www.piscifun.com Avaliações 

Resposta da www.piscifun.com

2 de nov. de 2025

Dear Valued Customer,

Thank you for taking the time to share your feedback about the Carbon X reel. We sincerely apologize that the product did not meet your expectations, particularly regarding the drag system.

At Piscifun, we take pride in designing our reels with a focus on durability and performance. The Carbon X is built with premium materials, including 3 oversized carbon fiber drag washers that provide up to 33 lbs of drag power, along with a sealed rubber ring to protect against water and dust. The drag system is engineered to deliver consistent performance even in challenging conditions, and we’re confident in its ability to handle large, aggressive fish.

That said, we are deeply concerned to hear about your experience. We’d like to better understand the issue and help resolve it. Please reach out to us directly at [cs@piscifun.com] so we can assist you further.

We stand behind the quality of our products and are committed to ensuring every customer is satisfied with their purchase.

Thank you for giving us the opportunity to make things right.

Resposta da www.piscifun.com

30 de out. de 2025

Hi,

Thank you for your feedback about the anti-reverse switch. We completely understand your preference — it's a very useful feature for many anglers.

The Carbon X II 1000 is designed as an ultra-compact reel for the lightest freshwater fishing, which is why it omits the switch to save weight and size.

To make things right for you, we’ve already provided a prepaid return label. Please send the 1000 size reel back, and we’ll be happy to upgrade your order to a 2000 size reel at no extra cost. This model includes the anti-reverse switch you’d like, along with a slightly larger line capacity.

We’ve also sent these details to you via email. Thank you for giving us the chance to improve your experience — we’re here to help if you have any other questions.

Resposta da www.piscifun.com

30 de out. de 2025

Dear Bruce,

We are truly sorry and disheartened to see your comment. We completely understand that not receiving your order is one of the most frustrating shopping experiences, and we sincerely apologize for the significant inconvenience this situation has caused you.

We immediately looked into your order and found that the package was not successfully scanned into the logistics network after dispatch, which is why the tracking information never updated. We take full responsibility for this error.

To resolve this for you as quickly as possible, we have already processed a full refund for your order on Oct 21st. It may take a few business days for the funds to return to your account, so please keep an eye out for it.

We are closely investigating this matter with our logistics partners to avoid similar problems from happening again. If you have any further questions, please feel free to contact us via email [cs@piscifun.com].

Thank you for giving us the opportunity to correct this mistake.