POC Avaliações 

Love the new Cularis helmet. Light, excellent air flow, fits well. Got one because of the excellent safety rating from VA Tech, but all the features are pretty dialed.

I ordered the incorrect helmet size & paid. I instantly noticed an emailed customer service. I asked could they change the size? They told me No & I had to re-order, which meant paying for two orders. I took their advice only to discover UK customers have to pay for returns & include tracking. My return bill was over £30. It was my first order. I found the size guide on the other items I ordered not at all useful. I was looking to spend over £400 but ended up having to return the items because the sizes were all wrong, and I was left out of pocket.

terrible customer service, Max (if that is his real name) was of no help. Spent a lot of time trying to solve a problem, didn't get any real solutions so we had to go but somewhere else.

Aller letzter Kundenservice, sowas hab ich nur selten erlebt. Rückversand: komplizierter kann man es dem Kunden nicht machen. Rückerstattung nach 3 Wochen immernoch nicht erhalten, eine Mail mit einem Artikel als Gutschrift von zwei zurückgeschickten habe ich, also nochmal Mail schreiben und weiter hoffen. Wir werden in Zukunft keine Artikel mehr von POC kaufen weder direkt noch woanders. 92,50€ stehen mir an Rückerstattung zu, nur 50€ wurden erstattet!

POC har riktigt bra och snygga produkter, men deras returtjänst är en katastrof. Jag fick betala 275 kr för att returnera en vara till Nederländerna, och en annan retur skulle gå till Tyskland. Där fick jag visserligen en returetikett, men den var för UPS – och det finns inget UPS-ombud där jag bor. Processen är omständlig, krånglig och långt ifrån kundvänlig. Många andra företag har löst returhantering betydligt bättre. Tyvärr gör detta att jag mest troligt inte kommer att handla från POC igen, oavsett hur bra deras produkter är.

I had an issue with some MTB Knee pads, reached out and a lovely lady called Denise in customer services was brilliant! Love POC product and always looking to purchase more!

ski helmet, fornix MIPS, best helmet i have ever owned, so light and so comfortable, super fast delivery, highly recommend

Selling helmets with a 3 year old manufacturing date is nothing but fraud!

Ich habe mir den Rad Helm “Ventral Air Mips” gekauft. Der Helm tut mir binnen kurzer Zeit fürchterlich weh und hinterlässt tiefe, rote Druckstellen auf meiner Stirn, obwohl ich ihn kaum zudrehe. Ich habe POC angeschrieben und als Antwort erhalten, dass meine Kopfform wohl nicht zum Helm passt, zurückgeben kann ich ihn nicht, weil ich ihn schon verwendet habe und kein Herstellungsfehler vorliegt. Kundenservice ist das keiner. Ich muss mir einen anderen Helm kaufen. Sicher keinen POC.

i recently orderd the poc procen air and on i got a scratch on the glasses. i sent them a mail on same day and they send me a new pair for free and even free delivery.
so both a good product and a good service

I had no problems with returning a pair of glasses that didn't fit me. After sending them back, I received a refund in a timely manner.

Afterwards, I had a good experience with customer service regarding another pair of glasses I already owned. Thanks to July for the excellent service. I'm a satisfied customer.

I’ve been using POC gear for a while now, and I’m really impressed with the quality. My latest purchase, the Ventral Air MIPS helmet is no exception. Super comfortable, lightweight, and seems to provide excellent protection. Website is easy to navigate without too much fluff. Super fast delivery. All in all very pleasant experience again.

25 € verbrannt.

Habe einen Helm bestellt und bei der Bestellung schon 8 € Liefergebühr bezahlt. Leider hat der Helm nicht gepasst. Als ich das Retourenpaket zur DHL Station gebracht habe, wollten die nochmal 17€ von mir haben. Bodenlose Frechheit!
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Burned 25 €.

I ordered a helmet and already paid 8 € for delivery. Unfortunately, the helmet did not fit. When I took the return package to the DHL station, they wanted another 17 € from me. Outrageous!

Additionally, I ordered from Germany.

I am extremely disappointed with POC and their shocking lack of customer service. I made a purchase from them, and while the items were returned to them – with proof of delivery from the courier and POC themselves acknowledging receipt of the return – I am still waiting for my refund.

This is completely unacceptable. Despite multiple attempts to contact them, I have received no response or update. It seems POC has no interest in assisting their customers once they’ve taken your money.

If the refund is not processed promptly, I will be escalating the matter through my card provider, AMEX, to resolve it. This is not a route I would normally take, but their utter disregard for professionalism and accountability leaves me no choice.

This experience has been enough to ensure I will never shop with POC again, and I would advise others to avoid them as well. Their poor service and lack of communication make for a deeply frustrating and stressful experience. Avoid them at all costs!

I can't recommend women's W's Pure Bib Shorts VPDs the padding is terrible when you first look at it, it looks ok but once you ride it's awful. Supposedly you can pull these bids down without taking your jersey off. There is no way possible to do this.
Contacted POC and the email was generic and don't care. Terrible service.
The Lycra is lightweight and feels ok but think it will stretch quite quickly.
Don't buy these.

No Refund, No Communication – Terrible Customer Service

I am extremely disappointed with POC and their appalling customer service. I purchased a helmet from them before Christmas as a birthday gift, and the delivery was delayed FOUR times, meaning it didn’t arrive on time. After the holidays, I returned the item, which was received by them over a week ago, yet I still have no refund.

I’ve sent THREE emails asking for an update, and not a single one has been acknowledged or answered. It’s clear they don’t care about their customers once they’ve taken your money. I’m left chasing them for MY refund with zero communication from their side.

This has been the worst shopping experience I’ve ever had. Avoid POC at all costs – they clearly don’t value their customers or provide the service they claim to. I just want my money back, but the lack of professionalism and accountability is shocking.

Save yourself the stress and shop elsewhere!

POC Otocon Race MIPS helmet.
Helmet tight to get off, but it's a full face Enduro so I can live with that. Very slight "peel" on the internal faces of the polystyrene areas, from the straps rubbing and sunglasses (that's why not a 5 star)
Excellent customer service regarding a replacement rain visor (not sold as a spare, very surprised) sent me one very quickly.

Wahnsinns support! Superschnell, stets freundlich und hilfsbereit!
Wenn man dann auch noch mit Denise zu tun, hat man das Rundum-Sorglos Paket gebucht!
Immer wieder gerne!

Poor customer service.

Ordered something from their store, it will not arrive since they made a mistake with my address and now they are even unable to send it again.

They issued a reimbursement but the experience as a whole has been terrible.