Have had nothing but compliments about my umbrella since I set it up. Very happy with it. Although I originally ordered a smaller umbrella and it was taking some time for delivery (pretty sure it wa... Ver mais
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Veja o que dizem as avaliações
Very quick, informative and courteous communication. I’m totally impressed with the speed of delivery- less than 48 hours! I ordered the cantilever parasol and extra weighted base. The quality of the... Ver mais
A empresa respondeu
Strongly suggest you have nothing to do with this seller. Took 4 weeks to deliver order despite taking funds on day of order. Delivered goods were incomplete. Missing parts were never supplied.
A empresa respondeu
Awful. Ordered a parasol many weeks ago and have been fobbed off with delivery issues promising one dat, then another, then another. Have now cancelled and they are only refunding part of my payment.... Ver mais
A empresa respondeu
Informações de contato
N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, Reino Unido
- support@patioslife.uk
- patioslife.uk
3,0
Bom
73 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not buy from the company… ordered a…
Do not buy from the company… ordered a shed as it stated 3- 5 days delivery from a uk warehouse…. Turns out this is a total lie … the company is in fact in china and have been waiting 4 weeks now with no idea of when it will be delivered or at all !!
I have now contacted my bank to try and get my money back … very frustrating and feel like I have been duped !
2 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Lorna,
We’re truly sorry to hear about your experience and apologise for the frustration and disappointment caused.
We understand how concerning it must be to wait for your order without a clear update. We take your concerns seriously and would like to look into your case properly and assist you with resolving the issue.
However, with the information available from this review, we are currently unable to locate your order details. Could you please kindly provide your order number or the email address used when placing the order?
Once we receive your details, we will create a dedicated case for your enquiry and arrange for our customer support team to review your situation and get in touch with you as soon as possible.
Thank you for giving us the opportunity to look into this matter. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
We ordered a large turquoise cantilever…
We ordered a large turquoise cantilever parasol, and although we received an email to say it might be delayed, it came on time and we're very happy with our product. We had email liaison with Patioslife regarding the delay and they did offer a different colour, however the one we ordered came, it's a lovely teal rather than a bright turquoise, which is preferable and all told, we're very happy with our purchase.
1 de junho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Louise,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that you’re happy with your large cantilever parasol and that it arrived on time despite the initial delivery concerns. We truly appreciate your patience and understanding while waiting for your order.
It’s wonderful to know that the colour you received turned out to be even more suited to your preference. We’re glad that the final result exceeded your expectations and that you’re enjoying your new outdoor shade solution.
Thank you again for choosing Patioslife and for sharing such thoughtful feedback. Your support means a lot to our team.
Warm regards,
The Patioslife Team
Final update to my previous two reviews!
After countless emails, repeated follow-ups, and multiple reviews just to get someone's attention, I have finally received confirmation that my order was cancelled, and the refund is now back in my bank account. It should never have taken this much time and effort to resolve what should have been a simple issue.
This has been one of the most frustrating online shopping experiences I've ever had. Communication was extremely poor, and I constantly had to chase for updates. Most of the emails and public replies felt like generic AI-generated or copy-and-paste responses, repeating the same information without actually addressing my concerns.
Another red flag for me was that the only contact number listed is a UK mobile number, which did little to inspire confidence when trying to resolve the issue.
From my experience, the company also appeared to be acting as an intermediary/DROP SHIP rather than holding stock directly, which may explain the delays and lack of clear information. Whatever the business model, customers deserve honest communication and proper customer service.
Although I eventually received my refund, I would never buy from this company again. Based on my experience, I would strongly advise others to think very carefully before placing an order. The amount of time, stress, and persistence it took to get my money back was simply unacceptable.
26 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Plasmic HealthSciences,
Thank you for taking the time to share this detailed feedback.
First, we’re sorry that resolving this matter took so much time and effort on your side. Looking back, you should not have needed to send multiple emails or leave several reviews just to receive an update. We understand how frustrating that must have been.
We also appreciate your honest comments about our communication. Clear and personal support is extremely important to us, and we recognise that some of our previous responses did not make you feel properly heard or that your specific concerns were being addressed.
While we are pleased that your case has now been resolved, we understand that the overall experience fell far short of what you expected. We are taking your feedback seriously and using it to improve how we handle customer enquiries and communication.
Thank you again for sharing your experience. We appreciate the opportunity to learn from this and improve.
Warm regards,
The Patioslife Team
Deck Parasol
The Parasol works great on the deck area I have constructed
25 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear R M Somerville,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that your parasol works so well for the deck area you’ve created. It’s great to know that it has become a practical and enjoyable addition to your outdoor space.
We truly appreciate your support and are glad the product has met your expectations.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor area.
Warm regards,
The Patioslife Team
I love my parasol
I love my parasol, excellent quality and easy to use.
26 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Louise,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you love your parasol and that you’re happy with the quality and ease of use. It’s great to know that the product has met your expectations and is making your outdoor experience more enjoyable.
We truly appreciate your support and kind words. Thank you for choosing Patioslife, and we hope you continue enjoying your parasol in your outdoor space.
Warm regards,
The Patioslife Team
Did not get the umbrella that we…
Did not get the umbrella that we originally ordered as not in stock, so why advertise it if it not available.
We got an alternative which was supposed to be better than the one we ordered, but I am not so sure.
It is also missing a bolt that attaches the canopy to the cantilever arm which make the canopy very unstable
However I will give a 5 star for the excellent after sales support dealing with the issues with the canopy
26 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Clive,
Thank you for taking the time to share your honest feedback with us.
We’re really pleased to hear that our after-sales support team was able to assist you and that you had a positive experience with the support provided. Your recognition means a lot to our team.
We also appreciate you sharing your concerns regarding the original umbrella availability and the missing bolt. Feedback like this is very valuable, and we will continue reviewing our processes to improve product availability information and ensure our customers receive everything they need.
Thank you again for your understanding and support. We’re glad we were able to assist and hope you continue enjoying your umbrella.
Warm regards,
The Patioslife Team
Like others I placed an order last…
Like others I placed an order last Sunday UKP124204 , expecting 3 to 5 days delivery, I have email twice requesting a delivery date - nothing and have tried ringing (it's a mobile number buried in the website) the phone won't connect - so alarm bells are ringing, is this a legitimate company? I just want to know am I going to receive my order? or can I get a refund?
24 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear David,
We’re truly sorry for the delayed response and understand why you feel concerned about your order.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse, and we sincerely apologise for the inconvenience and uncertainty this has caused.
Please be assured that we are a legitimate company and we take every customer order seriously. We understand your concerns and will arrange for a professional member of our support team to review your order and contact you as soon as possible to provide an update and address your questions.
Thank you for your patience and for giving us the opportunity to assist you. We sincerely apologise again for the experience you have had.
Warm regards,
The Patioslife Team
Does someone manage to talk to somebody…
Does someone manage to talk to somebody from this useless company? I ordered a pergola and I would like to cancel it but nobody answered my emails. Any number where I can call???
Update: Order #UKP123711
07918123203 . A call would be better to discuss.
19 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Teo,
We’re truly sorry to hear about your concerns and apologise for the frustration caused.
We would like to look into your case and assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will be able to review your case and arrange for our team to get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Placed an order on Monday
Placed an order on Monday, once placed was told there would be a delay in delivery, this should have been mentioned before placing an order saying delivery within 3 to 5 days. I have contacted the company twice via email, the only option, and still awaiting a response. Very poor customer service. My order no UKP124347.
20 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Julie,
We’re truly sorry for the delayed response and for the frustration this has caused.
Thank you for providing your order number. We have received your details and will review your case as soon as possible. Our team will get in touch with you shortly to address your concerns and provide further assistance.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we look into this matter.
Warm regards,
The Patioslife Team
This company appeared in all google…
This company appeared in all google searches. The telephone number does not work. They don't tell you an item is out of stock. The communication is the worst. I've been trying to get a refund without any luck. I'm thankful I used a credit card.
I would avoid this company at all costs.
The only response you get is from this page. I think they are using a bot to look like they care. I've provided all of this and you still get zero reply. USE AT PERIL
2 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Justin,
We’re truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse for providing a less than satisfactory experience, and we sincerely apologise.
We would like to look into your case properly and have our team assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will arrange for a dedicated member of our support team to review your case and get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
What a scam website/company AVOID /…
What a scam website/company AVOID / AVOID / AVOID/ AVOID. I which I read this comments before. I've purchase on the 17th July a pergola for £1259.10 order number UK124039 after taken a 10% World cup discount (Scam), received an email strait away (AI generated) saying due to surge on demand, the item will be delay. Ive then tried to contact them by phone, and the phone is allways engached, Ive then email them back just to check when I will expect my order and as yet not reply. I wont to cancel my order and guess what, no option id available. I WANT MY MONEY BACK NOW. I will use all media platform and will shame them so everyone can sray away from this scam bags. luckly I've used my credid card
17 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Alvaro,
We’re truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Thank you for providing your order number. We have reviewed your case and would like to assist you as quickly as possible. To make sure we can locate all relevant information and provide you with the best possible support, could you please kindly confirm the email address you used when contacting us?
We completely understand your concerns regarding the delay and the lack of updates. We will arrange for a professional member of our customer support team to review your order and get in touch with you as soon as possible to address your questions and concerns.
Thank you for your patience and for giving us the opportunity to look into this matter. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Items in stock when ordered but now delayed?
Placed an order for items supposedly in stock and shipped in 3-5 days then once order submitted I got a message saying due to demand there would be delays. I have sent an email asking when I can expect the order (as it is required while we still have a summer!) but no response. Would appreciate some communication please!! Order UKP123503
12 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear SS,
We’re truly sorry to hear about your concerns and understand your frustration regarding the delay and lack of updates.
We sincerely apologise that you have not received the communication you were expecting. Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we understand this is not the level of service we aim to provide, and we are continuously improving our internal processes and strengthening our customer support team to better assist every customer.
We have noted your order details and will arrange for a dedicated member of our support team to review your order status and follow up with you as soon as possible with an update.
Thank you for your patience and for giving us the opportunity to address your concerns.
Warm regards,
The Patioslife Team
Loving our sun lounges and the huge…
Loving our sun lounges and the huge cantilever umbrella is fit for purpose. Easy up and easy down. A great way to assist celebrating our Aussie New Year around the pool.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Macca,
Thank you so much for sharing your wonderful feedback with us.
We’re delighted to hear that you’re loving your sun lounges and that your cantilever umbrella has been a great addition to your pool area. It’s fantastic to know that the easy setup and functionality have made it the perfect fit for your outdoor space and celebrations.
We truly appreciate your support and would love to keep your experience on record. If you’re happy to share your order number with us through Trustpilot’s information request, our team would be grateful to have the details and ensure we can continue to provide the best possible support.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor space.
Warm regards,
The Patioslife Team
Avoid avoid avoid
Cheeky cheeky company ordered a shed in may noticed within 2 days was going to be problems so asked for a full refund all I got was emails back saying sorry for delay please allow us to complete order went straight to my bank who refunded,I kept a record of all emails they sent saying shed was held up til end of July they had the cheek to put up false delivery records and sent pictures of a completely different shed in someone else's back garden not even the shed I ordered and tried to pass it off as the shed I had ordered that they had delivered just to get out of the chargeback from my bank cheeky cheeky company avoid and don't give them your money as you will not get what you asked for check the other patioslife profile has nothing but complaints of not getting items and taking ages with refunds
18 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Paul,
We’re very sorry to hear about your concerns and understand how frustrating this experience must have been for you.
We take your feedback seriously and would like the opportunity to review what happened with your order. We are sorry that you felt disappointed with the communication and the resolution process.
Due to a recent significant increase in orders and customer enquiries, our response times have been slower than usual. However, we understand that this does not remove the importance of keeping customers informed and providing timely assistance.
We would like to look into your case further and ensure your concerns are properly reviewed. Could you please kindly share your order number or the email address used when placing the order through Trustpilot’s information request? This will allow our team to locate your details and investigate the matter more efficiently.
Thank you for giving us the opportunity to review your experience.
Warm regards,
The Patioslife Team
STILL NO RESPONSE
STILL NO RESPONSE. I replied via Trustpilot with the information patioslife requested. I still haven't had a response or confirmation. I want to cancel the order but no option to do so on the confirmation email. Tried to call the contact number but it goes dead. THINK BEFORE YOU ORDER ANYTHING FROM THEM THEIR PROMISE OF QUICK DELIVERY IS FALSE
16 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Customer,
We’re very sorry to hear about your concerns and apologise for the delay in getting back to you.
We completely understand your frustration and would like to review your case as soon as possible. However, due to a technical issue with the information request system, we are currently unable to receive the details you submitted through Trustpilot.
Could you please kindly provide your order number directly in your reply here? Once we receive your order details, our team will be able to locate your order and review your enquiry as a priority.
Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
The Patioslife Team
AVOID THIS SCAM WEBSITE
Like others have fallen victim to this scam website. Had the confirmation email that i should write to them if i needed my order soon (an £800 pergola) so I did. Received an email 2 days later surprisingly telling me the item was out of stock but I could have a much cheaper alternative if i wanted and they'd refund the difference (sure they will). Fortunately purchased through Klarna so will get my money back but AVOID AT ALL COSTS
Edit: order number is #UKP123770.
Patioslife - I don’t want your cheap alternative or a 3% refund to wait several weeks or maybe forever. Stop emailing and cancel my order.
Edit: further update - like other reviewers, I have had several offers of discounts, alternative products etc and have been very clear that I wish to cancel the order, and despite this the order is still open. I'm not sure what the game is here, I will get my money back through Klarna (eventually given how less than helpful Klarna actually is with scams.)
EDIT: The painfully slow back and forth on email has now reached its inevitable conclusion with a phishing request asking for my bank account details because apparently they cannot refund by Klarna - what absolute nonsense. Report to police.
15 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear James,
We’re sorry to hear about your concerns regarding your pergola order.
We understand your frustration, especially when you were expecting the item to be available and were later informed of a stock issue. We would like to look into your case and review what happened to ensure your concerns are properly addressed.
However, we are currently unable to locate your order from the review details alone. Could you please kindly provide your order number or the email address used when placing the order through Trustpilot’s information request?
Once we receive your details, our team will review your order information and get back to you with an update as soon as possible.
Thank you for giving us the opportunity to look into this.
Warm regards,
The Patioslife Team
I am so happy with my purchase the umbrella is perfect.
I am so happy with my purchase the quality is excellent & it was just what I needed to give our pool area some shade, the level of customer service received was great they kept me updated regarding delivery & responded to my questions very quickly. I would recommend patio life.
16 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Customer,
Thank you so much for sharing your wonderful feedback.
We’re delighted to hear that you’re so happy with your umbrella and that it has been the perfect addition to your pool area. It’s great to know that the quality, shade coverage, and overall experience have met your expectations.
We also really appreciate your kind words about our customer service team. Keeping our customers informed and providing helpful support throughout the process is very important to us.
Thank you for recommending Patioslife, and we hope you enjoy your outdoor space for many seasons to come.
Warm regards,
The Patioslife Team
Quality gear, just a few hiccups on the way.
After a few problems with stock availability and communication issues but all came good in the end with alternatives being offered.
Now we have received the parasol and base the quality of the product is very good and have no complaints.
I’m sure if we’d ordered in autumn or early spring, rather than the hight of the longest uk summer in recent history we would have received the order without a hiccup. Order placed 7th July. Parasol arrived 30th July, base 5th August.
16 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Andrew,
We’re sorry to hear that you have been feeling disappointed and concerned about your order.
We completely understand that you would like an update, and we would be happy to look into this for you. We have checked our email records, but we currently cannot find any messages matching your details.
Could you please kindly double-check the email address you contacted us from, or provide your order number through Trustpilot’s information request? This will help us locate your case and ensure our team can review it as quickly as possible.
We apologise for any inconvenience and look forward to assisting you.
Warm regards,
The Patioslife Team
I placed a significant order with…
I placed a significant order with Patiolife.uk, which has been paid for in full. Since then I have received no further communication from the company, despite multiple attempts to follow up by both email and telephone. Calls go unanswered and emails receive no response.
This is a completely unacceptable standard of service. I have paid for goods that have not been delivered, and the company has made no effort to explain the delay, provide a revised timeline, or offer a refund. Based on my experience, I believe this pattern of behaviour warrants investigation by the relevant authorities, including Trading Standards, the Advertising Standards Authority and Citizens Advice consumer service, to determine whether other customers have been affected in the same way.
I would urge anyone considering placing an order with this company to proceed with extreme caution.
9 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Brian,
We’re very sorry to read this and understand why you feel frustrated.
After making a significant payment and waiting for your order, you should have received regular communication and a clear update from us. We sincerely apologise that your attempts to contact us by email and phone have not received the response you expected.
Due to a recent significant increase in orders and customer enquiries, our response times have been slower than usual. However, this does not excuse the lack of communication, and we understand the concern this has caused.
We take your order and your concerns seriously. We will arrange for a dedicated support specialist to review your case, including the order status and previous communications, and contact you directly with a clear update.
We’re sorry again for the frustration caused and appreciate the opportunity to look into this properly.
Warm regards,
The Patioslife Team
Extremely Poor Service
#UKP122808 I Ordered and paid but was mislead on delivery times, very poor communication, do not answer emails and no contact telephone, would not recommend ordering from this company
1 de julho de 2026
Avaliação não solicitada
Resposta da UK-Patioslife
Dear Claire,
We’re very sorry to read this and understand why you feel disappointed.
You placed your order expecting clearer delivery information, and we’re sorry that the updates you received did not match what you had expected at the time of purchase. We also apologise that your emails were not answered quickly enough. That should not have left you feeling ignored or unsure about your order.
We have noted your order details and will review the communication history carefully. Our team will contact you directly with a clear update and the next steps as soon as possible.
Warm regards,
The Patioslife Team
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