POC Avaliações 

Commande faite mois de juin encaissé 2 jours plus tard jamais livré aucune preuve de livraison...pas de réponse malgré plusieurs @ mail nous sommes le 19 Août....2024

Bought the Ventral Air MIPS helmet in Matt Black. MONUMENTALLY disappointed by its finish durability – it scratched awfully the first day just by regular handling and has looked like a flimsy $20 helmet since then. The foil is constantly peeling away – ironic given my girlfriend’s Decathlon helmet was like 1/6th of the price and the matt foil is far more resilient on hers.

POC makes high quality sporting gear that emphasizes comfort and safety. I am the proud owner of multiple POC helmets, for both skiing and biking. When one of my ski racing helmets came missing a certain level of release gear (due to the retailer I purchased it from, not POC) they happily sent me a replacement no questions asked. I would highly recommend POC for sports enthusiasts.

Leider hat UPS mein Paket verloren, aber der POC Kundenservice hat das Problem innerhalb von 3 Stunden super schnell und unkompliziert gelöst und mir mein Geld zurücküberwiesen. Hoffe nun, dass die neu bestellte Lieferung gut bei mir ankommt.

Retoure kostet mich 16,90€ weil Deutschland aus den Niederlanden beliefert wird. Helm war einfach katastrophal von der Passform.

I've been using ESSENTIAL ROAD VPDS BIB SHORTS for over a year now and I realized that they are not at all comfortable for long trips. Rubbing appeared after 80 km. Tried to leave a bad review on their website, but they didn't publish it! Support only responded to me once, saying that they would sort it out. But that did not happen.

j'ai commandé 2 vestes sans manches et une paie de lunettes cycle Elicit. coommande faite le 23/04/2024. la commande a été payée le même jour.
Nous sommes le 30/05 et je n'ai rien reçu.
Le plus ennuyeux est que malgré mes mails, je n'ai aucune réponse du support...

Mein POC-Helm hat mich vor schwersten Kopfverletzungen bewahrt.
Die Helmschale war gebrochen und ich hatte lediglich eine Gehirnerschütterung zu beklagen.
Die häufig in den Helmtests bemängelte Funktion der fehlenden „Reflektoren“ ist doch irrelevant, da hat doch jeder genug Fantasie umd das zu ändern.
Auf meinen Kopf kommt nur noch ein POC!

The best customer service, products, values and ethos. I have used POC sports exclusively for road cycling eyewear and helmets. Big thanks to Eva, for A+ customer support when I needed a spare part for my POC Elicit sunglasses. She helped source a part unavailable for sale on the site.

Dopo aver acquistato un casco air ventral mips arancio fluo ed averlo usato in estate, il colore ha iniziato a cambiare!
Ho scritto ripetutamente all'unica mail disponibile ma non sono mai stato ricontattato.
La serietà di un'azienda si misura sopratutto dall'assistenza post vendita, ancor più visto il costo del casco!

Excellent products and I am ever so grateful for the protection they have afforded me in my many MTB crashes.
Always a positive and speedy response from POC, particularly if there is a problem.
Shout out to Tina in customer service.
This is a decent brand with excellent customer service.

I am based in USA, so I actually ordered a helmet from POC. Can't complain, all good.

I ordered the helmet through instagram page. Really like the design. Very satified1

in general i like poc cycling Accessoire products.
but i need to advice if u buy a jersey /roadbike trikot. look carefully for the cut of the sleeves . there are several models what u cannot use more then 6-8 months then u looks like a homeless guy with the flattering arm cut . guys why a company with so beautiful and practicable products make stuff like this ? can i return this also after a year ? i have all from poc my helmet my clothes my glasses my gloves and socks . only shoes and the bike are not this brand ….pls help. the support phone dont want help.

I ordered my first helmet ever from them. I'd never worn one before and decided it was time to cover up the lid. I go the helmet and headed up to the slopes. Found the ear covers to be too sound muffling. Screwing with my balance and depth perception of other skiers. Reallly couldn't hear anything. So i sent them a detailed email explaining my problem and how I didn't feel safe using their product. Got the ole "Per our return policy.." Once you buy it and wear it it's yours. Or just don't take the tags off when you want to test it on the mountain.

I ordered a POC helmet online and I didn’t receive due to shipping delay.
When I contacted them they said not from their website and the person I was in touch with regarding my refund stop emailing me.
The customer service is very very bad.

Used old inventory helmets that were on sale back to the price without any discount to benefit from the upcoming winter period.

Poor customer service without anything properly done.

I had a fantastic support experience speaking to Eva. She was polite, pleasant and professional and helped me solve my issue quickly and satisfactory. I always say a company is only as good as their customer support - and in this case I can say its great! I had bought a helmet at a shop but Eva solved it for me without the need for me to drive all the way to where I had originally bought it.

Got extra set of cheek pad Free of charge. Just bye asking for a link to by Them, fast replay and friendly service. I highly recoment there Product. I have coron Air mips and vpd 2 backprotector. Size true for charts and normal in sizing.

As per most of the reviews here, the returns policy is rubbish. I live in the UK and ordered a helmet. It went from Germany, to the Netherlands and then to the UK and took 7 days to arrive. When it arrived it was not the same colour as the web site made it look (Himalayan sand - horrible don't buy it).

I can return it but have to pay the full postage cost myself, even though I feel the web site depiction of the helmet is very deceptive.

I do like the POC helmets in general so ordered another one from Amazon, which arrived the next day and would have been a free return if I needed it.

Just really makes for a bad feeling about the company and causes me to shop around more when I next renew my helmet.