POC Avaliações 

Resposta da POC

Há 1 dia

Hej Luca,

We're delighted to hear that you had such a positive experience with our Customer Care team. Providing fast and helpful support is very important to us, so it's great to know we could assist with the replacement earpads and get you back up and running quickly.

Thank you for choosing POC and for taking the time to share your experience. We truly appreciate your support and wish you many safe and enjoyable rides ahead!


The POC Team 🚴‍♂️🧡

Resposta da POC

Há 1 dia

Hej Taurus,

Thank you for taking the time to share your recent shopping experience with us. We are delighted to learn that you are satisfied with your purchase and that our products have met your quality expectations. We truly appreciate your support and hope you continue to enjoy your POC gear! 🚴‍♂️

Sincerely,
POC

Resposta da POC

Há 1 dia

Hej Eduardo,

Thank you for taking the time to share your recent shopping experience with us. We are delighted to learn that you are satisfied with your purchase and that our products have met your quality expectations. We sincerely appreciate your support and trust in POC, and we hope you continue to enjoy your gear!

Sincerely,
POC

Resposta da POC

Há 13 horas

Hej Elke,

Thank you for taking the time to leave a review.

We recommend that you replace your helmet, POC or other brand, after 3 years. There is some natural ageing that will occur in any polymer, but more importantly, the life of different helmets will look very different depending on how they are treated (use, carefulness, travel, vibrations, etc), in which conditions they are used (sunlight, heat, cold, etc), storage (temperature, humidity) and so forth.
Some helmets will not show significant signs of ageing after 10 years while other helmets will be old and tired after 3 years. You can place your helmet anywhere in that range depending on how you feel you treat your helmet, but we will stick to our 3-year recommendation.

These variations are the reason that we, out of care for our customers, recommend a 3-year exchange cycle as a safety measure. This lifespan is recommended from the date of use.

The manufacturing date should not have a negative effect on the safety performance of the helmet as long as it has always been stored in good conditions (preferably in a warehouse).

Our helmets are made of first-grade materials, and we are confident that our helmets will perform as well as or better than the helmets that state a 5- or even 8-year exchange period after any length of time, if they have had a similar life.
POC FAQ | Orders, Shipping, Returns & Warranty | POC (SE)

If you have any further questions, please don't hesitate to contact our Customer Service team at connect.eu@poc.com. We'll be happy to assist you.

Kind regards,
POC

Resposta da POC

Há 2 dias

Hej Katharina,

Vielen Dank für deine tolle Bewertung!

Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und der Qualität unserer Produkte so zufrieden bist. Besonders schön ist es, dass die Fahrradhosen dich durch ihren Komfort überzeugen konnten. Wir verstehen natürlich, dass hochwertige Ausrüstung eine Investition ist, daher freut es uns umso mehr, dass du von einem Rabatt profitieren konntest.

Vielen Dank für dein Vertrauen in POC. Wir wünschen dir viele komfortable und tolle Stunden auf dem Rad!

Sportliche Grüße,
POC

Resposta da POC

Há 2 dias

Hej Manuel,

Thank you for your review!

We're delighted to hear that your order arrived so quickly. Providing a smooth and efficient delivery experience is very important to us, and we're glad we could meet your expectations.

Thank you for choosing POC, and we hope you enjoy your purchase!

All the best,
Eva

Resposta da POC

Há 1 dia

Hej Nathan,

Thank you for your feedback. We greatly appreciate you taking the time to share your experience with us. Please accept our sincere apologies for any frustration or inconvenience you may have encountered.

As a POC Member, you are eligible for complimentary return shipping. Provided that your POC Membership was active at the time the order was placed, you may return your order as long as the product remains unworn and in good condition.

Should you have any questions regarding the return process, please contact us at connect.na@poc.com, and our team will be pleased to assist you.

Your feedback is important and helps us continue to improve our products, services, and processes for the future.

Sincerely,
POC

Resposta da POC

Há 2 dias

Hej Jonathan,

We're delighted to hear that you had a seamless experience with us. That's exactly what we strive for, from browsing to delivery. We appreciate your support and hope you continue to enjoy your POC products.

All the best,
POC

Resposta da POC

Há 5 dias

Hej Thorsten!

Thank you for taking the time to share your experience.

We're very happy to hear that our personal communication made a positive difference. Great customer service is at the heart of what we do, and your kind words mean a lot to the team.
Enjoy your adventures with POC!

All the best,
POC

Resposta da POC

Há 6 dias

Hej Jon,

Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items and that our shipping notifications were helpful throughout the delivery process. We truly appreciate your support and hope you continue to enjoy your POC gear!🚴‍♂️

Sincerely,
POC

Resposta da POC

Há 6 dias

Hej John,

Thank you for sharing your recent shopping experience.

We're pleased to hear that you are happy with your items and that our service met your expectations. We appreciate your support and hope you continue to enjoy your POC gear!

Sincerely,
POC

Resposta da POC

Há 6 dias

Hej Jonathan,

Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items and honored to be apart of your road and mountain bike collection. We truly appreciate your support and hope you continue to enjoy your POC gear!🚴‍♂️⭐️

Sincerely,
POC

Resposta da POC

Há 6 dias

Hej Codi,

Thank you for taking the time to leave a review. We sincerely appreciate your feedback. We are pleased to hear that you had a positive shopping and checkout experience, and that your order arrived within an acceptable timeframe.

We do offer select models featuring magnetic buckles and would be happy to provide additional information about these options. If you are interested in learning more, please contact us at connect.na@poc.com, and we will be glad to assist you.

We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴‍♂️

Sincerely,
POC

Resposta da POC

Há 6 dias

Hej Paco,

Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items and that your order arrived quickly. We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴‍♂️⭐️

Sincerely,
POC

Resposta da POC

Há 6 dias

Hej Mario,

Thank you for taking the time to share your recent shopping experience.

We are pleased to learn that you were satisfied with the support you received and that our team was able to provide effective assistance and solutions. We sincerely appreciate your continued support and look forward to serving you again. We hope you continue to enjoy your POC gear! 🚴‍♂️⭐️

Sincerely,
POC

Resposta da POC

Há 6 dias

Hej Timothy,

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with your order and sincerely appreciate your positive feedback regarding our high-visibility helmet color options and features. We wish your son a smooth and speedy recovery and thank you for sharing your experience with us.

We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴‍♂️⭐️

Sincerely,
POC

Resposta da POC

Há 7 dias

Hej Benno,

Vielen Dank für dein tolles Feedback! 😊

Es freut uns sehr, dass du mit deinem neuen Rucksack, der schnellen Lieferung und dem attraktiven Preis zufrieden bist.

Wir wünschen dir viel Freude mit deinem POC-Produkt und hoffen, dich bald wieder bei uns begrüßen zu dürfen!

Viele Grüße,
POC

Resposta da POC

Há 7 dias

Hej Oliver,

Vielen Dank für deine tolle Bewertung! Wir freuen uns sehr, dass die Skibrille bereits einen so guten ersten Eindruck hinterlässt und du mit der Verarbeitungsqualität sowie dem zusätzlichen Glas zufrieden bist. 😊

Jetzt bleibt nur noch, auf den nächsten Winter zu warten und die Brille auf der Piste ausgiebig zu testen. Wir wünschen dir schon jetzt viele großartige Skitage und hoffen, dass sie deine Erwartungen dort genauso erfüllt wie beim Auspacken! ❄️⛷️

Viele Grüße,
POC

Resposta da POC

Há 7 dias

Hej Fabrizio,

Thank you for your kind words!

It’s wonderful to hear that the materials, packaging, and delivery lived up to your expectations.
We truly appreciate your trust in POC and wish you many great adventures ahead! 🚴‍♂️🏔️

All the best,
POC

Resposta da POC

18 de ago. de 2026

Hej Blake,

Thank you so much for your kind words. We’re really happy to hear you had a great experience, and that you’re enjoying your POC product. We truly appreciate your support and taking the time to leave a review.

Enjoy your rides and stay safe! 🚴‍♂️

Sincerely,
POC