I emailed after I met a small problem trying to login to access my check. The person responsible, Lisa, replied and told me exactly what to do to avoid the issue.
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Veja o que dizem as avaliações
Fantastic support from Louise. The response was incredibly quick, and my query was resolved without delay. Professional, knowledgeable, and reliable support every time. Thank you!
Overall, a great experience! Whenever I’ve had any questions or issues, a quick email has always been enough to get everything sorted quickly and easily. A big thank you to James, who helped me thi... Ver mais
A empresa respondeu
I wanted to share my deepest appreciation for the incredible support I received today from Isobel. I faced real difficulty uploading my documents, but with her expert guidance and thoughtful advice, s... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Personnel Checks
Escrito pela empresa
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Escrito pela empresa
Informações de contato
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Reino Unido
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,7
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DBS application
I used this company before for my dbs application and like than and now everything was smooth, professionally and quick process. Will recommend for everyone to use it.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Catalin,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Excellent communication, professional
Excellent communication from operations department who persistently worked at my account problem until rectified, keeping me updated all the time
26 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
HI Teddy & Valerie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Excellent service
Excellent and quick service I am very satisfied
26 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Chaudhary,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
I was not expecting that much fast…
I was not expecting that much fast service it is more than reliable and fast. Thanks
26 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Resposta da Personnel Checks
Hi Tehseen,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Very smooth and professional services
Very smooth and professional services
12 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Safee,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Great and fast service less then a week
Great and fast service less then a week
19 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Shadi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
It’s fantastic to know my Enhanced DBS…
It’s fantastic to know my Enhanced DBS certification was issued and uploaded in less than 3days
26 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Olanrian,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Had a very stressful problem not being…
Had a very stressful problem not being able to login to our account ...Louise came to the rescue, extremely calm and professional, sorted the issue out very quickly and explained the problem. Highly recommended company the staff are always friendly and helpful and fast with any issues you may have, thank you Louise all your help was greatly appreciated.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Tracy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Jordan was super efficient
Jordan was super efficient, quick, friendly and helpful! She resolved my situation very quickly!
26 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Katie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Post office Verification
Parts of the process I did not find user friendly
25 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi,
Thank you for leaving us a 4 star review. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. You can share any feedback with the team via the email below.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Kind regards
Lisa
Taxiplus took £75.00 from me in start…
Taxiplus took £75.00 from me in start of DBS application.photo tech didn’t work at the end and my my application is refereed to Post office with wrong information and My DBS application is still hanging and my £75 gone.I am out of job.
Adil Yasin
M224QL
19 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Adil,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations.
I have asked for a member of our support team to reach out to provide assistance. They will contact you at some point today.
Regards
Lisa
Great customer service.
Great customer service by Isobel. Prompt and swift resolution to my issue by liaising with the technical team. Thank you. ☺️
24 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Rosa,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Very efficient and excellent advice…
Very efficient and excellent advice given by Jordan. Highly recommend their services.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Sally,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Highly recommend
I was provided with all the help I needed to set my employees up to be DBS checked online. The process is both simple to manage and simple for employees to use.
My query on Friday was answered quickly and efficiently by Jordan Clegg
21 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Liane,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Super quick reply
Really clear process for submitting email queries.
Louise (Customer Support Team Leader) replied within minutes and my query was fully resolved.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Melanie
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Everything went well
Everything went well, however the knowledge test is different to the one I studied. I think I studied the old test instead of the new one. I don't have the new one to study, however I will try .
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Fatouma,
Thank you for taking the time to leave a review.
Please note that knowledge tests are managed by your local council. If you get in touch with the council you work with, they will be happy to provide information about the test and any preparation resources that may be available.
Regards,
Lisa
Jordan was prompt and comprehensive in…
Jordan was prompt and comprehensive in his answer, clear and quick resolution. Excellent service
21 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Dan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
It’s very professional
It’s very professional. Every stage was very professional.
Thank you
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi A. Khan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Personnel Checks provide a great service
I have worked with Personnel Checks for over a year now and I have always found them to be efficient and very responsive. The processes are clear and the staff are quick to respond. I raised a query today concerning an outstanding DBS check and Jordan quickly replied with an update on the situation.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Kelly,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
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