Pure Pens Avaliações 

2.899
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought the nib adjustment kit. Massively let down by the size of the micro mesh which is scarcely bigger than a first class stamp, which is not what was expected in the product photographs. Even at th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I always recommend this family run business. I have been using them for a while, I am confident that my stationery will be delivered on time and in perfect condition. Supporting an indie is a lo... Ver mais

Avaliado com 5 de um total de 5 estrelas

They have one of the best collection of fountain pens and inks in the UK. Especially if you are looking at TWSBI or DIAMINE products. Very much affordable and the shopping experience has been fantasti... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience! Fast delivery each time I placed an order no matter large or small. Nice packaging and lovely products. One or two times when I did have some issues they were resolved immediatel... Ver mais

Detalhes da empresa

  1. Materiais de escritório
  2. Loja de Materiais Artísticos
  3. Loja de materiais de escritório

Informação fornecida por fontes externas variadas

**We used to actively use Trustpilot and encourage our customers to review us on it. We have now moved to Feefo. Customers can still write reviews here, but this is not as reflective of our customer experience as Feefo is the active review site we use which sees each customer we have being directly contacted and asked to review their experience with us** . We are an online retailer of pens, pencils, notebooks, inks, refills and accessories. We have been selling stationery online since 2004 and have been quite knowledgable in what we do... some might even say pen experts! We can offer engraving, fountain pen nib customisation and servicing. We are also are one of only a handful of worldwide retailers of Noodler's Ink and TWSBI pens and are real specialists in Pelikan pens.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(2.899)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Bought the nib adjustment kit

Bought the nib adjustment kit. Massively let down by the size of the micro mesh which is scarcely bigger than a first class stamp, which is not what was expected in the product photographs. Even at this price it’s not worth buying , which means I will never trust this retailer again with any order. Quite shameful really .

11 de setembro de 2026
Avaliação não solicitada
logotipo da Pure Pens

Resposta da Pure Pens

Hello, So sorry to see this review.

We cannot see you got in touch with us directly about this so have now emailed you as well as replying here.

We have doubled checked the images we display on our site and whilst feel it is representative of what we generally send out, we're very sorry that yours was smaller than you thought it would be.

We have sent you 70% refund for the order as a gesture of goodwill for the disappointment of this and hope you can still make use of the items in the package.

Best wishes

Avaliado com 5 de um total de 5 estrelas

Absolutely the best shop in the UK

My first order was for some fountain pen ink, and they shipped it the same day I ordered it, and it arrived the next day. There was a minor issue with one bottle of ink and they replaced it no problem, and the replacement arrived next day. I have now ordered 2 more times from them, and will continue to do so. They have the best selection of fountain pen inks of any shop in the UK, and if that’s not enough for you to immediately go and order from them, well their customer service is incredible. I would give them 1 million stars if I could. You won’t be disappointed by their prices, their products, or their service.

9 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Consistently great!

I always recommend this family run business. I have been using them for a while, I am confident that my stationery will be delivered on time and in perfect condition.

Supporting an indie is a lovely thing to do.
Cheers Pure Pens!

8 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly

I emailed and then talked with Sophia and Ross at Pure Pens regarding recommissioning my Pelikan M800. They were both very helpful and I decided to hop in the car and go across to Newport to see Ross and get his expert hands on advice.

He was very helpful in explaining how to tweak my M800 nib and lots of discussion around inks and paper.

Came away having bought a new notebook and letting my pen interests take me into TWSBI ownership.

Great service and help from Pure Pens.

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service over many orders

I have placed many orders
All have arrived quickly and have been of great quality. A recent rare issue was dealt with very quickly and to my full satisfaction. Pure Pens is the first place I look for pens and related stationery.

25 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

I was finally able to get my hands on the Kaweco sport fountain pen in Bordeaux with a fine nib, thanks to PurePens. After being let down by other retailers, I was so pleased to find this seller. Delivery was extremely fast, very efficient and they even added a sweetie in my order. Highly recommend and I will definitely buy more in the future. Thank you

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect Company for Fountain Pens

Really great company for buying fountain pens and accessories! I ordered twice, once for jinhao shark pens and once for a pen cleaning kit which I am using now. Delivery was fast and they gave sweets in the order :)

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My go-to place for pens and inks

My go-to place for pens and inks. Ordered a Waterman Carene and Diamine Ancient Copper ink. Lovely pen, and works beautifully with the Diamine. Competitively priced and it arrived extremely quickly. Have been a customer since 2016.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service

Having experienced customer “care” from a variety of organisations in the past, I can say with confidence that PurePens delivers exemplary customer service!

I had an issue with my order which they resolved for me within 2 business days. Throughout the interactions I felt that the company really cared about ensuring that my experience of shopping with them was really great.

I will absolutely buy from them again.

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A horrendous site.

A horrendous site.

Annoying pop-up chat in the bottom left. Used Ublock to block it.

Annoying pop-up ad with "can't find what you're looking for?". Used Ublock to block it.

Another annoying pop-up whatever in the bottom right corner. Used Ublock to block it.

"RealReviews" banner on the right hand side that says that this site is oh so great. Used Ublock to block it.

Search bar with animated searches that move there and back all the time. Used Ublock to block it.

Offers carousel with animated offers. Used Ublock to block it.

But then I clicked on a different tab and was faced with another thing: animated tab titles. It cycles through "look at this pen!" and "We love stationery!". OK, I don't know how to block those. Let's close this website and never come back.

Oh, and several thousand reviews with an average rating of 5.0? Give me a break.

23 de agosto de 2025
Avaliação não solicitada
logotipo da Pure Pens

Resposta da Pure Pens

Sorry to hear you did not like the site - we’ll take you feedback on board and remove some of the elements which you have mentioned - one was a test and not permanent in any event, so it’s useful to know how they appear to website users.

We have been trading for 21 years this year and have over 60,000 past customers all over the world, so we are proud to have been rated and reviewed by many happy past customers across a few different rating platforms at 4.8 - 4.9 / 5 star.

Avaliado com 5 de um total de 5 estrelas

Top notch service, the best!

When I made my order, I accidentally deleted an ink I really wanted from it. I immediately emailed pure pens to see if I could add it because it was international shipping and they got back to me promptly saying they would take care of it.

This was my first order and the level of service I received was excellent. I was apprehensive since it was in international shipping but the pricing is excellent, the service was excellent, and the product arrived packaged very well.

I will absolutely buy from them again.

25 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely Business!

I have bought a Lamy Safari and converter and Diamine Blue Velvet from Pure Pens. Lovely people to deal with and products are excellent. They have a great website that I enjoyed reading - lots of excellent content. I think you will be treated as a valuable customer here however much you spend! Thanks

24 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Should be able to give a 6th Star.

Will leave a review here because this was an in-person order and I probably won't get a Feefo invite. Visited the store in person today and it was very much worth the 3 hour round trip. What lovely lovely people work here! Thank you so much for making me feel so welcome. I won't look anywhere else for my pens and inks in future :-)

4 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

fantastic service and postage

i am new to the fountain pen world and i can’t recommend pure pens enough. i emailed with an enquiry about a pen that was out of stock and Ross Adams got back to me instantly to accommodate for my request, so i bought the pen with some ink and the items got shipped out to me that day with quick delivery! will definitely be coming here if i need anything pen related in the future!!

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic experience and…

Absolutely fantastic experience and service from pure pens, placed order at 1 o’clock on 23rd December and arrived by 10 o’clock on 24th December, best price found online for the pilot capless and accessories, can highly recommend this retailer fantastic service thank you

24 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So Kind And generous

Wow , amazing company , first time buyer , i bought a diamine ink , it came in 2 days !!!
They sent me a christmas card and a lollipop too , what a nice group of people 😃

12 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

reactive brand

I ordered a fountain pen and some inks. some items related to the fountain pen were missing, but after reaching to Pure Pens they were able to find quickly a solution that works perfectly, thank you

5 de novembro de 2024
Avaliação não solicitada
logotipo da Pure Pens

Resposta da Pure Pens

Hello,

We are so sorry about the missing items in the pen box. We have gone through the new pens we have from the manufacturer of your pen and it seems a few had missing refills from the factory, so we have added them to ensure this does not happen again to others.

We have sent you a box of Pelikan ink cartridges and also a converter made by Pelikan (which we feel is better quality than the standard one which should be included) and tested it would work first so we are confident it will work well in your pen.

Best wishes,
Ross Adams - Director

Avaliado com 5 de um total de 5 estrelas

I ordered a pen for my wife's birthday…

I ordered a pen for my wife's birthday from Pure Pens and made a complete mess of it. I emailed Ross who responded very quickly and sorted the issue out for me promptly. I cant thank Ross and his team enough for they did. 100% recommendation to Pure Pens

7 de julho de 2024
Avaliação não solicitada

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