The sales person visited my home, measured up and advised me on my choice of fabric for cushion covers to fit my L-shaped sofa. She was helpful and friendly. The items were made promptly (quicker... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It was an easy experience, I was sent swatches of material and to be honest it did take me a long time to decide. Once I contacted Plumbs to confirm my choice they were very quick to respond. Their op... Ver mais
A empresa respondeu
The salesman Michael was very polite and friendly and helpful & when he came to fit the curtains he was very helpful.we are very pleased with the service we received from Plumbs & would recommend them... Ver mais
A empresa respondeu
Excellent service from start to finish buying replacement covers for a 30 year old Multiyork 3 piece suite. Fabric samples arrived quickly. Our consultant, Wayne, was very helpful & accomplished in... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Informações de contato
Brookhouse Mill, PR17PZ, Preston, Reino Unido
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have wanted to use Plumbs for a while…
I have wanted to use Plumbs for a while
but thought I couldn't afford there products.
But I was surprised they were offering prices I could afford.
My covers were well fitted and the representative was friendly, knowledgeable, and professional.
I was given all the information I needed,
and my product was delivered when expected. I was not pressured at any time, and altogether my experience was satisfactory.
Will definitely be buying from them in the future.
29 de maio de 2026
Resposta da Plumbs
Thank you for your review. We are delighted to hear that you are so pleased with the service and your new loose covers, which have met your expectations.
Thank you for choosing Plumbs and for taking the time to share your feedback.
I’m disappointed with the communication…
I’m disappointed with the communication more than anything. I’ve tried to get a quote for my sofa and it feels impossible! They don’t communicate via email for some reason.
Someone came to my home and let me look at fabrics and eyed up the sofa and told me a rough estimate. I said ‘great, can you send me that via email’. It’s been 3 months and I’ve chased it a few times, heard nothing. It’s like they don’t want your business.
After calling I spoke to someone who told me they’d get the chap to send me an email with the quote. Then 5 minutes later I get an email about booking another home visit.
13 de junho de 2026
Avaliação não solicitada
Resposta da Plumbs
Thank you for your feedback. We're sorry to hear that there has been a lack of communication, making the necessary arrangements. We would like to hear from you on 01772 838363, if you can provide your details and we will investigate further.
waiting time and fitted I would use…
waiting time and fitted I would use this word very lightly although staff ( they need more for a good service)were very nice and I paid £2000 for a chair and sofa over priced on reflection
5 de junho de 2026
Resposta da Plumbs
We are sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the waiting times and appreciate your comments about staffing levels. While we're pleased that you found our staff courteous and helpful, we recognise that good service also requires timely assistance.
We are also disappointed to learn that you feel your chair and sofa did not represent good value for money. Customer satisfaction is important to us, and we would welcome all feedback, to help us improve our service.
EXCELLENT QUALITY
EXCELLENT QUALITY
The loose covers for my armchair are of excellent quality - beautifully made, in a strong but pretty fabric, which make my old chair look brand new!
It was a pleasure to deal with Rob Jackson - well done, Plumbs!.
5 de junho de 2026
Resposta da Plumbs
Thank you for your lovely review.
We are delighted to hear that you are so pleased with your new loose covers and that they have transformed your armchair, giving it a brand-new lease of life. It's wonderful to know that the quality, craftsmanship, and fabric have met your expectations.
We are especially pleased to hear your kind comments about Rob Jackson. Providing excellent customer service is very important to us, and Rob will be delighted to know that his help made your experience such a positive one.
Thank you for choosing Plumbs and for taking the time to share your feedback.
Excellent service
Excellent service, very professional staff, and a brilliant “new” suite!
5 de junho de 2026
Resposta da Plumbs
Thank you for your review.
We are delighted to hear that you are so pleased with your recent order.
We are especially pleased to hear your kind comments about our service. Providing excellent customer service is very important to us, and we are delighted to know that this has help made your experience such a positive one.
Thank you for choosing Plumbs and for taking the time to share your feedback.
Total Perfection!
Darren visited, measured and gave advice. He was superb, and the curtains he hung are stunning!
Wonderful fabric and exceedingly well made.
Couldn't wish for better.
This is my third encounter with Plumbs, and I don't see any reason to go elsewhere. Everything they do is perfect!
4 de junho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the service and quality.
We found plumbs excellent and Raymond…
We found plumbs excellent and Raymond that came to measure up was very pleasant and helpful,we are delighted with the end result it’s like a new suite again would certainly use plumbs again it was easy and stress free from beginning to end
5 de junho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that we have provided a pleasant service and quality products.
Bit of an issue
Service OK, but the feather filled sofa seat cushions get out of shape/flattened very easily and have to be plumped up and
swapped over daily. My original feather filled Plumbs seat cushions only needed daily plumping in the latter years.
26 de maio de 2026
Resposta da Plumbs
We appreciate you taking the time to provide us with your feedback. Should you wish to discuss the feather interiors with us, please contact us on 01772 838363.
Delighted with very efficient sales and…
Delighted with very efficient sales and service. Had my new covers within two weeks, the chair looks brand new. Would recommend Plumbs most definitely. Good value and quality.
4 de junho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you are delighted with the efficiency and the quality.
Service and quality topnotch as usual
Service and quality topnotch as usual. This is my third chair cover... thanks to my cat! It 'chairs' up my newly downsized property.
3 de junho de 2026
Resposta da Plumbs
We appreciate you taking the time to provide us with your feedback. It's great to hear that you have been delighted with the quality service and quality.
Totally satisfied with my experience in…
Totally satisfied with my experience in terms of product quality, staff interactions and overall service.
3 de junho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been satisfied with the overall experience.
Upholstery well done, delivery service not so good
Thé upholstery service was good and I am pleased with the end result, but the overall experience was marred by a poor pick-up service, which was uncommunicative.
2 de junho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're pleased to hear that you have been delighted with the service and quality. We will pass on your comments with regards to the Logistics to the relevant team.
Choice of fabric good and workmanship…
Choice of fabric good and workmanship excellent. However very overpriced compared to other local tradesmen. For this reason we would not recommend
23 de maio de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. It's great to hear that you are pleased with the fabric and quality. Your feedback is important to us and we will pass on to the Marketing and Sales Teams.
Everything was very satisfactory
Everything was very satisfactory but I would have prefer to have more choices of colours.
thanks!
24 de abril de 2026
Resposta da Plumbs
We appreciate you taking the time to provide us with your feedback. It's great to hear that everything has been satisfactory and we will pass on your feedback to the Sales Team.
Consultant Amanda was excellent great…
Consultant Amanda was excellent great service. Just a couple of hiccups but soon put right. Very happy with the loose covers they have made a really good difference. Thank you.
22 de maio de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback, Michael. We're really pleased to hear that you have been delighted with the service received, the quality products.
Our curtains keeps falling out of rack…
Our curtains keeps falling out of rack as plumbs used very cheap and light rack for a heavy curtain.
Unprofessional and negligent service
6 de junho de 2026
Avaliação não solicitada
Resposta da Plumbs
We’d like to hear more from you, please call us on 01772 838363, and ask to discuss your concerns with our Window Servicing Team. Our quality is important to us and we appreciate you have concerns of which, we’d love to hear from you, to discuss further.
Welcome valued support .
Guidance with choice of material.
Friendly and pleasant support
22 de maio de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. It’s great to hear that you have been pleasantly surprised by the service and quality, which has met your expectations.
Get Thinking
Cover very loose fitting moves all the time and seems very out dated using tape to secure covers. Surely after many washes pulling tape to get cover off and pressing it on again it will not be so strong I believe in this day and age a better way to secure cover is needed.
21 de maio de 2026
Resposta da Plumbs
Thank you for providing us with your feedback. Our product manufacturing process is really important to us, to ensure all our products meet our requirements and customer expectation. All products come with guidance and after care information. We are always on hand for any assistance you may need. We have been manufacturing covers for over 60 years, and our quality is always improving, and very much important as we continue to grow. Please feel free to contact us on 01772 838363, should you wish to discuss your concern.
The rep who came gave us clear guidance…
The rep who came gave us clear guidance without any pressure.
His preparations were meticulous and the fitted covers are extremely good quality and fit, and value for money.
28 de maio de 2026
Resposta da Plumbs
We appreciate you providing your feedback with us Wendy. It’s great to hear that you have thoroughly enjoyed the whole experience and that you are pleased with the results.
Resposta da Plumbs
Thank you Sally, for your kind words and feedback. We’re really pleased to hear that you have received an efficient and reliable service, and most of all the quality of products.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.