Photo Fresh Avaliações 

155
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After a delay in my order then receiving it was disappointed. However I can not fault the response from Stephen who not only fast tracked a larger size at no extra charge but also a full refund. That... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Communicated when something went wrong and offered refund when due however the air freshener is perfect smells lovely. Lovely staff would use again :)

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Long delay in delivery of items. Ordered 12th Aug and delivery stated 5-10 working days. I contacted customer service and was assured I would have my items by the end of last week. Order only been de... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered 6 different custom scented prints only days ago and they arrived this morning, I absolutely love them, photofresh will be getting used again for any more custom prints for friends and family,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios Automotivos

Escrito pela empresa

At PhotoFresh, we turn your favourite photos into personalised car air fresheners — combining fresh scents with the faces you love! Whether you’re creating a memorable gift, promoting your brand, or adding a personal touch to your car, we’ve got you covered.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(155)

146 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great product

Great product - all the recipients loved it! Brought a big smile to their faces

24 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Sarah,

Thank you so much for your lovely review! We’re so glad to hear everyone loved them and that they brought such big smiles, that’s exactly what we hope for 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Super happy with the items

Super happy with the items, had a query and it was a quick response. Will defo use them again.

3 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Gina,

Thank you so much for your review! We’re glad to hear you were happy with your order and that our team could help quickly when you had a question. We’d love to make more for you again 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Really happy with my purchase

Really happy with my purchase

24 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi John,

Thank you so much for your review! We’re really glad to hear you were happy with your purchase, that means a lot 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

All good in da hood init

All good in da hood init

24 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Sup G,

Love this 😂 Glad to hear everything was all good in da hood and that you were happy with your order.

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

What a fabulous Father’s Day gift from…

What a fabulous Father’s Day gift from the dog to his dad as a thank you. The photos are fabulous and they smell amazing. Only just opened them so not sure how long they’ll last but the novelty factor alone make these amazing gifts

21 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Linda,

Thank you so much for your review! We love hearing that our air fresheners offer something a little fun and different, that’s exactly what we aim for 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

It was something fun an different

24 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hey 👋,

Thank you so much for your review! We love hearing that our air fresheners offer something a little fun and different, that’s exactly what we set out to create 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Fun car accessory!

Wanted something a bit different but personal for my granddaughter on her 18th birthday and for her new car !Was so easy to order on the website and postage quick.

2 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Karen,

Thank you so much for your lovely review! What a lovely idea for an 18th birthday gift, we’re so glad you found the ordering process easy and that everything arrived quickly. We hope your granddaughter loved having something personal for her new car 😊

Thanks again,
Stephen

Avaliado com 1 de um total de 5 estrelas

Still waiting. Incomplete order, bad experience

I am only doing this review because I have been prompted to at least 3 times to do a review and receive a free air freshener (but even the link to make a review doesnt work) and I still haven't received my compete order!
I purchased 3 air fresheners for a birthday present on the 4th June. It estates 5 days to be delivered on the website. I received 2 out of the 3 air fresheners well past the 5 days, more like 2 weeks and its now 24th June and im still waiting for my complete order. This was supposed to be a birthday present that has long passed. I was told they ran out of a specific fragrance so they only sent 2 of the 3 as the third was being made else where. I was also asked if I could give feedback the compare the 2 different manufacturers and let them know the difference in quality. As of yet this is impossible, im still waiting and I think out of principal you should of sent them in a different fragrance or made duplicates with the other manufacturers so I can compare them properly and have extras for the inconvenience. Because if there is a big difference in quality at least one of them will be a disappointment. You should contact your customers when there is a problem and not send an incomplete order. And stop asking for reviews when you still haven't even completed the order.

17 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Tony,

Firstly, I want to sincerely apologise again for the experience you’ve had here. After going back through the full email chain personally, I feel there was some crossed communication internally on our side, and I’m genuinely very sorry for the confusion and frustration this caused.

As explained in our email to you earlier, this situation was not handled to the standard we expect. Because of that, we’ve gone ahead and processed a full refund for your entire order, and on top of that we’ve also arranged for an entirely brand new replacement order to be produced free of charge as a gesture of apology.

We completely understand your frustration regarding the incomplete order, the review emails being sent before everything had arrived, and the overall delay, and in hindsight we agree this should have been handled much better from start to finish.

We did reach out to you privately around 1 week ago hoping to make this right for you personally, but haven’t heard back just yet. We’re genuinely very sorry for the experience and appreciate you taking the time to share your feedback.

Thanks,
Stephen

Avaliado com 4 de um total de 5 estrelas

Fun gift

Easy upload experience and great quirky gift. Would’ve been better if I could have previewed the order and the delivery was a bit longer than expected but my friend absolutely loved it so it was worth it overall. She didn’t open it so I can’t comment on the fragrance.

24 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Louise,

Thank you so much for your honest review! We’re really glad you found the upload process easy and that your friend loved the gift, that’s the most important part 😊

We really appreciate the feedback on the preview option and delivery time too, we’re always looking at ways to improve the customer experience, so feedback like this is genuinely helpful.

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

I love the product

I love the product
Prompt delivery and it looks great

22 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Michela,

Thank you so much for your lovely review! We’re really glad to hear you love the product and that everything arrived quickly. Great to hear it looked exactly as you hoped too 😊

Thanks again,
Stephen

Avaliado com 1 de um total de 5 estrelas

Order didnt arrive

Order didnt arrive. After a few weeks I contacted them. They said it was because I hadn't uploaded a photo. Which isn't possible because you have to do this as part of your order.
Gave them another photo. Waited another month. Still nothing. Contacted them. They apologised said it was going to be done asap. Another month went by. Still nothing. Eventually they said they would just refund me. Waste of time

16 de junho de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Teri,

We’re really sorry to read this and completely understand why this experience left you frustrated.

After the issues with your original order, we went ahead and processed a full refund for you and also sent out a replacement order free of charge, as we genuinely wanted to make sure you weren’t left out of pocket while still receiving your order.

Since then, we’ve reached out again in an attempt to do more and make things right for you, but unfortunately we haven’t heard back.

We’re very sorry again that this experience didn’t meet the standard we aim for, and we do appreciate you sharing your feedback with us.

Thanks,
Stephen

Avaliado com 4 de um total de 5 estrelas

Happy with custom-made freshseners

really happy with the custom-made air fresheners. They turned out really well - clear, well-cropped and just right.

22 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Thank you for the great review, Iain! 😊 We're so pleased to hear you were happy with your custom air fresheners and that the photo came out clear and well-cropped. Thanks for trusting us with your order, we really appreciate your support!

Thanks,
Stephen

Avaliado com 5 de um total de 5 estrelas

Excellent for a present

Excellent for a present! Turned out just as expected! Cannot comment on perfume as not mine but good presentation and packaging!

21 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Thank you so much, Tania! 😊 We're delighted to hear the air freshener made a great gift and arrived exactly as expected. It's lovely to know you were happy with the presentation and packaging too. We really appreciate your support!

Thanks,
Stephen

Avaliado com 5 de um total de 5 estrelas

The air fresheners we really good…

The air fresheners we really good quality and we were impressed.

18 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Thanks for the great feedback, KW! 😊 We're so pleased to hear you were impressed with the quality of your air fresheners. We really appreciate your support and hope to see you back again soon!

Thanks,
Stephen

Avaliado com 5 de um total de 5 estrelas

Amazing delivery time

Amazing delivery time, amazing quality of the air freshener and smells so good

11 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Thanks so much, Danielle! 😊 We're delighted to hear you loved the quality, the scent, and the speedy delivery. Thanks for taking the time to leave a review, we really appreciate your support!

Thanks,
Stephen

Avaliado com 5 de um total de 5 estrelas

A fun wee product

A fun wee product. Reasonably quick delivery.

1 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hey 👋,

Thank you so much for your review! Really glad you enjoyed the product and that delivery was nice and quick 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Great quality photo on the air…

Great quality photo on the air freshener very happy customer thanks

1 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Jon,

Thank you so much for your review! Really glad to hear you were happy with the photo quality and your air freshener overall 😊

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order, came in good time. I bought for a friend and she absolutely loved them- she said her husband thought they were great too. She is not easy to buy for!
My friend is delighted to have Percy the cat travelling in the car with her!
Thank you

11 de abril de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Sarah,

Thank you so much for your lovely review! We’re so glad they made such a great gift, especially for someone hard to buy for 😊
Love that Percy the cat is now travelling around in the car too!

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Absolutely love!

Absolutely love my air freshener! Really fast service and delivery, way quicker than I expected! Smells incredible too which makes it even better, not just a pretty product!

7 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Molly,

Thank you so much for your lovely review! We’re so glad to hear your order arrived quicker than expected and that you loved the scent too 😊 We always want them to smell just as good as they look!

Thanks again,
Stephen

Avaliado com 5 de um total de 5 estrelas

Great gift item

Great gift item. Lovely photo of our cat. Would highly recommend this little gem of a company!

1 de maio de 2026
Avaliação não solicitada
logotipo da Photo Fresh

Resposta da Photo Fresh

Hi Annie,

Thank you so much for your lovely review! We’re so glad you loved the photo of your cat and really appreciate the recommendation, “little gem of a company” means a lot to us 😊

Thanks again,
Stephen

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