Bought the nib adjustment kit. Massively let down by the size of the micro mesh which is scarcely bigger than a first class stamp, which is not what was expected in the product photographs. Even at th... Ver mais
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Bought the nib adjustment kit. Massively let down by the size of the micro mesh which is scarcely bigger than a first class stamp, which is not what was expected in the product photographs. Even at th... Ver mais
A empresa respondeu
I always recommend this family run business. I have been using them for a while, I am confident that my stationery will be delivered on time and in perfect condition. Supporting an indie is a lo... Ver mais
They have one of the best collection of fountain pens and inks in the UK. Especially if you are looking at TWSBI or DIAMINE products. Very much affordable and the shopping experience has been fantasti... Ver mais
Great experience! Fast delivery each time I placed an order no matter large or small. Nice packaging and lovely products. One or two times when I did have some issues they were resolved immediatel... Ver mais
**We used to actively use Trustpilot and encourage our customers to review us on it. We have now moved to Feefo. Customers can still write reviews here, but this is not as reflective of our customer experience as Feefo is the active review site we use which sees each customer we have being directly contacted and asked to review their experience with us** . We are an online retailer of pens, pencils, notebooks, inks, refills and accessories. We have been selling stationery online since 2004 and have been quite knowledgable in what we do... some might even say pen experts! We can offer engraving, fountain pen nib customisation and servicing. We are also are one of only a handful of worldwide retailers of Noodler's Ink and TWSBI pens and are real specialists in Pelikan pens.
12 Waterside Court, NP20 5NT, Newport, Reino Unido
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Respondeu a 100% das avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Outstanding service and a really great website.
✒✒✒✒✒ EXCELLENT GOODS, SERVICE & SELLER! ♕♕♕♕♕ AND SPEEDY INTERNATIONAL SHIPPING AS WELL !! ♕♕♕♕♕
The only place - from a Google search in UK that is - that I could find the refills I was after at a very reasonable price.
Delivered in days.
Pen back in action - which was the aim!
Great service and timely delivery. The place to get Noodler’s inks.
Easy to order, straightforward process, arrived very quickly. The only UK company I know that sells samples of Diamine ink.
I had short communication with Pure Pens - they answered fast and accurately to my questions. After discussing my potential order and finalizing the items, I placed order via web-page - the process was easy and clear. I placed order in the afternoon and I received confirmation that my order was sent on the next day. Order was delivered on the second day after my order. Everything was packed well and there were marks Fragile allover the packaging.
Beside my small order - TWSBI Eco, and 30ml Diamine ink there was small gift in the package plus invoice and leaflet of Pure Pens.
Everything was perfect and most probably I will order items from Pure Pens as soon as I need anything from the range of their products.
I made my order through purepens.co.uk.
For some reason my order didn't come for a week after it should have had. So I emailed their costumer service and they offered to send me a replacement parcel. This one arrived soon and was well-packaged. My experience with the website was great.
They definitely made up for whatever happened to the first parcel, so I rate 5 stars
My order arrived well-packaged so there was no fear of any damage. It also came very promptly, which was pleasing. The choice of inks and pens are great, and suit every budget. Lots of information on the website, too, so you can make informed choices.
All reasons why I'm a repeat customer!
Once again Pure Pens comes to the fore, i ordered at around 4pm on 3/4/19, because of the time i expected the inks on Friday like the last time i ordered. The following day we were out and so was pleasantly surprised to see that the postman had tried to deliver it that day. I had to go to the main post office to collect the parcel which was my problem, Pure pens surpassed themselves in processing my order in time for their postal collection so that it would be with me the following day. I will be ordering from Pure Pens again with this wonderful service, well done to all at Pure Pens.
Great service
I'm delighted with the TWSBI fountain pen which arrived within a couple of days. The website was easy to navigate, with good detail and pricing clear and I have no doubt that I will be making regular purchases from Pure Pens.
Excellent customer service and delivery. I’d recommend Pure Pens without reservation.
Came across this retailer online and placed an order online. I have chosen this retailer as they provide a diverse range of Noodler's bottled inks few other retailers have. The sales assistant was patient and kind enough in attending to my queries and send it to the hotel I stayed in. One little issue I had that led me to give a 4-star review is that, as a tourist, the Value Added Tax refund form I have requested for was absent in my parcel.
great experience, quick delivery, nothing to add!
Couldn't fault Pure Pens at all, huge selection of pens and inks, highly recommended.
A fast service that delivered good quality inks. The friend I shared them with was delighted with the colour and quality of the inks.
Brilliant! Great communication, great packing of my purchases, prompt delivery and an excellent range of products to choose from. Top class ! Would definitely recommend this retailer ! :)
It’s always a pleasure to engage with the team, the shared passion for penmanship is clearly evident and a pleasure to do business with!
Quick delivery, pens and ink were as described and worked as intended
Ordered ink again from Pure Pens. It always comes properly packaged, and I've never had any problems. Fast turnaround on the orders, too.
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