When selecting Canada as your region, their website defailts to French. After spending time and switching through several devices to get english, I was able to order my product and it came is reasonab... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have to say that this time I was pleased to find the quality of the riding shorts to be superb, I have ordered a month ago a different pair of shorts and I was surprised to find that the materials l... Ver mais
A empresa respondeu
I purchased a cycling helmet and a pair of glasses from POC, and I’m extremely satisfied with both. The quality is excellent, the fit and finish are impressive, and the products feel very well made. I... Ver mais
A empresa respondeu
Meine neue Skibrille von POC werde ich leider erst in einigen Monaten richtig testen können. Die Brille sieht schon mal sehr gut aus. Die Verarbeitungsqualität ist perfekt und der Lieferumfang (mit ei... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos esportivos
- Loja de artigos para esportes ao ar livre
- Ciclismo de estrada
- Loja de roupas esportivas
- Loja de esportes de inverno
- Loja de roupas de inverno
Escrito pela empresa
Born and based in Stockholm, Sweden, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At the core of everything we believe and do lies data, research, and rigorous testing. Whether on the mountains, trails, or winding roads, a ride with POC is a ride protected by science. Cycling category has been designed to enhance performance and protection in any condition, explore the cycling helmets, sunglasses, and bike protection gear. Our comprehensive range of cycling products for men, women and kids also includes backpacks, accessories, and clothing. Snow category includes ski and snowboard helmets, goggles and protection built to keep you protected all day on the mountain. Complete your kit with apparel and accessories to keep you warm before and after any skiing.
Informações de contato
Nackagatan 4, 116 49, Stockholm, Suécia
- connect@poc.com
- poc.com
4,0
Muito Bom
184 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da POC
Hej Steffi!
Vielen Dank, dass du dir die Zeit für eine Bewertung genommen hast!
Es freut uns sehr zu hören, dass du mit deinen Produkten zufrieden bist und deine Bestellung schnell bei dir angekommen ist.
Vielen Dank für deine Unterstützung – wir wünschen dir weiterhin viel Freude mit deiner POC-Equipment! 🚴♂️⭐️
Alles Liebe,
POC
I ordered a visor for my helmet and…
I ordered a visor for my helmet and according to your website the order did not go through. I tried again and same result. Finally I did again and it went through. I then received confirmation that I placed three orders for the same thing and was told they could not be cancelled. So I had to pay for all three, get them, and then send back. I am now waiting for my refund.
4 de julho de 2026
Resposta da POC
Hej Jim,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience caused by this issue. Our team is actively working to resolve the website problem as quickly as possible and implement measures to help prevent similar occurrences in the future.
We appreciate your patience and value your feedback, as it plays an important role in helping us improve our services and overall customer experience.
Sincerely,
POC
Resposta da POC
Hej Katharina!
Vielen Dank, dass du dir die Zeit für eine Bewertung genommen hast!
Es freut uns sehr zu hören, dass du mit deinen Artikeln zufrieden bist.
Vielen Dank für dein Vertrauen und deine Unterstützung – wir wünschen dir weiterhin viel Freude mit deiner POC-Ausrüstung! 🏂⭐️
Alles Liebe,
POC
A BIG THANK You…
I contacted poc customer service and sent them pictures of helmet bracket that broke off and got a rep lacement for it very happy
Lee pollock
27 de junho de 2026
Avaliação não solicitada
Resposta da POC
Hej Lee!
Thank you for your review!
We're delighted to hear that our Customer Service team was able to help and arrange a replacement after reviewing the photos of the broken helmet bracket. Providing quick and hassle-free support is always our goal, so it's great to know you were happy with the outcome.
Thank you for choosing POC and for taking the time to share your experience.
We wish you many safe and enjoyable rides ahead!
Best regards,
POC
Resposta da POC
Hej Hervé,
Thank you for your feedback — we’re very sorry to hear about your experience.
We completely understand how disappointing it is when a replacement part isn’t available, especially when you’re hoping to get your helmet back in use as quickly as possible.
Unfortunately, we were unable to provide a replacement headset at the time because the requested part had already been discontinued. We also noted that the helmet was purchased around four years ago, which means it falls outside of our warranty period.
That said, we wanted to support you as best as possible, which is why we were happy to offer a 35% discount code as a gesture of goodwill — allowing you to order either a replacement helmet or the updated headset once available again.
If there’s anything further we can assist you with, please don’t hesitate to reach out — we’d be glad to help.
POC
No comms about order delay. No responsibility taken by CS.
I ordered a pair of sunglasses and received an order confirmation stating that I would receive a tracking number shortly afterwards.
After a week with no tracking information, I checked the website, which stated that POC members' orders should arrive within 2–5 working days. I contacted customer support and was told that an inventory count had delayed order processing, with orders only starting to be packed from today onwards. No apology was offered.
The issue wasn't the delay itself. I would have been happy to wait if it had been communicated. The problem was that no mention of the delay was included in the order confirmation or sent afterwards. Customer support repeatedly claimed the information had been on the website, but I had checked the relevant pages multiple times while comparing models and saw no such notice.
When I tried to cancel the order, POC would not allow me to do so.
Even with a substantial employee discount, this experience has put me off the brand. I had planned to upgrade my helmet and buy other kit from POC this summer, but I'll be spending that money elsewhere. Having since read the Trustpilot reviews, it appears that poor customer service is a recurring complaint. A good reminder to always read TrustPilot reviews beforehand.
8 de junho de 2026
Avaliação não solicitada
Resposta da POC
Dear Alex,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear about your experience and understand your concerns. We also regret that our response didn’t fully meet your expectations.
Regarding the cancellation, we understand how frustrating this must have been. Once an order has entered the processing stage, we’re unfortunately not always able to stop it, but we recognise that in situations like this, the overall experience needs to feel smoother and more customer-focused.
Please rest assured that your feedback has been shared internally, as we’re continuously working to improve both our communication and overall service.
We’re sorry that this experience has impacted your view of our brand.
If you’re open to it, we’d really appreciate the chance to support you further – whether it’s with returning your order or anything else. Please feel free to reach out to us directly.
Kind regards,
POC
POC bib manufacturing flaws / Low durability products
I purchased an expensive POC bib and was initially very happy with the product. However, after limited use the fabric failed along the seam, despite there being no other visible signs of wear or damage. I contacted customer service regarding what I consider a manufacturing defect, but my claim was rejected because I no longer had the original receipt.
I understand warranty policies, but I am disappointed both by the product quality and the customer service experience. For a premium-priced product and brand, I expected better durability and more customer-focused support.
***UPDATE***
After this review, POC came in contact and offered an appropriate solution. Thank you and fingers crossed that it lasts longer.
23 de maio de 2026
Avaliação não solicitada
Resposta da POC
Hej Maarten!
Thank you for your feedback — we’re sorry to hear about your experience, and we understand your frustration.
To assess warranty claims, proof of purchase is required so we can confirm eligibility. In this case, we were unfortunately unable to proceed, also considering that the purchase dates back around four years.
That said, as a gesture of goodwill, we were glad to offer you another solution, which we will contact you about via email.
If there’s anything further we can assist you with, please don’t hesitate to reach out — we’d be glad to help.
POC
Schlecht, noch schlechter, POC
Das Schlimmste, was ich bei einer Retour je erlebt habe, der Alptraum schlechthin. Ich würde dort nie wieder etwas bestellen.
20 de maio de 2026
Avaliação não solicitada
Resposta da POC
Hej Markus,
Es tut uns sehr leid zu hören, dass du eine so negative Erfahrung mit deiner Rücksendung gemacht hast.
Bei Fragen oder Unklarheiten kannst du dich jederzeit gerne vorab an unseren Customer Service wenden – wir sind immer bemüht, gemeinsam eine passende Lösung zu finden.
Sollte das Paket noch nicht aufgegeben worden sein, wende dich bitte ebenfalls direkt an unseren Kundenservice, damit wir dich bestmöglich unterstützen können.
https://poc.com/en/customer-service
Vielen lieben Dank,
POC
Excellente expérience avec le service client
Excellente expérience avec le service client.
Casque commandé (300€) et soit-disant « livré » par ces incapables d’UPS. En réalité, le colis a été déposé sur le pas de ma porte et a été volé avant que je rentre chez moi le soir. Le service client de POC m’a directement envoyé un nouveau casque après un seul mail de ma part. J’ai grandement apprécié leur réactivité et ce geste commercial.
12 de maio de 2026
Avaliação não solicitada
Concussion after crash
I purchased the POC Ventral MIPS helmet from Competitive Cyclist. I like the appearance and comfort of the helmet but after a crash I’m concerned about the impact protection and safety of the helmet. I adjusted the helmet according to POC specs. While the it only shows one small impact mark, I suffered a concussion. I am not an engineer but it appears that the helmet did not absorb or cushion my head from the impact as it should have done.
24 de abril de 2026
Avaliação não solicitada
Resposta da POC
Hej David,
Thank you for your feedback, and we hope you´re recovering well after the crash!
Helmets like the Ventral MIPS are designed to reduce the risk of serious head injuries by absorbing and managing impact energy.
Even when a helmet shows only minor external damage, it may have absorbed significant energy during a crash.
However, it’s important to note that no helmet can fully prevent concussions, as they are primarily caused by rapid acceleration and rotational forces affecting the brain.
The MIPS system is specifically designed to help reduce rotational motion transferred to the head, which is one of the key factors in concussions.
That said, the outcome of an impact depends on many variables such as speed, angle, and surface conditions.
Thank you and kind regards,
POC
Rückgabe ein schlechter Witz
Rückgabe ein schlechter Witz. Obwohl Logistic Zentrum in GER muss das Paket nach NL geschickt werden.
26 de abril de 2026
Avaliação não solicitada
Resposta da POC
Hej!
Danke für dein Feedback.
Gerne möchten wir das kurz richtigstellen und erklären:
Ja, in Deutschland betreiben wir ein Sortierzentrum, das wir für POC‑Member nutzen. POC‑Member innerhalb der EU (ausgenommen Schweiz, Norwegen und Großbritannien) erhalten für Rücksendungen ein kostenloses UPS‑Rücksendeetikett. Sobald das Paket im deutschen Sortierzentrum eingetroffen ist, wird es an unser Zentrallager in den Niederlanden weitergeleitet.
Für Nicht‑POC‑Member erfolgt die Rücksendung direkt an unser zentrales Logistikzentrum in den Niederlanden. Von dort aus versenden wir auch unsere Ware an unsere Kundinnen und Kunden.
Wir verstehen, dass dieser Ablauf auf den ersten Blick etwas umständlich erscheinen kann, und nehmen dein Feedback sehr ernst.
Vielen Dank, dass du dir die Zeit dafür genommen hast.
POC
Acquistato cuscinetti di ricambio per casco mtb.
Acquistato cuscinetti di ricambio per casco.
Il corriere scrive di aver consegnato, ma non riceviamo il pacco.
Scrivo al servizio clienti Poc (che risponde sempre e subito...avevo già chiesto info per la taglia del prodotto) e mi dicono che contattano il corriere, ma che comunque nel frattempo mi rispediscono il prodotto (complice il fatto del costo contenuto) che mi arriva nel giro di 2 giorni.
Oltre a questo una scontistica per chi si iscrive alla newsletter utile e reale (zero costi di spedizione sempre e 15% di sconto sul primo acquisto. Non come tante aziende dove poi trovi la clausola (scritta in microscopico) che queste scontistiche vengono applicate solo da certi importi in poi (sempre piuttosto alti..).
Quindi che dire...TOP!
23 de abril de 2026
Avaliação não solicitada
Sehr schlechte Qualität kauft kein POC ganzer Helm löst sich Schutzschicht mein Geburtstag ist zerstört
Es löst sich überall so eine Art Folie auf dem Helm so etwas überteuertes Minderwertiges es war mein Geburtstag Geschenk hab keine Rechnung also keine Hoffnung Geld zurück zu bekommen warum tut ihr sowas eigentlich hört auf mit wir überprüfen und es tut mir leid ich kann vor POC nur warnen
23 de abril de 2026
Avaliação não solicitada
Resposta da POC
Hej Florian!
Es tut uns leid zu hören, dass sich die matte Beschichtung deines Helms löst!
Bitte sende uns einige Fotos deines Helms, einschließlich der Seriennummer und des Produktionsdatums, an die untenstehende E-Mail-Adresse.
Du findest diese Angaben auf den Aufklebern im Inneren des Helms.
E-Mail-Adresse: connect.eu@poc.com
Vielen lieben Dank,
POC
Eigentlich nicht mal einen Stern
Eigentlich nicht mal einen Stern. Hab jetzt schon der zweiten Poc Tectal in schwarz matt bekommen und auch bei diesem löst sich die matte Lackschicht wie Wachs von der Helmoberfläche. Das ist doch keine Lackierung. Was verabeitet ihr denn da??
Als für diesen Preis erwarte ich schon Qualität.
13 de abril de 2026
Avaliação não solicitada
Resposta da POC
Hej Guido!
Es tut uns leid zu hören, dass du diese Erfahrung gemacht hast – das entspricht natürlich nicht unserem Qualitätsanspruch.
Wir verstehen gut, wie frustrierend das ist.
Bitte melde dich in solchen Fällen direkt bei unserem Kundenservice. So können wir uns deinen Fall genauer anschauen und gemeinsam eine passende Lösung finden – wir helfen dir hier sehr gerne weiter.
Vielen Dank für dein Feedback!
POC
Jag har mailat kundtjänst 3 gånger…
Jag har mailat kundtjänst 3 gånger under 3 veckors tid för att få hjölp med en retursedel, utan att få svar. Det gör att jag behöver betala en returfraktsedel på 400 kronor själv, när dem egentligen ska stå för den då jag är medlem. Produkterna är bra, men när jag behöver lägga energi på denna typ av problem kommer jag handla från ett annat varumärke nästa gång!
7 de abril de 2026
Avaliação não solicitada
Resposta da POC
Hej Fanny!
Thank you for your review, and we’re really sorry to hear about your experience. We completely understand how frustrating it must have been to reach out multiple times without receiving a response.
We’ve checked your case and found that your email was unfortunately routed to the spam folder by our system, which is why we weren’t aware of it.
We sincerely apologise for the inconvenience and the frustration this has caused.
This is certainly not the experience we want to provide, and we’re very sorry that this resulted in extra effort and costs on your side.
Please rest assured that we’re here to help and will make sure your case is handled properly.
Thank you for bringing this to our attention.
POC
Shocking b2b relations they sold us the…
Shocking b2b relations they sold us the idea of a partnership on the phone and then got marketing off us for a whole year and then put debt collectors for some helmets that cost them very little.
1 de outubro de 2025
Avaliação não solicitada
Resposta da POC
Thank you for taking the time to share this feedback. We’re genuinely sorry to hear that your experience hasn’t matched your expectations. As this review does not include specific details, we’re unfortunately unable to identify the situation or understand what may have gone wrong.
We would really appreciate the opportunity to look into this properly. Could you please contact us directly at office@poc.com with your company name and any reference details? This will help us clarify what happened and resolve the matter as quickly as possible.
We always aim for transparent and fair B2B partnerships, and we are keen to clear up any misunderstandings, including billing or communication issues, to ensure a constructive outcome for both sides.
Looking forward to hearing from you so we can assist further. POC Customer Service
I bought a product on the website for…
I bought a product on the website for my Christmas holidays. I did not receive at the adress i gave. Not poc fault. Then i changed the adress and receive it well, but wrong size !
So I sent it back for a refund.
Still it’s a 6 stars service, I had the chance to talk to Eva who managed everything since day 1.
Working as a manager in à store, it’s very important to face the same contact. She managed everything as a pro even if it started wrong.
I’ll defenetly buy again this brand with this kind of customer service.
Bravo !
24 de dezembro de 2025
Avaliação não solicitada
I would strongly recommend avoiding…
I would strongly recommend avoiding purchases directly from the POC website. Unfortunately, my experience with their return process was extremely disappointing.
Because my email address had not been registered prior to placing the order, I was apparently not eligible for a free return or any assistance with the process. Customers are left to organize everything entirely on their own.
In my situation, returning a relatively large package internationally would cost a significant amount of money. I have rarely encountered such a complicated and impractical return policy.
I would strongly recommend purchasing them through retail stores rather than directly from poc.com.
5 de março de 2026
Avaliação não solicitada
Resposta da POC
Hej!
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the return process did not meet your expectations.
Our free return labels are available for customers who were registered as POC members at the time the order was placed. If the membership registration is not fully completed before checkout, the system unfortunately cannot apply the member benefits, including free standard shipping and free returns.
That said, we always encourage customers to reach out to our customer service team first if they encounter any issues with an order or return. In many cases, we can review the situation and help find a solution or guide you through the process.
We appreciate your feedback, as it helps us improve the customer experience, and we hope you will consider giving us another opportunity in the future. If there is anything we can still assist you with, please don’t hesitate to contact our customer service team.
Thank you and kind regards,
POC
I bought a mountain bike helmet…
I bought a mountain bike helmet directly from the poc site december 2025 et they shipped one from 2021!!!! For an helmet over 200$ it’s totally Innacceptable.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da POC
Thank you for your feedback. We understand your concern regarding the manufacturing date of helmets. Please allow us to clarify: as long as a helmet has been stored correctly, in suitable conditions without exposure to sunlight, heat, or humidity, it maintains its full protective performance and safety.
POC helmets are designed for a recommended lifespan of at least 3 years of use, with lifespan begining the first date of use. The production date does not reduce their safety or quality when the product has been handled and stored properly before sale.
We hope this helps to clarify the situation, and we appreciate you taking the time to share your thoughts. Please reach out to info+na@poc.com if you have any further concerns and we'd be more than happy to assist you!
POC
Schlechte Haltbarkeit des POC Octal X MIPS
Ich habe einen ungenutzten POC Octal X MIPS. Ich wollte ihn nach einem Jahr Lagerung im Schrank mit Spüli sauber machen und der schwarze matte Lack platzt ab. Des weiteren weißt der Helm Falten/Druckspuren im Schaumstoff auf, die laut POC Support nicht normal sind, aber auch unter den Polstern zu finden sind. Ich habe den Helm nicht getragen und bezweifele das falls der Helm vor meinem Kauf schon mal retourniert wurde, dieser an vielen Stellen mechanisch bearbeitet wurde. Die Qualität des ca. 200€ teuren Helmes scheint schlecht zu sein.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da POC
Hej!
vielen Dank, dass Du Dir die Zeit genommen hast, Dein Feedback zu teilen.
Bitte kontaktiere uns direkt über unseren Support oder den Händler, bei dem Du den Helm gekauft hast, und sende uns gern Fotos vom Lackabplatzer und den Schaumstoffstellen, sowie der Rechnung.
So können wir den Fall prüfen und gemeinsam eine Lösung finden.
Uns ist es sehr wichtig, dass unsere Kunden voll Vertrauen in ihre Helme haben.
Wir hoffen, dass wir das Problem schnell zu Deiner Zufriedenheit klären können.
Liebe Grüße,
POC
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