off outstanding bill. Couldn’t answer simple questions. Answered all the questions in a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Scam letter. I received a letter claiming almost £5000 as an HMRC dept. HMRC do not agree as I owe them nothing and have correspondence to prove it. If I did they say they would have changed my tax co... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wow, where do I start ? HMRC "debt" passed to them in error as payments already being made (95% of debt repaid with 3 payts remaining) to HMRC. Despite 3 hours and 22 text messages (mostly to ID sel... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Tried to set up a sensible, affordable repayment plan and all went well until it got to the final hurdle when “David” quadrupled the offer and we were right back where we started!!! Basically the wo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos
  3. Serviço financeiro não-bancário

Escrito pela empresa

At Past Due Credit Solutions, we help customers and organisations resolve outstanding balances fairly, professionally, and with understanding. We work with leading businesses and public sector organisations across the UK, supporting customers through clear communication, flexible repayment options, and practical assistance tailored to individual circumstances. We recognise that financial situations can change, which is why our teams are trained to listen, support, and work collaboratively to find appropriate solutions. As an FCA-authorised and CSA-accredited organisation, we are committed to treating customers fairly and delivering a high standard of service at every stage of the customer journey.


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

790 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(790)

72 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Had an email after clearing this…

Had an email after clearing this payment about this payment at first I didn’t know whether it was a scam or not. Called the number through their email and when they answered there was a fuzz on the phone for about 10 secs before I hung up thinking how Werid must be a scam. Called them up through their number online and the customer service through the phone not good.. could hardly hear the person talking to me I asked them to speak louder very hard to communicate with a lot of background noise. Wasn’t listening to what I was really saying as I was trying to explain that a payment had been covered then was put on hold for quite a long time. Still was unsure if this whole thing was a scam or not as was giving very werid vibes.

5 de junho de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi Chelsey, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at help@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Avaliado com 1 de um total de 5 estrelas

Shocking company

Shocking company. Every time I call the number I’m sat on hold for an hour sometimes longer. Direct debit payments go missing. Raised a complaint over a month ago and heard nothing back. Absolutely awful

4 de junho de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi Peter, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please provide us with your customer reference and contact information so we can resolve this for you as quickly as possible.”

Avaliado com 1 de um total de 5 estrelas

pastdue got it wrong

It took 28 mins and 14 seconds for someone with very poor English to answer the phone,I gave up and reverted to the "chat" to be told my case was closed.
NO apology (even though I paid some time ago) so this seems to be that people do not communicate and is typical of pressure being applied incorrectly. One star is the least you can give and should be changed to a minus. It's enlightening to see how many one stars this company has, time to look what needs amending.

1 de junho de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi Peter, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at complaints@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Avaliado com 1 de um total de 5 estrelas

I did received a letter from them…

I did received a letter from them regarding Dvla penalty except I corrected Tax that very moment after the final reminder from DVLA so car was never without the tax and I never did receive any penalty letter from DVLA regarding the matter so is end of May now. Car has been tax since I bought it, no penalty charge from DVLA regarding it. So once more out of the blue those f.... turn up sending either emails or now the letter home. I call dvla and asked to be call back to clarify.

1 de junho de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi Antoni, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please provide us with your customer refence and telephone number so we can get in touch at a time that suits you.”

Avaliado com 1 de um total de 5 estrelas

I was in intensive care, still pestered!

I was in intensive care, with a 50/50 survival rate and even though my partner told them I was otherwise occupied i.e. NEARLY DYING, they added charges and still kept pestering my phone and email. Absolutely disgraceful.

* FURTHER ADDITION *

Please use the email address (and don't call) that you have on file. I currently have a hoarse voice due to being intubated in ICU.

29 de maio de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

Thank you for providing your contact information Adam. Please can you confirm the best time for us to contact you to discuss this matter further?

Avaliado com 1 de um total de 5 estrelas

Arrogant and rude

Arrogant and rude, stay away and don't reply to their stupid messages

29 de maio de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi Daniel, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at help@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Avaliado com 1 de um total de 5 estrelas

Have been receiving constant text…

Have been receiving constant text messages from them chasing a debt. The name on the text is a different person and I have no debt.

I've tried to call them twice to tell them it's not me only to wait on the phones for 20 minutes waiting for someone to answer before giving up.

21 de maio de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

Hi Dan, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at complaints@pastduecredit.co.uk so we can resolve this for you as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

worst unreliable company ever

worst company ever
welsh never answer phones and when they do u can hardly understand their accent.
constant emails letters calls and never respond to calls.. literally 50 mins on hold no one answered. opening two accounts for me. money payed to hmrc app didn’t reflect and is lost between hmrc n them and each advising to call the other. im losing my mind. they should pay a compensation for the destress they are causing. complains has been raised never received a response!! moreover their agents work from home and busy talking to their kids.

6 de maio de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi Sam, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at complaints@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Avaliado com 1 de um total de 5 estrelas

Absolute sham of a company

Absolute sham of a company - wouldnt send an actual invoice as it was against GDPR! Impossible to deal with them, phone not answered, help email a bot, couldnt find us on the system when trying to log in and the live chat wont speak to anyone who cannot verify they are part of the company. They should be struck off by FCA

30 de abril de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

“Hi L Llewelyn, thank you for your feedback. We appreciate your comments and would like to improve your experience moving forward. We have messaged you privately to try and resolve this if you could please respond when you can!

Avaliado com 1 de um total de 5 estrelas

if zero stars were possible

if minus zero stars were possible, I’d give them!
Extremely poor and distressing experience. Despite a tax bill being paid in full by the January deadline, this organisation is still harassing my 90‑year‑old, vulnerable and blind mother in April over a debt that never existed.
I paid the bill on her behalf directly to HMRC by their due date, yet no proper checks were made before contacting a vulnerable elderly person. I have tried repeatedly to resolve this — phone calls were dismissed, and three formal complaint emails were sent with no acknowledgement or response whatsover.
The complete lack of accountability, refusal to engage, and failure to recognise vulnerability is unacceptable. Causing this level of stress to a blind nonagenarian due to their own administrative failure shows a shocking lack of competence and basic standards. They need reporting to the FCA

13 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incorrect Information & Additional Charges

Incorrect Information

My student loan arrears were transferred to this company in February. I set up a payment plan and began making payments of 360-400 GBP monthly. Yet, my "balance" with them has continued to increase. They claim it is on behalf of Student Loans Company. SLC deny completely that they have added any increases or additional charges. The increase is HIGHER than what I have actually paid back - an increase of 1528 GBP over a 3 month period.

Increases that they seemingly are confused by are blaming SLC, claiming that SLC are lying and deceiving me. SLC claim that they have nothing to do with this and PDC are the ones making the additional increases and charges.

Since setting up a payment plan and making regular monthly payments, my account balance has continued to increase instead of decreasing.

There has been a lack of investigation, poor communication, and repeated failure to respond to complaints or provide clear explanations for the charges applied.

I have raised these issues multiple times but have been ignored or not given any substantive response. I am now escalating the matter to the Financial Ombudsman Service.

15 de abril de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

Hi Zoe, thank you for your feedback and sorry to hear that you are not satisfied with with your experience. We have messaged you directly if you could reach out, we would be happy to resolve this for you!

Avaliado com 1 de um total de 5 estrelas

Chasing an outstanding balance from…

Chasing an outstanding balance from HMRC. Which was paid months ago ! Absolute bunch of scammers. I just cannot understand why HMRC have anything to do with them.

1 de abril de 2026
Avaliação não solicitada
logotipo da Pastdue Credit Solutions

Resposta da Pastdue Credit Solutions

Hi Gerald, we're sorry to hear about your experience. We have sent a request to you directly for further information so we can resolve this for you as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

Dreadful company

Dreadful company. Have tried at least 6 separate times to let them know that a balance they are chasing from HMRC is wrong. Yet, they never respond and continue to chase for balances that simply do not exist.

This is harassment and I will not tolerate it any longer. Any more of this and I will report this dreadful company to the FCA. Completely dreadful company to try to deal with.

They don't even respond to complaints which is a legal requirement under FCA practices.

Truly shocking!

13 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The worst

Might just be the worst company I’ve ever dealt with, genuinely awful, rude, incompetent, malicious, evil bastards.

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Recieved a text addressed to my ex…

Recieved a text addressed to my ex partner from well over 8 years ago related to a debt to Three Mobile, my mobile number has never been associated with my ex partner what so ever, it's always been in my name on the account linked to me while he had his own phone number, own account and we paid our own bills from our banks. How they got my mobile number linked to him is a myth to me and in my opinion a breach of privacy!

Gave them a phone and explained to them after repeatedly telling them I have no link to this person they continued to ask if I was him, quite concerned I sound like a man now 🤣 eventually they asked for my name and mobile number to take off their system, hopefully that is the end of it.

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Had a massive call 2+ hours 6 weeks ago…

Had a massive call 2+ hours 6 weeks ago over my 82year old dad .He had a stroke then another about 3 months later Lady I spoke too was helpful I explained too her that I had spoken too Tesco mobile as he couldn't speak or text and he was in end of life care gave her details of nursing home etc no that's fine REF 32407770 then bombarded again texts calls emails 126.00 spoke too another advisor can you get your dad too sign a form or text or email us giving you permission hang on he's in end of life care I raised my voice and he laughed at me very professional call made at 09.45 11/02/2026 advisor was not professional at all I offered my bank details and 10 pound a month refused pay in full were do they get these advisors from send proof of illness etc even better i send you a copy of death certificate soon so if i have too get all this evidence and i can't speak on my dad's behalf why are you texting and sending me demands Tesco mobile took 180.00 of a dormant number that had never been used as he can't speak or text I closed his account down

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It's hilarious that they think I care…

It's hilarious that they think I care about my unpaid student loan when I live permanently abroad.

Good luck getting a penny from me! I have no assets in the UK and will never ever move back there so you can't do a thing to me and it's hilarious. PS, your emails go straight to my email spam folder, I sometimes read them when I'm bored and fancy a laugh. Ciao!

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Can’t pay without UK address, I emigrated.

TBF, I didn’t even know I owed money to Vodafone £23.40 when I left the UK.
So they hunted down my brother and he received their usual kind of letter. This is where the problem starts, I need a UK address to pay the money, I emigrated. It gives options of PayPal and Applepay, doesn’t work.
Messaging doesn’t work, no email address, I don’t have international calls.
Amateurs at best.

9 de fevereiro de 2026
Avaliação não solicitada

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