I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... Ver mais
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I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... Ver mais
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... Ver mais
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Informações de contato
120 Vantis, 92656, Aliso Viejo, Estados Unidos
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4,2
Muito Bom
824 avaliações
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I've been using Pixel Film Studios for…
I've been using Pixel Film Studios for years; they are excellent and have a great and fast support system.
16 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Gord! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
PFS is AWESOME!
I've been using Pixel Film Studios for years and they are awesome. Customer service is great. They come out with regular updates to keep up with all the changes in tech and I will continue to use them for plugins for the foreseeable future!!
15 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you for your awesome feedback, Jonathano! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
Nice plugins
Nice plugins. Makes my movies a bit more fun! And if something is not clear, you will be helped very well!
9 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you for the support, Ruud! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon! 😎
My go to for any FCPX plugins!
I've purchased a number of plugins from Pixel Film Studios now and I love them all. They are my absolute go to for anything I need to make my videos extra! Would highly recommend! Easy to use and the customer service team are always on hand to walk you though any issues instantly.
8 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you for your awesome feedback, Toni Darcy! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
All the plugins i bought work great
All the plugins i bought work great. i only had problem to install the high octane on my macbook pro M1 Ultra but the customer service helped me to work it out.
4 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you for your wonderful words, Stefano! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again! 😊
https://bit.ly/PFS_Support
Great product & Customer Service
I've used Pixel Film Studios off and on over the years and the plugins have really been helpful in projects at an affordable price point. I just had an issue with getting a newer plugin but customer service walked me right through it. Would definitely recommend!
4 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you so much for your incredible feedback Jervaun! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! 😎⚡️ If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP! 👍
The plug-ins really add such a…
The plug-ins really add such a professional aspect to the projects. By far the most reasonable in price I've ever purchased and the quality is outstanding. What helps is the previous of the plug-ins. Makes the decisions easier. My only issue has been the red screen of death lol But the customer service walked me through it and now I'm good to go!
3 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Glad to hear the plugins are performing well for you and that you were satisfied with our customer support,Slava! We got plenty more in store so stay tuned! 😉
Pixel Film Studios is the best
I have been using Pixel Film Studios for the Past 3 + years and just keeps getting better and better.
1 de maio de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you for supporting us over the years, Eric! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon! 😉👍
My agent was competent
My agent was personable, knowledgeable, gave precise instructions and was courteous.
28 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Thank you Kenneth Martin! 😁 We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
I have used PFS consistently since 2016 . . .
I have used PFS consistently since 2016. They are quick to respond to inquiries and are always upgrading their products so they work seamlessly. Thank you PFS for making me look like a rockstar!
26 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Ginger! Thank you so much for your support! We hope you continue to enjoy the plugins! We have even more awesome plugins planned for the future to make your editing workflow even easier! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Fabulous plugins
Fabulous plugins - I have loads to expand my FCPX capabilities - plus really good support and response times
24 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Happy to hear that we were able to get you up and running fast, Seth! Thank you for your support! We hope you continue enjoying the plugins for many years to come! Feel free to reach out to us again if you need any assistance or have any comments, questions, or suggestions!
Amazing customer support!!!
Amazing customer support. I was having an issue with my plugins not showing up on my new computer and they helped me for over an hour. I really appreciate it! I've been using PROSKIN for years and lyric template over the years. Love the plug-ins, they help me so much in my workflow.
19 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Wonderful news Alex! Thank you so much for your support over the years! We are happy to hear that you are thrilled with your plugins and the support you received. Keep making great things!
Plugin issue solved under 5 min
I had an issue with their plugin and it was fixed under 5mins! Great plugins and top customer service!
19 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Glad we could get you up and running in a flash Ville! :D We hope you have a great day! Keep up the awesome work and feel free to reach out to us again if you have any questions or comments!
Great
Great, Helpful, 100% resolved my problem and was 110% patient with me very greatful
18 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Hey there Gee! Our customer support is happy to hear that you were satisfied with your experience with us. We hope that you're enjoying your plugins! Please contact us again if you have any questions, comments, or concerns and we would be happy to help! 😄
Top quality
I've been using Pixel films plugins for many years. Always great value for money and really nice effects. Their recent support was super helpful and fixed a couple of installation issues I had within minutes. Would thoroughly recommend.
18 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
We appreciate your support over the years Filyouin! Thanks for choosing Pixel Film Studios as your go-to plugin provider! We're happy we could help you ASAP!
Superior Customer Support
I've been downloading PFS plugins for several years now. Sometimes the download and install can be tricky. When I have a question or an error message, their support through chat has been amazing.
18 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Happy to hear that you're satisfied with our support Michele! We're happy to help you resolve any issue faster than you can say Pixel Film Studios! Now get out there and get back to editing! 🔥
Download Limit für gekaufte Produkte!
Es gibt ein download limit für gekaufte Produkte!
Ich kann also ein Produkt, für welches ich Geld bezahlt habe nicht mehr runterladen.
Das grenzt schon stark an Betrug! Nie Wieder!
16 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Hallo Michael,
Danke, dass Sie sich gemeldet haben. Ja, es gibt ein weiches Download-Limit für Produkte auf unserer Website, aber es ist kein hartes Limit, sodass wir es bei Bedarf für Sie zurücksetzen können. Das Soft-Limit wurde eingeführt, da böswillige Akteure auf der Website Download-Spam verbreiteten, aber seien Sie versichert, dass wir es bei Bedarf für Sie zurücksetzen können.
Bitte wenden Sie sich an unser Support-Team, indem Sie den Chat auf unserer Website verwenden, um ein Ticket zu hinterlassen, oder sprechen Sie live mit unserem Support-Team von Montag bis Freitag von 8:00 bis 16:00 Uhr Pacific Standard Time. Sie können auch ein Ticket einreichen, indem Sie uns eine E-Mail an support@pixelfilmstudios.com senden. Teilen Sie uns Ihre Konto-E-Mail mit und wir können Sie wieder zum Laufen bringen.
wonderful and super customer service…thanks
wonderful and super customer service thanks for your help I recommend pixel films studios
12 de abril de 2022
Avaliação não solicitada
Resposta da Pixel Film Studios
It's our pleasure Samuel Gonzalez! We hope you enjoy your plugins! :) Thank you for the support 🌟
The App.
I've been using Pixel Films for a long time. It's got some fun, interesting and useful plugins. The App is really good for updating! I've had a few problems with the red box since I got a new Mac. , but hopefully, the app can help me update the plugins quickly and hassle-free.
5 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
Happy to hear that we were able to get you up and running fast, Ava! Thank you for your support! We hope you’re enjoying the plugins!
The best FCPX software to date with amazing customer service
Pixel Film makes every aspect off the products and customer service as smooth as possible! For example, their customer service chat provides you with a live agent, a step by step analysis with screenshots to help solve your product issues!
3 de abril de 2023
Avaliação não solicitada
Resposta da Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Kashief! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
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