Bought a pair of shoes from an outlet in York which then came unstitched. They couldn’t repair at cobblers (paid for by Paul Smith), so sent a returns form to return shoes (for a refund) but qr code... Ver mais
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Veja o que dizem as avaliações
I had to interact with Customer Support over Collector Stamps that were missing from my account. Their response was prompt and positive.Stamps were credited to my account in less than 24hours. I al... Ver mais
Waiting nearly two weeks for refund despite good being confirmed we as returnee to warehouse . They claim they have backlog and put onus on me to provide more details . No response to three emails . S... Ver mais
I had an issue with an order and Josh was simply amazing at sorting it out for me to a very tight deadline. I’d say it’s up there with the best customer service I’ve had from any organisation and he w... Ver mais
Detalhes da empresa
- Loja de Roupas
- Serviço de Comércio Eletrônico
- Loja de Acessórios de Moda
- Design de Moda
- Loja de smokings
Escrito pela empresa
Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.
Informações de contato
Poplars, NG7 2PW, Nottingham, Reino Unido
- +44 (0)115 968 5821
- customerservices@paulsmith.com
- paulsmith.com
4,5
Excelente
488 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Joshua the Digital Client Executive…
Joshua the Digital Client Executive provided me some outstanding service, I was very impressed.
I bought a wallet last year and the edging and part of the monogram had started to wear off and wasn't sure if it could be repaired. Joshua arranged postage straight away and then went above and beyond in my opinion to get the repair complete. Really can't thank him enough and the people who worked on it as they all done an amazing job🙌
26 de novembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Callum!
Thank you for taking the time to share your feedback with us.
I'm delighted to hear that Joshua was able to help restore the monogram on your wallet! I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Such an amazing service provided by…
Such an amazing service provided by Jemma
Thank you so much
24 de novembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Karen!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to offer a good experience. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Resposta da Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your team, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Excellent customer service
15 de agosto de 2025
Resposta da Paul Smith
Good morning, Shu Shu!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your team, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Still a great company to deal with
Still a great company to deal with. Good that you can select your preference of courier. Previously commented that I like the fit of the now chinese supplied T shirts, however quality is not there with them. Very thin and can see through the material If Its held up to light, also had a previous Issue with stitching Imperfections that was resolved
16 de novembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Ian!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent orders and I am glad to hear that previous issues you have had have been resolved!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Daniel was absolutely fantastic.
Daniel was absolutely fantastic.
Helped me with a damaged bag that I have had for maybe 18 months.
He is replacing it for me.
I was so surprised that this was offered after such a long time.
Was a very touching gesture.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Patrick!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Daniel was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Good old fashioned customer service
Jemma in Customer Experience was outstanding in arranging a replacement part for my treasured purse. Jemma gave me regular updates so I knew what was happening at all times.
After having unsuccessfully sought a repair locally I was resigned to the fact that I would no longer be able to use my purse. A last ditch attempt was an email to Paul Smith. I was very surprised and over the moon when they said they could repair it for me.
Top marks for customer service and looking after loyal customers Jemma and Paul Smith.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Karen!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Terribly Quality on fabric.
I purchased a Paul Smith shirt at a retailer and paid $225 in the early spring and finally wore it this fall and after the second and third wear the fabric around the button holes started to come apart and made it impossible to button. Random frays happening and button threading coming apart. I emailed company with my issue with proof of purchase and photos and they told me to contact the retailer. I figured they would stand behind their products.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good afternoon Kevin,
Thank you for taking the time to reach out to us.
I am sorry to hear that you have had issues with your shirt. I can see that my colleague has indeed suggested to reach out to the original retailer. However, this is purely because they are best placed to offer a financial resolution.
That being said, if they are unwilling or unable to offer a resolution, please do reach back out to us, and we will be more than happy to offer a resolution.
Kindest regards,
Paul Smith Customer Experience
Great brand and service!
Great brand and service both online and in store. The people make shopping what it should be.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Samantha!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders and our stores, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Fantastic customer service!
Fantastic customer service!
I wanted a replacement for a top I bought last year, that I had recently lost. I couldn't find one for sale anywhere on the Internet. On the off chance, I asked whether Paul Smith had one lying around.
Jemma responded; she not only found one for me, in the right size, but let me have it at the sale price I had originally paid for it.
All her messages were lovely I and couldn't for more in terms of customer services.
Thanks Jemma!
21 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Nick!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Amazing customer service
Amazing customer service. Joshua went out of his way to find a solution to my unusual request and took the time and effort to find an item that had been out of stock for more than 15 years because of an emotional connection I had to it. He really tried everything possible to make it happen, and it happened.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Raja!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Joshua was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
I love Paul Smith clothing but the jumpers are not worth it.
I love Paul Smith clothing. But washing the jumpers is a nightmare. The labels says 30degrees. I washed at 20. And again - massive shrinkage in the arms. I’ve had to resort to fabric conditioner baths to try and stretch the arms back out. This is the 4th jumper that has done the same thing. sooooo frustrating! Why bother with the initial layout? Dry clean is maybe the only solution. But an expensive one! I’m not happy. Buyer beware!
18 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning Thomas,
Thank you for taking the time to reach out to us.
I’m very sorry to hear that you have experienced issues with your jumpers. I haven't been able to find any correspondence with our team initially, so I have requested some further information to get in contact with you. Once I find your correspondence, I will ensure that everything has been done to try to find a resolution to this issue.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
I never had any problem with this…
I never had any problem with this service.
Very straight forward.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Samantha!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Good to check fit etc before sending…
Good to check fit etc before sending any money with the try before you buy option
15 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Mr Morgan!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Prix surfait pour un débardeur fabriqué…
Prix surfait pour un débardeur fabriqué en Chine dans un mélange laine-cashmere (le double du prix par rapport à des marques de bonne qualité). On pourrait aussi s'attendre à ce que l'expédition soit soignée. Eh bien non : article en laine plutôt fragile expédié dans une... enveloppe même pas rigide. Manque de sérieux et de respect du client. Je ne renouvelerai pas l'expérience...
10 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Dear Isabelle,
Thank you for taking the time to reach out to us.
I am sorry to hear that you were unhappy with the way your delivery was packed. We have recently moved to using more sustainable packaging in certain instances and feedback on this new process is very much appreciated.
We do very much hope that this does not deter you from shopping with us again in the future. If you do have any further concerns, then please don't hesitate to reach out to our team.
Kindest regards,
Paul Smith Customer Experience
Awesome service matching the awesome…
Awesome service matching the awesome quality
7 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Steve!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Excellent customer service
Excellent customer service. Issue I had was quickly resolved. This is one of the best customer services I have ever had, really had the customers interest at heart. Special thanks to Joshua for all your help. 5 Star Customer Service
2 de outubro de 2025
Resposta da Paul Smith
Good morning, Nichola!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Joshua was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Pakke ikke modtaget 7 dage efter…
Pakke ikke modtaget 7 dage efter bestilling... venter stadig. Kundeservice = AI svar, hjælper intet.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I haven't been able to find any correspondence with our team at this time. Could you kindly email us at customerservices@paulsmith.com so that we can look into your issue and do our best to resolve it for you.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
Above and beyond customer service from a great company
Daniel in customer service went above and beyond to help with my request. He helped me find the contact information for a store I purchased an item at, and even helped me track down the item in the warehouse to purchase again. I am so grateful I could order the item I was looking for, even though it was no longer in stores! Daniel stayed on top of my request and made it happen, and I appreciate that very much.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good morning, Lorianne!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Daniel was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Just had a great experience with…
Just had a great experience with Harpers via Paul Smith “Try before you buy” scheme. I wish all retailers offered this service 👏👍
17 de setembro de 2025
Avaliação não solicitada
Resposta da Paul Smith
Good afternoon!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience shopping with us. We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
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