POC Avaliações 

POC claims that they accept free returns for the subscribed members in EU. I ordered a product while I was in UK and asked to return it from my home located in Greece (EU country). Unfortunately they can't honor the free returns policy and with a "computer says no" attitude they responded that there's nothing to be done as the order made from UK. Great Products - very disappointing return policy.

This rating is a review of the customer experience buying from POC Sports directly, and not the actual products.

As others here have noted, and which I should have checked first, the return process for POC Sports requires shipping to the Netherlands and is customer paid. This is stated somewhere deep in the terms and conditions which POC customer care kindly point out when I enquired, but it is not transparent during the purchase process.

As a customer in Sweden, buying from a Swedish company, on a swedish website (.se), and in swediah language, it’s fair to assume a return will be within Sweden. Instead, I had to pay €12 / 120sek to return a pair of shorts that were too loose for their Medium size.

Complaints to POC customer care provide no empathy or goodwill gesture, just a well rehearsed ‘it’s in the T&Cs’.

So while their products are good, I recommend buying them from one of many other suppliers that offer free shipping and returns who are more transparent with their logistics, and don’t force their internal operational costs onto their external customers.

The glove I purchased based on the size guide was too small, so I wrote a somewhat harsh review for the sake of future buyers, but it is still not listed after a week.
It seems that they don't publish reviews that are inconvenient.
It's a shame, because the brand had given me a good impression until then.

Great design, terrible quality: I own three road cycling helmets and the colour fades after a few months, the foam parts fall apart. The quality to price ratio is a disgrace

Great products, but expensive to return the item that didn't fit. They should be more transparent on the website that you need to pay for the freight to The Netherlands yourself, or even better, let the customer take advantage of POC's discounted DHL tariffs. It ended up being the most expensive sweater I didn't buy.

Very pleasant customer service experience. I lost a single strap on my chest & back protector and was nowhere able to buy the spare part. When contacting POC with this inquiry they responded in a matter of minutes, asked for my address and two days later the spare part was delivered to me free of charge!
I was very positively suprised to get such fast and uncomplicated help and would hope to see such customer centricity also from other companies. Thanks!

Good products, very slow service. What is worse is that they force the consumer to sign up for the SHOP app to track orders which is just not good business practice. SHOP mines the user information and inundates the user with endless useless texts and emails in an effort to sell other or any product. Their services are dependent on a tracking number that has not yet been issued. They do not provide updates on the status of an order prior to shipment.

Googles Lens change System is not made to last. The plastic hooks don’t fit where they belong, and the material is not withstanding the pressure needed to install or destall lenses so that the frame broke at the nose part - and this already after one week of use. Very poor construction and low quality materials in my opinion. Had no problem with my O*****‘s for years.. very disappointing.

Pros:

- Products are fantastic, I have the meninx rs helmet and zonula comp goggles and think they are brilliant.

Cons:

- RRP way too high. I got both the helmet and the goggles for about 60% off on sportpursuit and still paid about £230 combined. No way the helmet is worth £260 on its own which is what they are charging.

- POC's explanation of features is appalling. My helmet has two step detachable earpads and my goggles have a removable air vent, but there are no instructions anywhere online or with the products explaining what to do. Like how difficult is it to add a short instruction booklet to your website explaining how to remove the earpads.

Not great if I'm honest. Me and my partner both have VPD air knee pads, both have failed in the same spot. The pad has rubbed its way through the outer layer of fabric in less than a year. The pads have Never been crashed, not rubbing on the frame. Had a response from poc saying this is a "normal sign of use". If you want knee pads that last more than a year through normal pedalling conditions then go for a different brand, POC are a joke when it comes to customer service.

If you are not 100% sure that the product is right for you, do not order it! The return policy they have is bs. For me, the return shipping will cost about the same as the damn product.

However, the customer service is good and the products are of quality.

Ordered a POC helmet and had a great and efficient experience with customer service.

First time ever dealing with Poc directly and I’d say don’t, if you don’t want an item they tell you to refuse it, now my package is stuck at ups with nobody at Poc accepting the package and Ups have tried 6 to 7 times! Also have to submit a new contact every time I email or I don’t get another response, so now I’m £160 quid out of pocket and no item either

Pro: Fast feedback on customer questions, fast delivery (at least to Germany).
Con: Attention: customers must pay return freight to Netherlands, with resulting high costs!
So only buy if you are 100% sure that you don’t need to send it back.

I had some issues with googles due to a mishandling on my side and the customer service was awesome. They helped me and even send me a compensation. Best snow wear brand there is

I damaged my foam pads for Tectal Race Spin and they send me a new one after just two days - and for free. Very high service rate🤩

POC offers incredible customer products and customer service. So I lost the right ear protector on my POC Obex SPIN rendering the helmet useless for winter activities. I asked POC if these items could be replaced, and while the plastic protector may not be replaceable, they ordered and replaced the right and added an additional left ear protector - in case it gets lost. Again, thank you so much! I highly recommend POC.

Ordered a chest protector over a week ago and payed $20 for expedited shipping because I needed it for collegiate nationals downhill race. Called a week after I ordered and they told me it hasn’t left the warehouse and that the quickest way I could get it was to cancel the order and re order it. Absolutely ridiculous. I understand all bicycle related companies are super busy right now but there is no excuse for just ducking up my order and not sending it out even after a week and a half.

Absolut great experience!
Had a problem with the helmet that I had ordered, but it was resolved in a very quick manner.
Surprisingly good customer service.

j' ai acheté un casque jaune fluo il y a 1 an ... le casque est blanc maintenant !!! complétement décoloré ; j' ai roulé dans le nord de la FRANCE avec un été pluvieux , le produit et les excuses de POC sont NULLES et tout ca pour 200 euros le casque !!!!