POC Avaliações 

After email after email. There just seems like there is no human contact to it. And yet after sending my image via website and via email about 5 times. They still dont have it.. wasted my money so far.

Just had brilliant customer service from POC
Cycling helmet had fault with adjustment system
POC sending spare replacement part by return, free of charge
Can’t ask for more than that

I am extremely impressed with POC as a brand. The quality of their helmets is outstanding — you can really feel the attention to detail, safety, and comfort the moment you use them.

What truly sets POC apart, however, is their customer support. The support team is professional, friendly, and genuinely helpful. Any questions or concerns are handled quickly and with care, which gives me a lot of confidence in the brand.

I fully stand behind POC and would highly recommend their products to anyone who values safety, quality, and excellent customer service.

Have been a loyal customer to POC products for many years, and have spent large amounts of money on their products. Would highly advise against buying from their own website however. I hadn't registered my email before purchasing, so wasn't eligble for a free return or any help with it. I wouldn't have mind paying for the return, as is the case for many other stores, but instead you are expected to handle the return all on your own. Shipping a large package internationally would cost at least half of what I paid for the product, a VPD back protector for 120 Euro. I have never seen a return policy like this before.

I recommend their products but they should be bought in retail - not on poc.com. Will not be supporting POC in the future.

Info eu adress not working anymore whereas they say we will come back on the 5 january
never received my product

This company sucks. I have bought so much POC in the past from my local trek store and this was my first online purchase, but I wont buy anything ever again.

I made my first online purchase because they offered me a 15% discount on my first order. I was having issues applying the code but I placed the order thinking customer service could help adjust my order to include the code. NOPE. Their best solution was for me to wait 2 weeks for my order to arrive, send it back, cancel the order, order it again, and then I could get the 15% off. What year is it?! This is your best customer service solution?

Here is the customer service email.

Unfortunately, we are not able to retroactively apply discount codes once an order has been placed.

You are welcome to return the original order once it arrives (or if it has already arrived) for a refund, and place a new order using the discount code. If you would like to save the code for another order, we can look up the expiration date for your code as well, so you know when to use it by.

We appreciate your understanding.

Thank you and kind regards,

Ali
Customer Service

I then asked if they could just give me a gift card for the amount and their answer was a flat no.

Awful customer service. Loyal customer lost over $40. I tell all my cycling friends too.

"We would like to clarify that while we would have loved to retroactively apply your discount code, unfortunately our system is unable to once orders have been submitted."

Why dont you send me some socks or something to make up for it? here is my order # so you have all my info. order 7581618. I am a men's 11 US show size. Send me something worth $40 and it will satisfy me.

Watch out for bad customer service!
I purchased a POC Cularis helmet in August (via Biker Boarder Germany) After a minor fall, one of the visor mounting tabs broke and a small crack appeared in the visor. Things like this happen and the visor did what it was constructed for. But now comes the disappointing part:

I contacted POC to order a replacement visor and was informed that replacement visors for this model will not be available until the 2026 biking season, with no exact delivery date.

As a result, the helmet is currently not fully usable after a normal accident scenario, despite being a current, non-discontinued product.

Customer service advised waiting until next season or contacting the dealer, although spare-part availability depends on the manufacturer.

Potential buyers may want to consider the availability of essential spare parts when purchasing a poc helmet or don’t fall in the winter season.

Update 1.1.26
Thank you for the reply. Unfortunately, no concrete solution or timeline was provided, so the issue remains unresolved.

Great products, quickly delivered

Smooth ordering experience and item was as described. Delivery within estimated timeframe.

I am very disappointed with this helmet. It is only two years old, and I have always used it carefully. During a warm ski day in March (around 15°C / 59°F), the helmet suddenly became sticky and part of the surface melted, even though it was only exposed to normal sunlight while skiing.
According to the manufacturer, this is “normal wear” caused by contact with ski goggles or “direct heat,” but there was absolutely no contact with sunscreen, chemicals, heaters, or any other heat source. A helmet at this price point should be able to withstand these normal conditions.
It is very frustrating that a relatively new helmet can become unusable after just one warm day. I expected much higher quality from a brand known for reliability.

RESPONSE ON POC:
I have already emailed your team, and your reply stated that the helmet could not have melted and that the discoloration was caused by using ski goggles (which is surprising, as you’d expect the helmet to withstand this). You offered a 35% discount, but given that the helmet is only two years old and the plastic has melted and become sticky from the sun, I’m not willing to spend a significant amount of money on another one.

Delivered super fast - nicely packaged, beautiful product. Thank you team POC!

Purchased 2 of these moving from another reputable brand and disappointed more in the customer service than the issues with the helmets. Anyone can flog a helmet but supporting a customer seems to be a bridge too far. I’ve just repurchased with my previous manufacturer tail between thy legs. POC you need to fill the service boots or find something else to do eh

Hab Helm, Skibrille und Ersatzlinsen von POC. Immer sehr gute Qualität!

Liars

Purchased something from their Amazon online retailer, their co listed as "Canada Direct" but return mailing label for POC Ltd in Toronto.

Returned a product that we never installed as it didn't fit, but now they're claiming it's leaking. Looked online, and they've screwed over other customers, so how do I know they're not lying about it leaking and showing me the actual photo of the item I returned? Mine was brand new, but they're claiming it's used (but how when it hadn'ty even been installed???). Claiming it's my fault somehow and don't want to refund me over $1700 worth of parts for this stupid kit. So losing 1700+ as well as freight to ship it back.

Ich hatte einen schweren Fahrradunfall. Kiefer gebrochen, 6 Rippen verletzt. Der Helm von POC hat mir vermutlich das Leben gerettet, da ich ansonsten schwerste Kopfverletzungen gehabt hätte.
Ich werde mir wieder einen Helm von POC kaufen. Diesmal ggf mit Kieferschutz :)
Gutes und sicheres Produkt.
Danke!

My first ever MTB helmet was a POC and I absolutely love it! The quality is great and fit feels amazing.

Gute und vor allem unkomplizierte Website, schnelle Lieferung und tolles Produkt

Great products! I have a pair of Aspire sunglasses that I wear road and city biking and they're amazing. Great clarity, pretty light, and stylish. And the shipping was timely.

I bought a new road-bike helmet yesterday from the POC website. The site was very informative and purchasing from the site was easy. It was a high-end product and I was able to easily access all specs and also reviews. POC is widely adopted by pro cyclists, and I recommend the brand and their products wholeheartedly!

The team was helpful and knowledgeable about product questions!