After a delay in my order then receiving it was disappointed. However I can not fault the response from Stephen who not only fast tracked a larger size at no extra charge but also a full refund. That... Ver mais
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Veja o que dizem as avaliações
Communicated when something went wrong and offered refund when due however the air freshener is perfect smells lovely. Lovely staff would use again :)
A empresa respondeu
Long delay in delivery of items. Ordered 12th Aug and delivery stated 5-10 working days. I contacted customer service and was assured I would have my items by the end of last week. Order only been de... Ver mais
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Ordered 6 different custom scented prints only days ago and they arrived this morning, I absolutely love them, photofresh will be getting used again for any more custom prints for friends and family,... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At PhotoFresh, we turn your favourite photos into personalised car air fresheners — combining fresh scents with the faces you love! Whether you’re creating a memorable gift, promoting your brand, or adding a personal touch to your car, we’ve got you covered.
Informações de contato
Unit 86, 149 Drakemire Drive, G45 9EE, Glasgow, Reino Unido
- +44 141 674 9414
- hello@photofresh.co.uk
- photofresh.co.uk
4,1
Muito Bom
155 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
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Great product
Great product - all the recipients loved it! Brought a big smile to their faces
24 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Sarah,
Thank you so much for your lovely review! We’re so glad to hear everyone loved them and that they brought such big smiles, that’s exactly what we hope for 😊
Thanks again,
Stephen
Super happy with the items
Super happy with the items, had a query and it was a quick response. Will defo use them again.
3 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Gina,
Thank you so much for your review! We’re glad to hear you were happy with your order and that our team could help quickly when you had a question. We’d love to make more for you again 😊
Thanks again,
Stephen
Really happy with my purchase
Really happy with my purchase
24 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi John,
Thank you so much for your review! We’re really glad to hear you were happy with your purchase, that means a lot 😊
Thanks again,
Stephen
Resposta da Photo Fresh
Sup G,
Love this 😂 Glad to hear everything was all good in da hood and that you were happy with your order.
Thanks again,
Stephen
What a fabulous Father’s Day gift from…
What a fabulous Father’s Day gift from the dog to his dad as a thank you. The photos are fabulous and they smell amazing. Only just opened them so not sure how long they’ll last but the novelty factor alone make these amazing gifts
21 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Linda,
Thank you so much for your review! We love hearing that our air fresheners offer something a little fun and different, that’s exactly what we aim for 😊
Thanks again,
Stephen
It was something fun an different
24 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hey 👋,
Thank you so much for your review! We love hearing that our air fresheners offer something a little fun and different, that’s exactly what we set out to create 😊
Thanks again,
Stephen
Fun car accessory!
Wanted something a bit different but personal for my granddaughter on her 18th birthday and for her new car !Was so easy to order on the website and postage quick.
2 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Karen,
Thank you so much for your lovely review! What a lovely idea for an 18th birthday gift, we’re so glad you found the ordering process easy and that everything arrived quickly. We hope your granddaughter loved having something personal for her new car 😊
Thanks again,
Stephen
Still waiting. Incomplete order, bad experience
I am only doing this review because I have been prompted to at least 3 times to do a review and receive a free air freshener (but even the link to make a review doesnt work) and I still haven't received my compete order!
I purchased 3 air fresheners for a birthday present on the 4th June. It estates 5 days to be delivered on the website. I received 2 out of the 3 air fresheners well past the 5 days, more like 2 weeks and its now 24th June and im still waiting for my complete order. This was supposed to be a birthday present that has long passed. I was told they ran out of a specific fragrance so they only sent 2 of the 3 as the third was being made else where. I was also asked if I could give feedback the compare the 2 different manufacturers and let them know the difference in quality. As of yet this is impossible, im still waiting and I think out of principal you should of sent them in a different fragrance or made duplicates with the other manufacturers so I can compare them properly and have extras for the inconvenience. Because if there is a big difference in quality at least one of them will be a disappointment. You should contact your customers when there is a problem and not send an incomplete order. And stop asking for reviews when you still haven't even completed the order.
17 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Tony,
Firstly, I want to sincerely apologise again for the experience you’ve had here. After going back through the full email chain personally, I feel there was some crossed communication internally on our side, and I’m genuinely very sorry for the confusion and frustration this caused.
As explained in our email to you earlier, this situation was not handled to the standard we expect. Because of that, we’ve gone ahead and processed a full refund for your entire order, and on top of that we’ve also arranged for an entirely brand new replacement order to be produced free of charge as a gesture of apology.
We completely understand your frustration regarding the incomplete order, the review emails being sent before everything had arrived, and the overall delay, and in hindsight we agree this should have been handled much better from start to finish.
We did reach out to you privately around 1 week ago hoping to make this right for you personally, but haven’t heard back just yet. We’re genuinely very sorry for the experience and appreciate you taking the time to share your feedback.
Thanks,
Stephen
Fun gift
Easy upload experience and great quirky gift. Would’ve been better if I could have previewed the order and the delivery was a bit longer than expected but my friend absolutely loved it so it was worth it overall. She didn’t open it so I can’t comment on the fragrance.
24 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Louise,
Thank you so much for your honest review! We’re really glad you found the upload process easy and that your friend loved the gift, that’s the most important part 😊
We really appreciate the feedback on the preview option and delivery time too, we’re always looking at ways to improve the customer experience, so feedback like this is genuinely helpful.
Thanks again,
Stephen
I love the product
I love the product
Prompt delivery and it looks great
22 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Michela,
Thank you so much for your lovely review! We’re really glad to hear you love the product and that everything arrived quickly. Great to hear it looked exactly as you hoped too 😊
Thanks again,
Stephen
Order didnt arrive
Order didnt arrive. After a few weeks I contacted them. They said it was because I hadn't uploaded a photo. Which isn't possible because you have to do this as part of your order.
Gave them another photo. Waited another month. Still nothing. Contacted them. They apologised said it was going to be done asap. Another month went by. Still nothing. Eventually they said they would just refund me. Waste of time
16 de junho de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Teri,
We’re really sorry to read this and completely understand why this experience left you frustrated.
After the issues with your original order, we went ahead and processed a full refund for you and also sent out a replacement order free of charge, as we genuinely wanted to make sure you weren’t left out of pocket while still receiving your order.
Since then, we’ve reached out again in an attempt to do more and make things right for you, but unfortunately we haven’t heard back.
We’re very sorry again that this experience didn’t meet the standard we aim for, and we do appreciate you sharing your feedback with us.
Thanks,
Stephen
Happy with custom-made freshseners
really happy with the custom-made air fresheners. They turned out really well - clear, well-cropped and just right.
22 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Thank you for the great review, Iain! 😊 We're so pleased to hear you were happy with your custom air fresheners and that the photo came out clear and well-cropped. Thanks for trusting us with your order, we really appreciate your support!
Thanks,
Stephen
Excellent for a present
Excellent for a present! Turned out just as expected! Cannot comment on perfume as not mine but good presentation and packaging!
21 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Thank you so much, Tania! 😊 We're delighted to hear the air freshener made a great gift and arrived exactly as expected. It's lovely to know you were happy with the presentation and packaging too. We really appreciate your support!
Thanks,
Stephen
The air fresheners we really good…
The air fresheners we really good quality and we were impressed.
18 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Thanks for the great feedback, KW! 😊 We're so pleased to hear you were impressed with the quality of your air fresheners. We really appreciate your support and hope to see you back again soon!
Thanks,
Stephen
Amazing delivery time
Amazing delivery time, amazing quality of the air freshener and smells so good
11 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Thanks so much, Danielle! 😊 We're delighted to hear you loved the quality, the scent, and the speedy delivery. Thanks for taking the time to leave a review, we really appreciate your support!
Thanks,
Stephen
A fun wee product
A fun wee product. Reasonably quick delivery.
1 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hey 👋,
Thank you so much for your review! Really glad you enjoyed the product and that delivery was nice and quick 😊
Thanks again,
Stephen
Great quality photo on the air…
Great quality photo on the air freshener very happy customer thanks
1 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Jon,
Thank you so much for your review! Really glad to hear you were happy with the photo quality and your air freshener overall 😊
Thanks again,
Stephen
Easy to order
Easy to order, came in good time. I bought for a friend and she absolutely loved them- she said her husband thought they were great too. She is not easy to buy for!
My friend is delighted to have Percy the cat travelling in the car with her!
Thank you
11 de abril de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Sarah,
Thank you so much for your lovely review! We’re so glad they made such a great gift, especially for someone hard to buy for 😊
Love that Percy the cat is now travelling around in the car too!
Thanks again,
Stephen
Absolutely love!
Absolutely love my air freshener! Really fast service and delivery, way quicker than I expected! Smells incredible too which makes it even better, not just a pretty product!
7 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Molly,
Thank you so much for your lovely review! We’re so glad to hear your order arrived quicker than expected and that you loved the scent too 😊 We always want them to smell just as good as they look!
Thanks again,
Stephen
Great gift item
Great gift item. Lovely photo of our cat. Would highly recommend this little gem of a company!
1 de maio de 2026
Avaliação não solicitada
Resposta da Photo Fresh
Hi Annie,
Thank you so much for your lovely review! We’re so glad you loved the photo of your cat and really appreciate the recommendation, “little gem of a company” means a lot to us 😊
Thanks again,
Stephen
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