Pushchair Expert Avaliações 

2.502
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time. Just over a week after ordering the car seat arrived. Would definitely recommend... Ver mais

Avaliado com 5 de um total de 5 estrelas

Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Ver mais

Avaliado com 1 de um total de 5 estrelas

have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store cr... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês
  2. Loja de Roupas para Bebês
  3. Loja de brinquedos infantis

Escrito pela empresa

Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(2.502)

40 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Ordered a baby carrier recently

Ordered a baby carrier recently. Price beat others online and was delivered really promptly. Customer service was really good and they responded to my email very quickly. Would use this company again

11 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Massive loss to see them close

Have always been a lovely place to purchase from, with knowledgeable and friendly staff. Have purchased 4 car seats from here now for our kids and just wish we knew about them when we were expecting my eldest

Will be greatly missed by our family

9 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

issues resolved

and issue I had was resolved.

17 de abril de 2023
Avaliação não solicitada
logotipo da Pushchair Expert

Resposta da Pushchair Expert

Hi Lisa, I am sorry to hear this. Our Customer Service team aim to respond within 48 hours to any correspondence. I would really like to have a look into this for you. Please could you email hello@pushchairexpert.com with your full name and order number. Kind regards, the team at Pushchair Expert

Avaliado com 3 de um total de 5 estrelas

COMMUNICATION AND DELIVERY was disappointing and substandard

Product was brilliant - however communication and length of time for it to be delivered absolutely terrible!

Order Axkid Move in Granite on 22nd March and it was indicated to expect delivery either on or before 31st March. Nothing was communicated and I contacted them again on 24th to confirm dispatch which they responded to. Sent another email to them on 29th (as heard nothing) to say we are two days off the expected delivery date what is going on and again told that they were expecting it in and would then dispatch. They did offer another colour if I wanted it sooner - said that I would wait. Nothing heard again until I emailed them on 5th April to find out what was going on to which they responded with the same answer. Finally they contacted me on 6th to say that the car seat would arrive 11th April.

So 20 days after the initial order it finally arrived. The website should've indicated that there was a delay in the item if ordered in a certain colour plus there should've been better communication from Pushchair Expert.

22 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prompt and efficient

The product I ordered was delivered very promptly and efficiently. I was kept informed of the delivery date and time and the product arrived well packaged and in good condition.

15 de março de 2023
Avaliado com 5 de um total de 5 estrelas

Amazing store

Amazing store, so much choice and really will go above and beyond for you!

I am not able to attend their physically store unfortunately as I live in Wales. But had seen their online website come up many times when I was searching for my dream pram. I had been to a load of places around by me and liked them but found none would do the specific bundle I wanted. I got the Oyster 3 Butterscotch bundle but wanted the Cybex Z2 Car seat and rotation base (as I had heard these have been well rated for their safety). All bundles included the oyster capsule car seat so I was wondering if I would just have to settle.

I emailed Pushchair expert asking if they do customised bundles. I had a very fast response from a lovely person called Abi, telling me that they can happily do this and to let them know the items I wanted for it. I was so happy as I could know have the pram I wanted but also the car seat! It was all sorted for me so quickly and I was given a secure payment link over the phone. When I paid I was immediately sent an invoice by email confirming and was told they would have stock mid - end of March and would call as soon as it was in. (My emails to them started on the 1st of March and I had paid for it all by the 3rd March).

Anyway, not expecting to hear much for a few weeks I got a phone call on the 7th telling me my order was in stock in the warehouse! As it was evening their truck had left for Wednesday delivery but offered that it come earliest Thursday. I was very happy and it came with DPD which I do think is a reliable company. Despite choosing the earliest option, I had the option to chose any day that was suitable for me which was nice.

It then came exactly within the hour time frame it said it would. All packaged nicely and sturdy. I have opened it last night and I am very pleased with everything it is all there and all as it said it would be 😊

I wanted to do this review for people who are worried and reluctant like me, thinking how legitimate companies are as prams are so expensive these days too. It’s an important decision. But this review is to recommend the Pushchair expert whether you go to the store or online from miles away! 😊

9 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent online and in store

Excellent price, product and extremely quick delivery. I couldn’t fault Pushchair Expert; we bought our pushchair, car seat, cot mattress etc for our first born all from them and are now buying for our second child on the way.

23 de fevereiro de 2023
Avaliado com 3 de um total de 5 estrelas

The bassinet sheets arrived fine but…

The bassinet sheets arrived fine but would have been nice if someone had replied to my email about the sheets for the base of the travel cot.Adding to review below.
Nothing in junk unfortunately as you suggested. Expected someone to ask what my problem was rather than replying with we always answer it is maybe in junk!

7 de fevereiro de 2023
logotipo da Pushchair Expert

Resposta da Pushchair Expert

We're so sorry you haven't heard back from us! We reply to every single customer enquiry, so can only assume it may have gone into your junk folder perhaps? If you still need to contact us, please do try again. Our customer service email is hello@pushchairexpert.com. Thank you!

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