Le piège ! Une fois qu'on a obtenu une vidéo à partir d'un prompt, impossible de retoucher des détails, l'image est refaite différemment à chaque fois ! J'avais une vidéo qui me plaisait, j'ai demand... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was excited about using pixverse for a project for work. I purchased the subscription, then found I had to buy credits to make anything. The application kept crashing. Constantly. I asked it... Ver mais
A empresa respondeu
Pixvera is a complete waste of money. I purchased the yearly subscription, but the results are consistently poor. The biggest issue is that it mixes up dialogues badly — characters’ lines get combined... Ver mais
A empresa respondeu
I just love the software. I am using my imagination to create scenarios. Those scenarios turn into images and then those images turn into "full of life" videos. This software is amazing. It has some d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Video intelligence is transforming how visual content is created and consumed. PixVerse makes its benefits accessible to all, building a global video ecosystem that unlocks boundless imagination and creativity.
Informações de contato
Estados Unidos
- support@pixverse.ai
- pixverse.ai
2,2
Ruim
128 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My experience has been frustrating and…
My experience has been frustrating and disappointing. I paid a weekly subscription, but had not used any of the credits. Many months passed before I noticed my account was still being debited. I asked Pixverse to cancel my membership, but they advised me to log in to my account and cancel the subscription under my plan, which was a basic plan. I could not see the button they suggested in the screenshot they sent me, so I went to PayPal and cancelled the recurring payment. I reviewed the warranty and refund conditions on the Pixverse site, which state that a full refund is available if the credits have not been used; in this case, mine had not been used. My PayPal account shows that I have been paying for an Elite membership, not a basic account. I have contacted Pixverse multiple times via email, but they state that there is no account associated with my email address, yet they still respond with Google payment advice. I can log into my account with my email and see the unused credits, so why is Pixverse saying I don't have an account when I do? Do not sign up with this company. Find a reputable company with Good reviews before taking action.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da PixVerse
We sincerely apologize for the frustration this situation has caused. It sounds like there may be a mismatch between the PixVerse account linked to your subscription and the one you're logging into. To assist you in resolving this, please provide your PayPal payment details (such as transaction ID or the email address used for the payment) so our support team can help locate your account and clarify the issue.
You can reach us at support@pixverse.ai, and we’ll do our best to assist you in sorting this out. We appreciate your patience, and thank you for your understanding.
2 Things (1)How to get a Refund and (2)Cancel Subscription.
1/8/26
I am reading the reviews and I agree with the adding of things that I did not request in my description. I think it is set up to possibly get subscribers to use more credits or run out of credit and purchase more or a bigger subscription. I have a month to month subscription and this is how I cancelled it. [FOR THOSE THAT ARE TRYING TO CANCEL (2) THINGS. THE POLICY FOR A REFUND IS: (1) You may ask for a refund if you have an unused subscription. So if you have a month or more that you have not used the subscription, you can ask for a refund for those. It specifically reads unused subscription, so I am not sure if you purchased yearly. You can find this on the MY PLAN Page at the very bottom. Click on How do I get a refund. Please provide all the information that they are requiring you to have. I also added a screenshot of the directions to show them that I am providing what is said. (2) To Cancel you need to downgrade your subscription to a free subscription, this will automatically cancel the paid subscription.] After that point you may delete your account. I know that it shouldn't be this difficult to cancel a service and sometimes you overlook things (especially when you are pissed about the service). I hope this helps someone.
1/11/26
UPDATE: It’s been 3 days and I have already received my refund.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da PixVerse
Thank you for sharing your experience, and we truly appreciate your feedback. We're glad to hear you were able to successfully cancel your subscription and receive your refund.
If you face any issues in the future, don't hesitate to reach out to us at support@pixverse.ai. We’re here to assist you.
We appreciate your patience, and thank you for your valuable insights.
VORSICHT ABZOCKE
VORSICHT ABZOCKE. BETRUG. ES KEINE MÖGLICHKEIT DAS ABO ZU KÜNDIGEN WEDER PER HANDY NOCH PC. ANWALT WIRD EINGESCHALTET.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about the difficulties you're experiencing with canceling your subscription. To assist you better, please reach out to us via email at support@pixverse.ai with your account details. We will help you resolve the issue as quickly as possible.
Please ensure that you are following the correct steps to cancel your subscription through the website or the app, and our team will guide you if there are any difficulties.
We value your feedback and are committed to addressing your concerns. Thank you for your patience and understanding.
Canceling is a mess
Canceling is a mess. On the subscription page, it tells me to delete my account through “User Info,” but then says deleting your account won’t cancel your subscription and you still need to cancel on the “Subscribe” page. That’s ridiculous — it’s a loop with no clear cancel button.
On top of that, the output quality is weak — 8 out of 10 videos I generated were basically unusable. Not worth the money, and the cancellation process feels intentionally difficult.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re sorry to hear about the frustration with the cancellation process and the video quality issues you’ve encountered. We want to assure you that canceling your subscription is simple—just go to the "Subscribe" page and click on "Downgrade" to cancel your paid subscription. For further assistance, we have a detailed cancellation FAQ, and our support team is available to guide you through the process.
Regarding the video quality, we understand how disappointing that can be, and we’re working to improve the service. If you continue facing issues, feel free to reach out to our support team support@pixverse.ai for more help.
I paid for a subscription and got my…
I paid for a subscription and got my credits. The next day it took over 200 away for no reason. The images are not always what you ask for. It will do things that you didn't say to do and wastes tons of credits. I'm not impressed at all.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We apologize for the issues you’ve encountered with your credits and the results not meeting your expectations. Credits are not deducted without reason, and you can review your credit usage details on the "Subscription" page. If you find discrepancies or have further concerns, please reach out to our customer support team at support@pixverse.ai. We’ll be happy to investigate and assist you in resolving the issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience
Fraud Alert
I purchased a yearly subscription. The app did not give me the subscription but took my money. The developer refuses to refund me or to fix my issues so that I can have what I paid for. I upgraded from a monthly plan to an annual plan but the app did not recognize my subscription and stripped all functionality away. The developer feedback keeps giving me the runaround telling me that I am not subscribed despite sending them numerous screenshots of my purchase of the subscription.
6 de novembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about the issues you’ve faced with your subscription and the frustration it’s caused. We understand how important it is to have your subscription recognized properly. To help resolve this, please email us at support@pixverse.ai
with the following details:
- Your account ID
- The email address used for the purchase
- Screenshots of your subscription confirmation or PayPal/Stripe transaction details
This will allow us to investigate the issue further and ensure you get the service you paid for. We’re committed to resolving this for you as quickly as possible, and we appreciate your patience.
Poor
Poor facial reproduction, also has difficulty following simple seeds, often wastes Credits by producing something totally different to original image.
Just a faction better than the Meta free AI .
29 de novembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re sorry to hear about the difficulties you’ve encountered with facial reproduction and credit usage. If the generated images are significantly different from what you requested, we encourage you to contact our support team at support@pixverse.ai with specific details, including the seeds you used and examples of the generated images. This will help us investigate and improve your experience.
I am really annoyed
I am really annoyed. I paid for a 12 month subscription which was about £58 only then to have to delete the app because it started to affect my phone. Samsung said it was using way too much RAM. The app that is pix verse.
I have tried to contact customer service of pixverse but no reply, because I had to reinstall the app I've lost my membership which i cant understand why. Nobody gets back to you, its appalling customer service.
This is awful, a new way to scam people. I'm not at all impressed.
26 de novembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about your negative experience with PixVerse, and we understand your frustration regarding the app’s performance and your subscription issues. It’s certainly not our intention to cause any inconvenience, and we apologize for the lack of communication from our support team.
To help resolve this, please reach out to us again at support@pixverse.ai with the following details:
- Your account ID
- The email address linked to your subscription
- Any relevant information about the RAM issue or device performance
This will allow us to investigate and restore your subscription, as well as address the technical issues you’ve encountered. We’re committed to improving our service and ensuring you get the value you paid for.
Thank you for your patience, and we hope to assist you promptly
Swallowing my loss and moving on
Swallowing my loss and moving on, after reporting ridiculous issues on the creation there were no reissuing of credits.
12 de novembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about your experience, and we understand how frustrating it can be when your concerns aren’t addressed. We always aim to resolve issues as quickly as possible. While we don’t offer reissuance of credits for certain issues, we do encourage you to reach out to our support team at support@pixverse.ai with specific details about the creation issues you encountered. Our team will be happy to review and see if there's anything we can do to improve your experience going forward.
Thank you for your understanding, and we appreciate your feedback as it helps us improve
I paid for a 12 month subscription
I paid for a 12 month subscription, big mistake.
After almost 2 months since paying I still haven’t received any credits.
After having written to PixVerse support about this I realise that they don’t even read their mail, all I get is a likely AI generated reply asking for details - which I keep giving them again and again without any further action from them.
Stay clear of these scammers!
13 de novembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about your frustrating experience, and we understand your concerns. We want to assure you that this is not the level of service we strive to provide. It seems like there may have been a miscommunication with our support team, and we apologize for the delay in resolving your issue.
To address this promptly, please reach out again to support@pixverse.ai with your account details, subscription information, and any correspondence you’ve had. Our team will prioritize investigating the matter to ensure you receive the credits you paid for.
Thank you for your patience, and we’re committed to making things right.
DO NOT USE THIS APP!
DO NOT USE THIS APP!! FRAUD ALERT. They charged my debit card and I didn't authorize this. It happened on 10/6/25. All I did was go to look at this app and how it worked. While I was looking, it had brought me to a payment page, when I tried to hit the back button? It charged my debit card on file with my Google account. I immediately realized it charged me, and I called my bank. They reversed the charge pending investigation. Today, 10/29/25 I was charged again. I had emailed this company Pixverse, that day when it originally happened. I received an automated response and then nothing. This has caused so much grief, they fought the charge! I had to redo all my monthly bills, and now for them to charge my new debit card because its in file with my Google account? My bank stated because I use biometrics, I authorized this and I did not. I've tried every available email to this company with no response. Please, do not even go into this app. Before I tried to exit out, the app did not work well at all. A sample photo literally morphed family members into strangers. You have to be an expert in ai. Don't waste your time. They banged me out for $64.99, which I can't seem to get back.
6 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about the trouble you’ve encountered, and we completely understand your frustration. Please rest assured that PixVerse does not charge without authorization. If you have concerns regarding any charges, we encourage you to reach out directly to our customer support team at support@pixverse.ai with the details of the situation, including any payment information. Our team will investigate the matter promptly and assist you in resolving the issue.
We also recommend checking the payment settings in your Google account to ensure everything is correctly managed. Thank you for your understanding, and we’re here to help make things right
Pixverse propagates theft
My friends intellectual property was stolen by an user of this website and aided by the website giving them no option to contact them to report it or ask for takedown.
20 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
We are deeply sorry to hear about your friend's experience, and we take matters of intellectual property theft very seriously. PixVerse is committed to protecting the rights of all users, and we have procedures in place for reporting violations.
To address this issue, please have your friend reach out to us at support@pixverse.ai with all the relevant details, including the content in question and any supporting evidence. Our team will promptly investigate and take the necessary action.
Thank you for bringing this to our attention, and we’ll work to resolve it as quickly as possible. We appreciate your patience
Rip off!!!
If you want an app that will constantly waste your credits and money by introducing random, nonsensical elements into videos etc, this is it.
I've had to do the same videos up to 10 times or more before giving up! Don't waste your money!
20 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re truly sorry to hear about the issues you've encountered.
To help improve the situation, we encourage you to reach out to our support team at support@pixverse.ai with specific details about the videos you’ve created. We’ll be happy to investigate and assist you in resolving the issue, and we’ll work to make sure you get the value you paid for.
Thank you for your patience, and we’re committed to addressing your concerns
Paid for a subscription
Paid for a subscription, videos still come watemarked! Prompts are not very accurate. Definitely not enough credits with the subscription.
17 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
We apologize for the inconvenience you're experiencing with watermarked videos. As a subscribed user, your videos should not have watermarks. Please contact our customer support team at support@pixverse.ai with your account details, and we’ll investigate the issue and ensure you receive the full benefits of your subscription.
Regarding prompts and credits, if you're encountering challenges with accuracy or credits, we're here to help clarify and resolve those as well. Thank you for your patience, and we look forward to assisting you
Resposta da PixVerse
It seems like you're not having the best experience, and we’re sorry to hear that. If there's anything specific you're unhappy with or if you need assistance, please don’t hesitate to reach out to our support team at support@pixverse.ai. We're here to help improve your experience and address any concerns you may have.
Thank you for your feedback!
Avoid scam. Cannot cancel subscription
Even i delete my account i still can't unsubscribe it jesus and also when i login on my delete acc, it somehow get me a new id that i go to the subscription and see it has no plan which then bring back the problem of can't cancel the subscription of the old and delete account. Oh gods someone pls sue them before they claim another victim
13 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
We sincerely apologize for the frustration you've encountered with canceling your subscription and account management.
To resolve the issue, we recommend reaching out to our support team at support@pixverse.ai with your account details and a description of the problems you’ve experienced. We’ll prioritize your case and assist you in resolving the subscription and account deletion issues promptly.
We understand how upsetting this situation is, and we appreciate your patience as we work to make things right for you. Thank you for bringing this to our attention
😡😡😡😡😡😡😡😡😡😡😡😡😡😡
10 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
It seems like you're not having the best experience, and we’re sorry to hear that. If there's anything specific you're unhappy with or if you need assistance, please don’t hesitate to reach out to our support team at support@pixverse.ai. We're here to help improve your experience and address any concerns you may have.
Thank you for your feedback!
Trump or putin biased
Well. It's good on some things and bad on other things. Who and where is this app from.???
Load a image of trump and putin separately, ask the a I to turn them into the devil..it will do it for trump. But won't for putin. And I tried several times.. strange..I just wonder who is pulling the strings here.. I think I will delete the app.
9 de outubro de 2025
Avaliação não solicitada
Resposta da PixVerse
Thank you for sharing your experience, and we’re sorry to hear about the issues you're encountering. We want to assure you that PixVerse does not engage in biased behavior towards any individuals. If you are facing difficulties with specific prompts or image generation, we encourage you to reach out to our support team at support@pixverse.ai. They can help investigate and provide guidance on how to improve your results.
Thank you for your feedback, and we hope to address your concerns
FORCED PREDATORY PAYMENTS
You sign up for $8 and get charged $96 with no warning. Deceptive forced predatory payment system
28 de setembro de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re really sorry to hear about the issues you’ve experienced with your payment. It’s never our intention to cause confusion or frustration regarding charges. We want to clarify that PixVerse does not engage in deceptive billing practices.
If you believe there’s been an error with your subscription, please contact our support team at support@pixverse.ai with your account details and payment information. We’ll investigate the situation and work to resolve it as quickly as possible.
We appreciate your understanding, and we’re here to assist you in sorting this out
Data Security Questionable, No Email Response
The platform is efficient, but it leaves something to be desired in terms of security and transparency with users. For security reasons, I requested the deletion of my account and personal data, as this is my right as a user. However, the platform provides vague answers and lacks transparency about how my data is handled. Not to mention that the terms of use are complex and difficult to access, the support FAQs are difficult to understand and locate, the platform has three email addresses, but only one responds, and it also provides automated responses, likely from bots. Everything suggests that there are no employees to assist users. I gave the platform 15 days to provide an opinion on my data, as it was handled as is legally required by the LGPD and any data protection agency in any country. The terms of use are very unfavorable to users. I needed to file a complaint with the ANPD to demand explanations. There is a massive number of users like me who sent personal photos for editing and have doubts regarding the security of this data, as the company does not provide any transparency. They want to benefit from user data but not any transparency.
9 de agosto de 2025
Avaliação não solicitada
Resposta da PixVerse
We’re genuinely sorry to hear about your concerns regarding data security and transparency. At PixVerse, we take user privacy and data protection seriously, and we are fully committed to complying with data protection laws, including the LGPD.
We apologize if you’ve encountered difficulties in getting the support and clarity you needed. To address your request for account and data deletion, please email us directly at support@pixverse.ai with your account details, and we’ll ensure that your request is processed according to legal requirements.
Thank you for your patience, and we’ll work to resolve your concerns promptly
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.