I emailed after I met a small problem trying to login to access my check. The person responsible, Lisa, replied and told me exactly what to do to avoid the issue.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Fantastic support from Louise. The response was incredibly quick, and my query was resolved without delay. Professional, knowledgeable, and reliable support every time. Thank you!
A empresa respondeu
Overall, a great experience! Whenever I’ve had any questions or issues, a quick email has always been enough to get everything sorted quickly and easily. A big thank you to James, who helped me thi... Ver mais
A empresa respondeu
I wanted to share my deepest appreciation for the incredible support I received today from Isobel. I faced real difficulty uploading my documents, but with her expert guidance and thoughtful advice, s... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Personnel Checks
Escrito pela empresa
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Escrito pela empresa
Informações de contato
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Reino Unido
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,7
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommend Isobel
Isobel did exactly what I requested and did it very quickly, communication was excellent and I am very happy with the outcome
11 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Mr Smith,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Quick response and solve the problem
Quick response and solve the problem
By Isobel
10 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Osman
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you
Lisa
Fantastic customer support
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away to a wonderful member of the team called Gemma who was an an absolute JOY to speak with. She was clear, concise, present and extremely kind and happy to assist me. Thanks Gemma
6 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Carla,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards
Lisa
Very responsive and willing to talk on…
Very responsive and willing to talk on the phone - when I got stuck with the system Jordan was very helpful and replied quickly with clear instructions.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards
Lisa
Alden was super helpful and his…
Alden was super helpful and his responses were not only quick and handled on the same day but clear and easy to understand. Kind and friendly. Thank you Alden for your help.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Claire,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards
Lisa
Alden was a great help!
Alden was a great help! I called with a challenging query all the way from another continent and he took the time to double-check and offer helpful advice :)
4 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Justine,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards
Lisa
Fantastic service
I had difficulties in getting access to my online account, and Jordan was extremely helpful and patient whilst assisting me with obtaining the access I needed.
30 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Suzanne,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards
Lisa
I always find Personnel Checks really helpful
I always find Personnel Checks really helpful and their response to emails super quick.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Rachael,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Regards,
Lisa
The whole process was quite straight…
The whole process was quite straight forward, I had to do verification at the post office as my passport is not valid atm but that was easy enough, the whole process between submitting the application and receiving an email to say it is completed has been 4 days just waiting for the certificate so very impressed.
31 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Jane,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thank you Gemma
Gemma was very helpful today, she also explained how to archive other DBS appplicants
31 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Cheryl,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Excellent response time and very helpful
29 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very good customer service from Jordan
Very good customer service from Jordan. I think their web site process could be slightly more user friendly / intuitive
30 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Fiona,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Helpful Service
Jordan was helpful and dealt with my query promptly
Thank you!
29 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Really Helpful Agent Gemma
Gemma was super helpful and really knowledgeable so was easily able to help me resolve a problem very quickly.
29 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Nikki,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very helpful
Louise Simper was very helpful and provided fast responses to my questions. I would 100% recommend. Many thanks Louise and Personnel Checks.
28 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Philip,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Levi was very friendly and answered my…
Levi was very friendly and answered my query clearly and concisely
27 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Zapher,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
helpful cheery staff
Really helpful cheery staff. Gemma was just fantastic and really knew her stuff! It's very difficult on the end of a phone for them when they can't see what you are doing, but she guided me through it. Really good service and company to use 😁
27 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Sally,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
**Excellent customer support from…
**Excellent customer support from Levi**
I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I was pretty frustrated.
I contacted customer support and spoke to Levi, who was brilliant from start to finish. She was patient, understanding, and took my frustration in her stride. She got me rebooked onto another course and made sure everything was sorted going forward.
It's rare to come across support this good. Levi turned a stressful situation into a positive experience. Very happy with her service and would happily recommend based on how she handled things. Thank you, Levi!
27 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Sayed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Should allow upload of documents first before grasping the cash
Sharp practice of taking the money first.
Claimed only one document needed and a phone to scan face. Soon as the passport was uploaded it demanded another document.
Usually you upload everything then press pay.
Called the next day. Completely uncontactable between 12 -1pm
On hold for 1h 10 mins
Very poor won't recommend to anyone
23 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Steven,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
As part of our identity verification process, we use the Yoti platform, which requires two forms of ID, such as a valid passport and driving licence. Yoti also performs a facial scan to compare your live image with your ID documents. If this verification is unsuccessful, your application will automatically move to an alternative verification process at a Post Office.
We're also sorry for the time you spent on hold when contacting us. At certain times of the day, we experience high call volumes, which can unfortunately result in longer waiting times. We appreciate your patience and apologise for any inconvenience this caused.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
Not a good experience
I have submitted my application in April 2026 and was waiting for update till July 2026 . The application was withdrawn and I wasn’t informed about it until I followed it up ! I
24 de julho de 2026
Avaliação não solicitada
Resposta da Personnel Checks
Hi Pallavi,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and understand how frustrating this must have been.
Having reviewed your account, I can see that you spoke with our Customer Service team on Thursday who advised how to start a new application via your employer.
We apologise for any inconvenience this has caused and appreciate your patience. If you need any further assistance once you've received the new link, please don't hesitate to get in touch with our Customer Service team.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
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