Plumbs Avaliações 

5.938
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The sales person visited my home, measured up and advised me on my choice of fabric for cushion covers to fit my L-shaped sofa. She was helpful and friendly. The items were made promptly (quicker... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was an easy experience, I was sent swatches of material and to be honest it did take me a long time to decide. Once I contacted Plumbs to confirm my choice they were very quick to respond. Their op... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The salesman Michael was very polite and friendly and helpful & when he came to fit the curtains he was very helpful.we are very pleased with the service we received from Plumbs & would recommend them... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish buying replacement covers for a 30 year old Multiyork 3 piece suite. Fabric samples arrived quickly. Our consultant, Wayne, was very helpful & accomplished in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Casa e Jardim

Informação fornecida por fontes externas variadas

Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(5.938)

609 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I'm thrilled with my chair

I had a nice comfortable chair. Now it is a beautiful and comfortable chair. The whole process was very easy and Plumbs work to a high quality

17 de junho de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you are delighted with the service and quality.

Avaliado com 5 de um total de 5 estrelas

Excellent service from the Plumbs…

Excellent service from the Plumbs representative who came to our house with samples of fabric and the member of the team who delivered the finished cover.
The fit is perfect! Thank you.

16 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the representative and the quality products.

Avaliado com 5 de um total de 5 estrelas

Initial contact with the company was…

Initial contact with the company was easy but the best thing about our experience was Katie. She contacted us, came when she said she would and was really helpful with material and colour choices. From then on, measurement, payment and fitting happened on time and according to her advice.

16 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service and products.

Avaliado com 5 de um total de 5 estrelas

I contacted Plumbs to plan new curtains…

I contacted Plumbs to plan new curtains for dining room and hall. Your consultant arrived as arranged. Adam Thompson was very helpful. There was good choice of fabric and design. He was happy to return several weeks later to confirm all and process the order.
Fitting was arranged within the predicted timeframe. Clive fitted the curtains, he is obviously very experienced. He was happy to explain the process, answer queries and respond to input from me. The fitting and finished product looks great.

19 de junho de 2026
Avaliação não solicitada
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that we have met your expectations with the service and quality.

Avaliado com 5 de um total de 5 estrelas

The service was excellent

The service was excellent. Quality superb

16 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that the service has been excellent and that the quality has met your expectations.

Avaliado com 5 de um total de 5 estrelas

Surpassed expectations ... again

As a repeat customer I had high expectations. Once again, I was blown away by the quality of workmanship, attention to detail and customer service. Plumbs is a top-class firm which deserves its fine reputation. I will tell my friends.

6 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that we have met your expectations again. We'd like to thank you for your valued custom and we have enjoyed transforming your furniture.

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with…

I had an excellent experience with plumbs from the initial visit through until the covers were fitted. Everything was explained to me and the the fitters was really polite and focussed on his job and I would have no hesitation recommending the company to anyone else.

12 de junho de 2026
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Resposta da Plumbs

We are delighted to hear that you are so pleased with your recent order. We are especially pleased to hear your kind comments about our service. Providing excellent customer service is very important to us, and we are delighted to know that this has help made your experience such a positive one.
Thank you for choosing Plumbs and for taking the time to share your feedback.

Avaliado com 1 de um total de 5 estrelas

Lack Of Common Courtesy.

Last Fri I waited in all afternoon for the Plumbs Loose Covers salesperson to return to measure up & finalise the order, placed the previous Fri afternoon.
She had given me the time of 12 noon, but failed to show. Initially I thought she was "running late".
At approx 3.00pm I tele her, she didn't pickup.
At 3.15pm I sent a text querying the time, no answer (till the following Weds, saying she had been in London for 4 days, I appreciate Tracy will get more commission there, but like the saying goes "Manners make the man" ).
At 4.00pm I tele Head Office explaining my problem they said, they would email her.
Plumbs advertise "good customer service", not in my case, I got a Lack of Common Courtesy, for this reason I will not continue my order/business with Plumbs Loose Covers.

12 de junho de 2026
Avaliação não solicitada
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're sorry to hear of the issues, and I agree that the service has definitely feel short on this occasion. We take great pride in our service, and it's upsetting to hear, that there has been a lack of communication and we will investigate this further. We'd be happy to discuss this further with you, to look at alternative solutions. Please contact us on 01772 838363, if you are still interested in our products.

Avaliado com 5 de um total de 5 estrelas

Helpful advice

Helpful advice, talented experienced seamstresses, an excellent service. Thank you.

12 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service and products.

Avaliado com 5 de um total de 5 estrelas

Good

Good, personal approach. Very efficient and flexible (the lovely Jessica).
End result is very much as I expected.

12 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the service, which delivered a personal touch and the end result.

Avaliado com 5 de um total de 5 estrelas

Have used Plumbs previously and the…

Have used Plumbs previously and the service is good. There is always an actual person to speak to with enquiries and not a ‘machine’ which makes a change!
Pleased with the quality and service.

1 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that your a returning customer and that once again, you have been delighted with the overall service and products.

Avaliado com 5 de um total de 5 estrelas

Can’t speak highly enough of our service from Plumbs

Both the covers and the service were perfect. We have two new sofas for a fraction of the normal price!

11 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us for your feedback. We're really pleased to hear that you have been delighted with the overall service and quality.

Avaliado com 5 de um total de 5 estrelas

A Good Fit!

I found Amanda Skerritt to be very knowledgeable about her products and helpful in every way on her visits. She was very competent in guiding me to the best material for my particular shaped sofa and I am delighted with the results after she fitted the covers today.

18 de junho de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the service received and the overall results.

Avaliado com 5 de um total de 5 estrelas

We had an excellent service from start…

We had an excellent service from start to finish. Barbara was very helpful in helping us chose the fabric for our sofas, and was a pleasure to deal with.

13 de maio de 2026
Avaliação não solicitada
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received excellent service, especially from your Local Home Consultant.

Avaliado com 5 de um total de 5 estrelas

All in all everything went very smoothly

Appointment was easy to book. Agent arrived between time slot allocated. Fabric samples were shown, and choice was selected. Curtains were delivered and hung by the agent. All looked superb.

4 de junho de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. It's great to hear that you have been delighted with the service received and the quality products.

Avaliado com 4 de um total de 5 estrelas

The small settee is fine but the…

The small settee is fine but the cushions on the larger settee perhaps would have benefitted with zoos?

I suggested tomthe lady that maybe zips were not necessary
So my fault But they were in the estimate!

1 de março de 2026
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you are pleased with the covers, however we'd like to learn more with regards to the issue you have raised, please contact us by supplying images to Plumbs@plumbs.co.uk.

Avaliado com 5 de um total de 5 estrelas

Covers made and fitted for my 3 piece suite.…

The making and completing of my 3 piece suite covers were immaculate. Beautiful fabric and fittings excellent.

29 de maio de 2026
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Resposta da Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you are delighted with the end result.

Avaliado com 5 de um total de 5 estrelas

Fantastic Service from Anthony

Brilliant experience purchasing shutter blinds from Plumbs. Anthony and the team provided a great service, and were kind and friendly. The quality of the blinds and fitment are fantastic. Will be returning at some point in the future.

15 de junho de 2026
Avaliação não solicitada
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Resposta da Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the quality products and service received received.

Avaliado com 5 de um total de 5 estrelas

sofa and chairs recovered

My sofa and chairs look and feel like new. The covers and new cushion infils are fitted to perfection. From my Home Consultant Barbara to all the team at Plumbs who make these covers I thank you all. I am a very pleased and happy customer.

11 de junho de 2026
Avaliação não solicitada
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Resposta da Plumbs

Thank you for your review.
We are delighted to hear that you are so pleased with your recent order.
We are especially pleased to hear your kind comments about our service. Providing excellent customer service is very important to us, and we are delighted to know that this has help made your experience such a positive one.
Thank you for choosing Plumbs and for taking the time to share your feedback.

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