Useless. Couldn’t understand that I just needed to know if my departed mother was paying a direct debit or a one off outstanding bill. Couldn’t answer simple questions. Answered all the questions in a... Ver mais
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Veja o que dizem as avaliações
Scam letter. I received a letter claiming almost £5000 as an HMRC dept. HMRC do not agree as I owe them nothing and have correspondence to prove it. If I did they say they would have changed my tax co... Ver mais
Wow, where do I start ? HMRC "debt" passed to them in error as payments already being made (95% of debt repaid with 3 payts remaining) to HMRC. Despite 3 hours and 22 text messages (mostly to ID sel... Ver mais
A empresa respondeu
Tried to set up a sensible, affordable repayment plan and all went well until it got to the final hurdle when “David” quadrupled the offer and we were right back where we started!!! Basically the wo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Past Due Credit Solutions, we help customers and organisations resolve outstanding balances fairly, professionally, and with understanding. We work with leading businesses and public sector organisations across the UK, supporting customers through clear communication, flexible repayment options, and practical assistance tailored to individual circumstances. We recognise that financial situations can change, which is why our teams are trained to listen, support, and work collaboratively to find appropriate solutions. As an FCA-authorised and CSA-accredited organisation, we are committed to treating customers fairly and delivering a high standard of service at every stage of the customer journey.
Informações de contato
1 Blair Court, North Avenue, Clydebank Business Park, G81 2LA, Glasgow, Reino Unido
- 0141 447 0554
- help@pastduecredit.co.uk
- pastduecredit.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 36% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had an email after clearing this…
Had an email after clearing this payment about this payment at first I didn’t know whether it was a scam or not. Called the number through their email and when they answered there was a fuzz on the phone for about 10 secs before I hung up thinking how Werid must be a scam. Called them up through their number online and the customer service through the phone not good.. could hardly hear the person talking to me I asked them to speak louder very hard to communicate with a lot of background noise. Wasn’t listening to what I was really saying as I was trying to explain that a payment had been covered then was put on hold for quite a long time. Still was unsure if this whole thing was a scam or not as was giving very werid vibes.

Resposta da Pastdue Credit Solutions
Shocking company
Shocking company. Every time I call the number I’m sat on hold for an hour sometimes longer. Direct debit payments go missing. Raised a complaint over a month ago and heard nothing back. Absolutely awful

Resposta da Pastdue Credit Solutions
pastdue got it wrong
It took 28 mins and 14 seconds for someone with very poor English to answer the phone,I gave up and reverted to the "chat" to be told my case was closed.
NO apology (even though I paid some time ago) so this seems to be that people do not communicate and is typical of pressure being applied incorrectly. One star is the least you can give and should be changed to a minus. It's enlightening to see how many one stars this company has, time to look what needs amending.

Resposta da Pastdue Credit Solutions
I did received a letter from them…
I did received a letter from them regarding Dvla penalty except I corrected Tax that very moment after the final reminder from DVLA so car was never without the tax and I never did receive any penalty letter from DVLA regarding the matter so is end of May now. Car has been tax since I bought it, no penalty charge from DVLA regarding it. So once more out of the blue those f.... turn up sending either emails or now the letter home. I call dvla and asked to be call back to clarify.

Resposta da Pastdue Credit Solutions
I was in intensive care, still pestered!
I was in intensive care, with a 50/50 survival rate and even though my partner told them I was otherwise occupied i.e. NEARLY DYING, they added charges and still kept pestering my phone and email. Absolutely disgraceful.
* FURTHER ADDITION *
Please use the email address (and don't call) that you have on file. I currently have a hoarse voice due to being intubated in ICU.

Resposta da Pastdue Credit Solutions
Arrogant and rude
Arrogant and rude, stay away and don't reply to their stupid messages

Resposta da Pastdue Credit Solutions
Have been receiving constant text…
Have been receiving constant text messages from them chasing a debt. The name on the text is a different person and I have no debt.
I've tried to call them twice to tell them it's not me only to wait on the phones for 20 minutes waiting for someone to answer before giving up.

Resposta da Pastdue Credit Solutions
worst unreliable company ever
worst company ever
welsh never answer phones and when they do u can hardly understand their accent.
constant emails letters calls and never respond to calls.. literally 50 mins on hold no one answered. opening two accounts for me. money payed to hmrc app didn’t reflect and is lost between hmrc n them and each advising to call the other. im losing my mind. they should pay a compensation for the destress they are causing. complains has been raised never received a response!! moreover their agents work from home and busy talking to their kids.

Resposta da Pastdue Credit Solutions
Absolute sham of a company
Absolute sham of a company - wouldnt send an actual invoice as it was against GDPR! Impossible to deal with them, phone not answered, help email a bot, couldnt find us on the system when trying to log in and the live chat wont speak to anyone who cannot verify they are part of the company. They should be struck off by FCA

Resposta da Pastdue Credit Solutions
if zero stars were possible
if minus zero stars were possible, I’d give them!
Extremely poor and distressing experience. Despite a tax bill being paid in full by the January deadline, this organisation is still harassing my 90‑year‑old, vulnerable and blind mother in April over a debt that never existed.
I paid the bill on her behalf directly to HMRC by their due date, yet no proper checks were made before contacting a vulnerable elderly person. I have tried repeatedly to resolve this — phone calls were dismissed, and three formal complaint emails were sent with no acknowledgement or response whatsover.
The complete lack of accountability, refusal to engage, and failure to recognise vulnerability is unacceptable. Causing this level of stress to a blind nonagenarian due to their own administrative failure shows a shocking lack of competence and basic standards. They need reporting to the FCA
Incorrect Information & Additional Charges
Incorrect Information
My student loan arrears were transferred to this company in February. I set up a payment plan and began making payments of 360-400 GBP monthly. Yet, my "balance" with them has continued to increase. They claim it is on behalf of Student Loans Company. SLC deny completely that they have added any increases or additional charges. The increase is HIGHER than what I have actually paid back - an increase of 1528 GBP over a 3 month period.
Increases that they seemingly are confused by are blaming SLC, claiming that SLC are lying and deceiving me. SLC claim that they have nothing to do with this and PDC are the ones making the additional increases and charges.
Since setting up a payment plan and making regular monthly payments, my account balance has continued to increase instead of decreasing.
There has been a lack of investigation, poor communication, and repeated failure to respond to complaints or provide clear explanations for the charges applied.
I have raised these issues multiple times but have been ignored or not given any substantive response. I am now escalating the matter to the Financial Ombudsman Service.

Resposta da Pastdue Credit Solutions
Chasing an outstanding balance from…
Chasing an outstanding balance from HMRC. Which was paid months ago ! Absolute bunch of scammers. I just cannot understand why HMRC have anything to do with them.

Resposta da Pastdue Credit Solutions
Dreadful company
Dreadful company. Have tried at least 6 separate times to let them know that a balance they are chasing from HMRC is wrong. Yet, they never respond and continue to chase for balances that simply do not exist.
This is harassment and I will not tolerate it any longer. Any more of this and I will report this dreadful company to the FCA. Completely dreadful company to try to deal with.
They don't even respond to complaints which is a legal requirement under FCA practices.
Truly shocking!
Seems like a Scam Company
Seems like a Scam Company. Sent me threatening letters asking for fine for non payment of Road Tax.
The worst
Might just be the worst company I’ve ever dealt with, genuinely awful, rude, incompetent, malicious, evil bastards.
Bumbling cl*wns
Bumbling cl*wns. Chasing bills paid weeks ago, constant pestering text messages. Incompetent
Recieved a text addressed to my ex…
Recieved a text addressed to my ex partner from well over 8 years ago related to a debt to Three Mobile, my mobile number has never been associated with my ex partner what so ever, it's always been in my name on the account linked to me while he had his own phone number, own account and we paid our own bills from our banks. How they got my mobile number linked to him is a myth to me and in my opinion a breach of privacy!
Gave them a phone and explained to them after repeatedly telling them I have no link to this person they continued to ask if I was him, quite concerned I sound like a man now 🤣 eventually they asked for my name and mobile number to take off their system, hopefully that is the end of it.
Had a massive call 2+ hours 6 weeks ago…
Had a massive call 2+ hours 6 weeks ago over my 82year old dad .He had a stroke then another about 3 months later Lady I spoke too was helpful I explained too her that I had spoken too Tesco mobile as he couldn't speak or text and he was in end of life care gave her details of nursing home etc no that's fine REF 32407770 then bombarded again texts calls emails 126.00 spoke too another advisor can you get your dad too sign a form or text or email us giving you permission hang on he's in end of life care I raised my voice and he laughed at me very professional call made at 09.45 11/02/2026 advisor was not professional at all I offered my bank details and 10 pound a month refused pay in full were do they get these advisors from send proof of illness etc even better i send you a copy of death certificate soon so if i have too get all this evidence and i can't speak on my dad's behalf why are you texting and sending me demands Tesco mobile took 180.00 of a dormant number that had never been used as he can't speak or text I closed his account down
It's hilarious that they think I care…
It's hilarious that they think I care about my unpaid student loan when I live permanently abroad.
Good luck getting a penny from me! I have no assets in the UK and will never ever move back there so you can't do a thing to me and it's hilarious. PS, your emails go straight to my email spam folder, I sometimes read them when I'm bored and fancy a laugh. Ciao!
Can’t pay without UK address, I emigrated.
TBF, I didn’t even know I owed money to Vodafone £23.40 when I left the UK.
So they hunted down my brother and he received their usual kind of letter. This is where the problem starts, I need a UK address to pay the money, I emigrated. It gives options of PayPal and Applepay, doesn’t work.
Messaging doesn’t work, no email address, I don’t have international calls.
Amateurs at best.
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