Bought a pair of shoes from an outlet in York which then came unstitched. They couldn’t repair at cobblers (paid for by Paul Smith), so sent a returns form to return shoes (for a refund) but qr code... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had to interact with Customer Support over Collector Stamps that were missing from my account. Their response was prompt and positive.Stamps were credited to my account in less than 24hours. I al... Ver mais
Waiting nearly two weeks for refund despite good being confirmed we as returnee to warehouse . They claim they have backlog and put onus on me to provide more details . No response to three emails . S... Ver mais
I had an issue with an order and Josh was simply amazing at sorting it out for me to a very tight deadline. I’d say it’s up there with the best customer service I’ve had from any organisation and he w... Ver mais
Detalhes da empresa
- Loja de Roupas
- Serviço de Comércio Eletrônico
- Loja de Acessórios de Moda
- Design de Moda
- Loja de smokings
Escrito pela empresa
Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.
Informações de contato
Poplars, NG7 2PW, Nottingham, Reino Unido
- +44 (0)115 968 5821
- customerservices@paulsmith.com
- paulsmith.com
4,5
Excelente
488 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Paul Smith - know how to engage with customers !
Shopped at the York Store at the Designer Outlet yesterday. I had a great experience with Amy Farr at Paul Smith. She was really helpful, went above and beyond to help me find the item I was seeking to purchase, and made the whole purchase really easy.
Very Professional and nothing was too much trouble, and she made sure I left happy with what I bought. Thanks, Amy excellent customer service.
28 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Sooty!
I'm delighted to hear that you had such a positive experience in our store! We look forward to seeing you again on your next visit!
I will pass on your kind words to Amy. If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Nice products, bad website and service
Nice designs, bad service. The website is clunky and doesn't work properly on phones. Impossible to get to checkout, at least on Chrome on Android. Products were suddenly unavailable and refunds slow to process. And their solution? Rather than ask me what to do automatically refund part of the order and send the rest. Even though I will now have to order and pay again for shipping for an alternative, and the order without half of it is useless.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning Sarah,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I haven't been able to find any correspondence with our team initially, so I have requested some further information to get in contact with you. Once I find your correspondence, I will ensure that everything has been done to try to find a resolution to this issue.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
I made a complaint about a product…
I made a complaint about a product which was dealt with very quickly and very professionally by Jemma, who was amazing throughout the whole process. Excellent customer service and a great outcome.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Paul!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Daniel from online customer service was…
Daniel from online customer service was awesome! He helped me with a tricky exchange and even set me straight on the sizes..
Very happy customer
⭐️⭐️⭐️⭐️⭐️
17 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Gary!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your exchange and that Daniel was a great help in making this happen. We hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Fantastic service makes a difference.
Fantastic service by Daniel in an age where customer service is non existence.
These are the little reasons we pay that little bit more for quality items and a wonderful customer service.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Simon!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Daniel was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
I had a great experience at the store…Paul smith Copenhagen airport
I had a great experience at the store in Copenhagen airport, i had a issue with my belt that i had for a few years, since i did not have any prof of buying it there(which i did), they still offered excellent customers service on a sunday evening. I hoped to get help, went out there happy about some brands still believe that giving extraordinary service, keeps customers coming back, and more important actually tells other to due so
14 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Ebbe!
It’s great to hear you’ve had such a positive experience with your recent visit to our store! We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Try Before You Buy
Try before you buy is a great idea and is easy to use. Great product also as always
5 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, James!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience shopping with us. We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Joshua rocks 🤘🏻
I had to exchange a shirt. Joshua at customer service was extremely helpful, personable and patient during the process. Thanks!
9 de setembro de 2025
Resposta da Paul Smith
Good afternoon, Ian!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Joshua was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
T-shirt was a 3xl but still not big…
T-shirt was a 3xl but still not big enough in length. More like an XL or 2 x XL. It rode up and showed my big belly so will probably have to either sell it or donate to charity as i missed the tight 7 day deadline to return as so busy in and out of work
12 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good afternoon, Simon
Thank you for taking the time to share your feedback with us.
I am sorry to hear that you are having issues with the sizing of your t-shirt. If you could please reach out to us at customerservices@paulsmith.com then our Customer Experience team will look into what we can do to help.
Kindest regards,
Paul Smith Customer Experience
Excellent service for beautiful fashion
Satisfied customer! I love the designer, but a wallet I bought started coming apart too soon in its life. Great customer service response The representative communicated quickly, clearly, and amiably, and they collaborated with my local shop, and a replacement is in the mail.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Heather!
Thank you for taking the time to share your feedback with us.
I'm sorry to hear that there was an issue with your wallet, although I'm delighted to hear that we were able to help resolve this quickly for you. I very much hope that the replacement serves you well!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Great customer support from Jemma
I had an issue with a Paul Smith hoodie I bought over the summer. I raised the issue with the Paul Smith customer service department & liaised with a member of the team called Jemma.
Jemma responded to my email quickly, was extremely polite & friendly & resolved the issue with a minimum of fuss.
I thought Jemma was a great ambassador for Paul Smith.
I really like Paul / Paul Smith clothes & I hope to buy lots of his garments in the years ahead.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Ian!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Loyal 40 year customer lost forever
I have been a loyal customer of this brand for nearly 40 years spending what must be thousands of pounds in that time but the treatment I have received after the recent purchase of an incredibly expensive suitcase which failed after just one flight, despite a 'lifetime guarantee' means I not only have to write this review but I can no longer consider purchasing from the brand.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Dear Peter,
Thank you for taking the time to reach out to us.
I have reviewed your correspondence with our team and have familiarised myself with your issue. I can see that the damage sustained to your case is not the result of a manufacturing fault but rather the way it has been handled on your recent flight. As such, the suitcase has not failed inasmuch as it has been damaged by mishandling. This has been verified by our own production team as well as that of RAWROW, the manufacturer.
We would like to emphasise that this should not have happened, but as it is not due to a manufacturing fault, we cannot accept a return in this instance. We very much appreciate that this is disappointing and as such, have advised you to reach out to the airline you flew with, citing the Montreal Convention, which addresses such issues.
We always do our utmost to help our customers, especially ones as loyal as yourself, and it would be such a shame for you to turn your back on us over this issue. I can see that my colleague has urged you to reach out to the airline as soon as possible, as delaying this may make a claim more difficult. I very much hope that you are successful in this claim.
Kindest regards,
Paul Smith Customer Experience
Jemma was very quick to respond and…
Jemma was very quick to respond and very understanding of my feedback as well as took into consideration I am a loyal customer who loves Paul Smith and have done for many years. I really appreciated the human interaction and professionalism, Jemma is awesome!
7 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Martin!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Quality clothing and accessories
Nothing is too much trouble Returning an item is very easy
25 de agosto de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s a shame to hear that you had to make a return, but I am pleased to hear that you found the process easy to deal with!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Top quality
Top quality customer service to go with a top quality brand. Absolutely nothing negative to say.
3 de setembro de 2025
Resposta da Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
What lovely, kind words! I'm delighted to hear that we were able to help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Exceptional service
Exceptional service , speed and efficiency was first class and try before you buy a great concept as sizes differ on some brands
2 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Lee!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
When I entered your Mayfair store from…
When I entered your Mayfair store from the door at the corner there was 1 male employee inside the space. He didn’t look up from his phone and didn’t say hello and of course did not ask what I wanted. Further on I found a very nice young lady who helped me to find the right sweater.
When I left the shop through the same door the guy was still occupied with his phone. No good buy, no thank you for visiting- nothing. Very disgusting.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Uli,
Thank you for taking the time to reach out to us.
I’m sorry to hear that your recent experience in our store wasn't the most positive. I have passed on your feedback to the manager of our Mayfair store to investigate this. We always want to make sure that our customers feel welcomed and attended to as soon as possible.
I am pleased to hear that you then received good service from another member of staff who was able to help you find what you were looking for. I very much hope that any future store visits are much more in keeping with this.
If there is ever anything that we can do to be of assistance in the future, please don’t hesitate to reach out to our Customer Experience team, and we will be happy to help.
Kindest regards,
Paul Smith Customer Experience
Fantastic customer service
Just a great company to deal with it’s so refreshing to be able to deal with a member of staff who is helpful and real!
3 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Derek!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with our team.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
I’ve been shopping at this store for…
I’ve been shopping at this store for over 40 years (since my teenage days) so coming back into the store as an overseas visitor all the excitement and nostalgia came flooding back to me. To be greeted by Roger’s warm, courteous service was a blessing. I walked into the Covent Garden store for a browse and walked out with 6 beautiful items and was so happy with my purchases. To Roger, thank you for your great customer service and style advice and laughs. You are really good at what you do. And to Callum, thank you for being Roger’s side kick.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Kee!
I'm delighted to hear that you are such a longtime fan of the brand and that we can still bring you the same joy as when you first shopped with us! We look forward to seeing you again on your next visit!
I will pass on your kind words to Roger and Callum. If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Ordered a bag fo my wife as a present
Ordered a bag fo my wife as a present, unfortunately the strap was too short for her liking.
Due to being late relative to the return period a normal refund was possible, however a voucher was given upon return even though they were not obliged to it.
Great service the whole way through.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, John!
Thank you for taking the time to share your feedback with us.
I'm sorry to hear that the bag wasn't to your wife's liking. That being said, it’s great to hear that we were able to make the follow-up experience a positive one!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.