I have been looking at fresh pet food for ages and started to make my own at home but the cost after all the extras that are needed to make home food a complete diet were becoming rediculous . So I h... Ver mais
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Veja o que dizem as avaliações
Had a few orders now for Oscar who is a very fussy Yorkshire terrier who will go days without eating at all. Tried him on Poppy's meatballs as they are easiest for small dogs and there is no waste he... Ver mais
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My order arrived with no ice packing at all and considering I live in Scotland the food inside was all defrosted. When I raised this with the company I asked why my order arrived with no... Ver mais
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Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... Ver mais
A empresa respondeu
Detalhes da empresa
- Pet Shop
- Dog Café
- Fabricante de Alimentos
- Produtor de Alimentos
- Consultor de Saúde
- Loja de suprimentos para animais de estimação
Escrito pela empresa
The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️
Informações de contato
Coach House, Sandridge Park, Wiltshire, SN12 7QU, Melksham, Reino Unido
- 01380716599
- paws@poppyspicnic.co.uk
- poppyspicnic.co.uk
4,4
Excelente
530 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A purrfect option for my good girl
I swapped my cat onto raw food as I wanted to do everything I can for her to be a healthy weight and have a long life. I was previously feeding a different raw brand but swapped to Poppys Picnic as it’s portion controlled and I only need to defrost the exact amount I require. I can see the quality of ingredients in the meatballs and she loves them. Her coat is silky and now I can monitor her calories easily. The customer service is great and delivery is quick and easy.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Mash
Thank you so much for sharing your story and the 5 amazing stars.
We’re delighted to hear your cat is loving the portion-controlled meatballs and that you’re finding it easier to manage her weight and nutrition. Silky coats and happy pets are what we love to hear!
Thanks for your kind words about our customer service and delivery - we’re always here to help.
Much Kindness
Debs and Poppy
No fuss raw food that goes down a treat!
No fuss raw food that goes down a treat! Takes away all the stress of ensuring you have the right combinations of ingredients to give a balanced diet - easy! Heartily recommended.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello C N
Thank you so much for your lovely feedback!
We’re thrilled to hear that Poppy’s Picnic takes the stress out of feeding and that your furry friend loves it! Making raw feeding easy and balanced is exactly what we aim for.
Thanks for the hearty recommendation — it means a lot to us! 🐾💚
Much Kindness
Debs and Poppy
Excellent quality food
Excellent quality food. My rescue working cocker loves it and she’s fussy after a bad start in life with a high worm load and gastro issues.
Delivery is swift and well packaged.
I wish you did a freeze dried raw kibble - then I could buy all my food from you.
Love supporting a great quality, well priced, great service company.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hi Louise
Thank you so much for your kind words and sharing your experience.
We’re so happy to hear your rescue cocker is loving the food and doing well after such a tough start. Swift delivery and careful packaging are really important to us, so it’s great to know that’s shining through.
We appreciate your support and feedback about freeze-dried raw kibble . We’re always listening and working to improve.
Much Kindness
Debs and Poppy
The best dog food
The best dog food! I honestly would never change it. My dog likes to eat it frozen he has the powerballs. So I just pop out the amount he needs - utter bliss.
Only 4 stars due to packaging. Better insulation is needed. I’ve had past issues where the food has come completely deforested which they resolved (communication top tier) but then it happened again a few months later - no ice packs just polystyrene sheets inside. I was tempted to try other brands but honestly it’s the best food! I wish one day they will be able to stock in pets at home or at least every Asda so I can just collect it.
Our dogs been on poppys for about 2 years. We have used various well known raw food before and poppys is just 10/10 for food qualities
2 de julho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Thank you so much for your lovely review, it means the world to us! We’re over the moon to hear your dog loves the Power Balls and that you’ve been ordering from us for over two years. That’s the biggest compliment we could ask for.
We’re sorry about the packaging issues you have experienced. There were some challenges earlier this year with our dry ice supply, which affected a small number of deliveries and it sounds like yours has been one of them. Thankfully, this has now been fully resolved, and our packaging process is back to where it should be. We’re also continuing to trial improved insulation options to ensure everything arrives perfectly frozen every time.
And yes, one day we’d love to see Poppy’s Picnic in Pets at Home! Until then, we’ll keep working hard to make your deliveries as smooth and reliable as possible.
Thanks again for your loyalty and kind words and do reach out anytime if we can help further.
Much kindness
Sophie
First class product, service and communication.
Firstly, their product saved my Cat's lives. Both suffering from Hypothyroidism, one worse than the other.
Secondly, nothing is too much trouble for them. There have been a number of occasions when I have miscalculated the packs I needed, once I had made contact, they were so quick to respond and sorted it out so I didn't run out.
Lastly, their communication is brilliant, I always knew what was happening and when.
13 de maio de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Linda
Thank you so much for your incredibly kind words — your message truly touched us.
We’re so grateful to hear that our food has made such a difference in your cats’ lives, especially in helping manage their hypothyroidism. That’s exactly why we do what we do , to support pets’ health in the most natural and nourishing way possible.
It also means a great deal to know our team has been there for you when you needed help. We understand how important it is not to run out of food, especially when your pets rely on it for their wellbeing, and we’re always here to make things as smooth as possible.
Thank you for your trust, your continued support, and for taking the time to share such thoughtful feedback. Please give your lovely cats a gentle cuddle from all of us.
Much Kindness
Debs and Poppy
First class
Delivery very efficient. Food is second to none. I have tried all brands of raw food and this beats the lot. My dog loves it and the balls help me maintain his weight. First class
30 de junho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hi Joy
Thank you so much for your wonderful feedback.
We’re thrilled to hear that our food stands out and that your dog loves it. It’s great to know the Power Balls are helping with weight management too — that’s exactly what we aim for!
Thanks for choosing Poppy’s Picnic and the 5 amazing stars.
Much Kindness
Debs and Poppy
Excellent food
Excellent food, my Welsh terrier started on Poppy’s Picnic puppy food & progressed to adult meals. She is now 7.5, fit, healthy with great teeth. I would highly recommend PO’s raw food, it’s natural & the only thing we add is a spoonful of bran to help with her bowels & prevent impacted glands.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hi Maria
Thank you so much for your lovely review and 5-starts.
It’s such a joy to hear about your Welsh Terrier’s journey with Poppy’s Picnic. From a pup to a healthy 7.5-year-old! We’re thrilled she’s thriving on our food, and it’s so encouraging to know it's helped keep her fit, full of life, and with those great teeth too! 🐾💚
Thank you also for the thoughtful tip about adding a spoonful of bran It’s great to hear how you're supporting her health in a way that works so well.
Much Kindness
Debs and Poppy
Excellent quality food and good customer service
I have a Shih Tzu who can be fussy. I find the meatballs great as she can have them either dry fried or raw. I like the high meat content, and the well sourced and good quality ingredients.
I did have a problem with one delivery where the chicken meatballs were defrosted . A phone call and a refund was issued with no hesitation so excellent customer service and I am happy to recommend.
6 de junho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hi Sue
Thank you for these wonderful 5- stars and amazing review.
We’re so pleased to hear your Shih Tzu is enjoying the meatballs, whether served raw or dry fried! It’s great to know the high meat content and quality ingredients are giving you confidence in what you’re feeding her.
We’re also really glad we could quickly sort out the delivery issue for you excellent service is something we truly care about, so thank you for recognising that.
Your recommendation means the world to us. Please give your little one a cuddle from all of us!
Much Kindness
Debs and Poppy
Easy to order and our dog
Easy to order and our dog, Murray, clears the bowl every time! Good choice of food options and now able to order smaller batches.
30 de julho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Nick
Thank you so much for this wonderful review and 5- stars.
We’re so pleased to hear that ordering has been easy and that Murray is loving his meals.Clean bowls are always a great sign! 🐾😄
It’s great to know the variety and smaller batch options are working well for you too. We’re so happy to have you both as part of the Poppy’s Picnic family!
Give Murray a big cuddle from us
Much Kindness
Debs and Poppy
Excellent shop
Excellent shop. The food is top quality & resolved all of my dogs dietary issues. It’s always delivered on time. Would highly recommend.
30 de julho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Clare
Thank you so much for your kind words!
We’re so happy to hear that our food has helped resolve your dog’s dietary issues . That’s exactly why we do what we do. Knowing it’s made a real difference means everything to us.
Thank you for recommending us and for trusting Poppy’s Picnic . We’re thrilled to have you and your pup as part of the family! 🐾💚
Much Kindness
Debs and Poppy
Excellent freshly frozen dog food
Excellent freshly frozen dog food. My 2 labs aged 13months have had poppys picnic since they were little. And the very fuzzy labadoodle we now has likes it too.Theres several flavours they have tried but the chicken and lamb ones are their favourite. There's no rubbish in them, they are idea tray sizes. If you bulk order on subscription you save money and just put them in the freezer and take out as needed. I take 2 days worth out at a time and put them in the fridge. Excellent supreme quality raw high protein dog food. They do cat food too.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Mrs S
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that your two Labs — and your lovely (but fuzzy!) Labradoodle — are all enjoying their Poppy’s Picnic meals. It’s great to know their favourites are the chicken and lamb recipes, and even better to hear how easy the trays and subscription model are working for you!
We put so much care into ensuring our food is natural, nutritious, and convenient, so your kind words mean the world to us. We’re proud to feed the cats too!
Thanks again for your support and for being part of the Poppy’s Picnic family.
Much Kindness
Debs and Poppy
One very happy schnauzer after finding …
One very happy schnauzer after finding Poppys Picnic. She used to be a very picky eater! Threw away more food than she ate since changing her to Poppys picnic many moons ago always wolfs it down and licks her bowl clean!! Excellent customer service both mg is too much b trouble for them.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Lynda
Thank you so much for your beautiful message!
We’re over the moon to hear your schnauzer has found her happy place with Poppy’s Picnic , from picky eater to clean bowl every time... that’s what we love to hear! 💚🐾
It’s always our pleasure to help however we can, so thank you for your kind words about our customer service too. Your support truly means the world to us.
Please give your lovely girl a big cuddle from the team and maybe an extra meatball or two! 😉
Much Kindness
Debs and Poppy
We love PP food!
Ordering and delivery all good.
My dogs love PP and it’s the one raw dog food that they poop without needing extra veg.
My only slight negative, is the package.
The cardboard outer is good, it’s just the plastic inside, as you need to wrap it.
I’d prefer a lid.
Still love the food though!
30 de julho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Van
T
hank you so much for your lovely feedback!
We’re delighted to hear your dogs love Poppy’s Picnic and that it suits them so well , especially with those easy-to-manage poos! 😊
We really appreciate your thoughts on the packaging. It’s super helpful to know what works best for our customers, and we’re always looking for ways to improve. Your suggestion about a lid is noted and will definitely be passed on to our team.
Thanks again for your support and love for the food.
Much Kindness
Debs and Poppy
Never looks as advertised
Never looks as advertised, will arrive with some partially & others fully defrosted. So some obviously wasted.
When contacted about this they say I'm the only one, yet on a Facebook page I'm plainly not the only one!
& to add insult to injury you can only
order in set amounts.
I am no longer subscribed & both our dogs are on a different food.
3 de maio de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
We’re sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.
It’s never our intention for any of our food to arrive in anything other than perfect condition. We take great care with our insulated packaging and delivery process, but clearly something went wrong here.
We’re also sorry to hear you felt dismissed when raising this with us. That’s certainly not how we want anyone to feel. Your feedback matters, and we take concerns like yours seriously and we’re continuing to work closely with new packing materials and couriers to improve consistency.
Although we’re sad to hear you’ve moved on, we wish you and your dogs all the very best and thank you again for trying Poppy’s Picnic. And if there is anything I can do, please reach out to me at paws@poppyspicnic.co.uk as I would love to help and turn this around.
Much kindness
Sophie
Gobbled down with gusto for 8 years!
Wolfie has eaten Poppy’s picnic since he was a puppy, now 8. The ordering is easy, delivery is seamless & the packaging damage proof. He’s happy so I’m happy
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Katharine
Thank you for sharing Wolfie's story!
It's wonderful to hear he's been enjoying Poppy's Picnic since puppyhood. That's such a special journey together. We're glad the ordering and delivery makes things easy for you , and that Wolfie's happiness shines through.
Happy pups = happy humans, and that's exactly what we love to hear!
Much Kindness
Debs and Poppy
Liked by cat
One of my cats loves their little chicken meatballs style raw food. It's very easy to portion the raw food as it's in little meatballs.The only think I wish they did was better options to change the frequency of your subscription - at present you can choose the date for your next delivery but not the frequency i.e every 2 weeks.
Date of experience: 31 July 2025
31 de julho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Thanks so much for your lovely feedback, we’re thrilled to hear your cat is enjoying our little chicken meatballs! They’re a firm favourite with quite a few feline fans.
Regarding the subscription, it sounds like there may be an error as you should be able to set a regular frequency, including options like every 2 weeks. We’ll be in touch next week to take a closer look and see what we can do to sort it for you.
Much kindness
Sophie
Excellent service and Cisco loves his…
Excellent service and Cisco loves his meat balls
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hi Mrs Halidu
Thank you so much for your lovely message.
We're so pleased to hear that you've had an excellent experience and even more thrilled that Cisco is loving his meatballs.
Give him a cuddle form all of us.
Much Kindness
Debs and Poppy
Absolutely brilliant food
Absolutely brilliant food. Cats love it and the meatballs are quick to defrost. Especially convenient for single-cat households!
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Marta
Thank you for your kind words!
We're thrilled to hear your cat is loving the food and that the meatballs are making mealtimes easy and fuss - free. They really are perfect for single cat households ( no waste or hassle!)
Thank you again for your support. Sending your cat a little head scratch from us.
Much Kindness
Debs and Poppy
Our dogs love the Power Balls
Our dogs love the Power Balls, as tiny dachshunds its really easy to get their portions right with serving them a set number of balls and the vet is always really pleased with their weight and condition. They are healthy with beautiful shiny coats.
The subscription model makes it easy to always have it in the freezer and at no point in the 3 years we've used Poppy's Picnic have the dogs left the food or decided not to eat it. Also their poos are much less disgusting to deal with!
2 de agosto de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Hello Ursa
Thank you so much for this wonderful feedback — it truly means the world to us!
We’re so happy to hear that your tiny dachshunds are thriving on their Power Balls — and extra points for making portioning a breeze! It’s fantastic to hear they’re keeping a healthy weight, have shiny coats, and most importantly, happy tummies (and less-offensive poos too — always a win! )Three years of clean bowls and wagging tails is exactly why we do what we do, and we’re so grateful to be part of your pack’s journey.
Much Kindness
Debs and Poppy
My fussy little miniature dachshund…
My fussy little miniature dachshund loves this food and I'm so happy that she's getting really good quality, natural ingredients. I've always found the customer service to be fantastic and delivery is always on time.
31 de julho de 2025
Avaliação não solicitada
Resposta da Poppy's Picnic
Oh, this absolutely made our day! 🐾💛
We’re so happy to hear your fussy little dachshund is loving her food — high paw to her for having great taste! 🌟
Thank you for your kind words about our ingredients and service — we put a lot of love into what we do, so it means the world to know it’s reaching you both.
Give your little sausage a cuddle from us! 🐶💕
We’ll be here whenever you need us.
Much Kindness
Debs and Poppy
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