I emailed after I met a small problem trying to login to access my check. The person responsible, Lisa, replied and told me exactly what to do to avoid the issue.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Fantastic support from Louise. The response was incredibly quick, and my query was resolved without delay. Professional, knowledgeable, and reliable support every time. Thank you!
A empresa respondeu
Overall, a great experience! Whenever I’ve had any questions or issues, a quick email has always been enough to get everything sorted quickly and easily. A big thank you to James, who helped me thi... Ver mais
A empresa respondeu
I wanted to share my deepest appreciation for the incredible support I received today from Isobel. I faced real difficulty uploading my documents, but with her expert guidance and thoughtful advice, s... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Personnel Checks
Escrito pela empresa
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
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Personnel Checks
Escrito pela empresa
Informações de contato
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Reino Unido
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,7
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Personnel Checks provide a great service
I have worked with Personnel Checks for over a year now and I have always found them to be efficient and very responsive. The processes are clear and the staff are quick to respond. I raised a query today concerning an outstanding DBS check and Jordan quickly replied with an update on the situation.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Kelly,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Well done
I have used and worked with Personnel Checks the last 4 years. They are polite and supportive with issues. Short time frame for sorting out any problems.
I get regular updates. Latest from Gemma.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Miriam,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Resposta da Personnel Checks
Hi Denise,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Jordan was very helpful and answered my…
Jordan was very helpful and answered my questions very quickly and gave me the information that i needed.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Maria,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Great service and Jordan has been…
Great service and Jordan has been fantastic at solving my problems!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Claire,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
The lady was really helpful quick.
Lisa was really helpful quick.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Mohammad,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Great platfrom
Easy to use platform, super responsive service.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Oxana,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Jordan was really helpful in answering…
Jordan was really helpful in answering all my queries regarding a member of staff with ID in both her maiden and married names. Thanks Jordan!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Marie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Great quick response with my query
Great quick response with my query. Jordan was very helpful.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Sarah,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Isobel provided an excellent…
Isobel provided an excellent professional service thank you for your support
17 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Mark,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
DBS experience
First of all lack of communication second when asking a question via email replying back to the answer 5 min before you close telling me I was not cleared on my dbs on Friday afternoon and telling me on Monday morning my dbs certificate is sent out to me on the Friday seriously this is the worse experience I have had I don’t even do taxi full time I have a full time job but the time there took almost 4 weeks to clear this
4 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Ali,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Regards
Lisa
Thanks Bret
Thanks Bret
I found thus course very helpful and at the same time very interesting, highlighting many situations that I’d never gave thought of, being in a group too was good interacting and hearing other suggestions and answers.
The lady hosting the meeting very good and very honest, it was easy to stay alert and stay interested
14 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Gerald,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Resposta da Personnel Checks
Hi Abdo,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
This company was fantastic simple to…
This company was fantastic simple to use quick in responses and really friendly. There are actual humans to speak to! And I won't bother with anyone else for checks in future. Thankyou levi you were so kind and helpful!
14 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Loobie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Fabtastic service
Fabtastic service. Very help. Excellent turn around times. Cant sing your praises enough.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Chantell,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Helpful and quick to respond to queries
Explanatory videos help with the use of the system. Always at the end of the phone for that personal support.
Very helpful and quick to respond to queries.
Highly recommend for employment checks and DBS.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Rhiannon,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Great DBS Service and excellent customer serivce
The key to working with Personnel Checks is the process for employer and applicant couldn't be simpler, the average speed to complete is the best i have ever experienced (30 yrs in recruitment) and on the very rare occasion you need to speak to customer services the service is always excellent, as was my contact with Jordan yesterday who solved my issues professionally and promptly.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Resposta da Personnel Checks
Hi Anton,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your experience. We can confirm that our Support Team reached out on a couple of occasions to offer assistance with completing your application form; however, we were unfortunately unable to make contact.
Should you still need support, please contact us and we will be happy to help.
Thank you
Lisa
I email the company regarding a piece…
I email the company regarding a piece of information i need and it was handled by Alden, he took no time to respond and provided all information and guided me what and how to do. Great professional attitude.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Asia,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
The answer is immediate and Confident.
The answer is immediate and Confident.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Adama,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards
Lisa
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