Pushchair Expert Avaliações 

2.502
O TrustScore é 4 de um total de 5

4,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time. Just over a week after ordering the car seat arrived. Would definitely recommend... Ver mais

Avaliado com 5 de um total de 5 estrelas

Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Ver mais

Avaliado com 1 de um total de 5 estrelas

have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store cr... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês
  2. Loja de Roupas para Bebês
  3. Loja de brinquedos infantis

Escrito pela empresa

Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(2.502)

40 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic customer care

We brought our pushchair earlier in the year from pushchair expert. (The service was fantastic). Unfortunately out egg2 carrycot defected just 4 months after we started using it. I contacted egg direct and they were not that helpful suggesting I go without a carry cot for a few days while they investigate and we send the carry cot back to them. I contacted pushair expert and Dan was fantastic. He took over communications and we have been sent a new carrycot! How we would have lived without our carry cot for a few days I do not know! Thank you so much Dan.

5 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant customer service!

Bought my first travel set from this store, Abby was ever so helpful, especially that we didn't even knew what we were looking for our first baby! Im so so happy with my purchase and brilliant customer service!

3 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

How refreshing!

How refreshing!
Super fast delivery and the right price with zero fuss. Most of my shopping is done online so I'm used to disapointment, but these guys were flawless. They also know their product, which I find to be rare these days. Thanks all!!

4 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cannot say thank you enough!

I just wanted to come on and say a huge thank you to Naydean today at the store who was absolutely incredible, knowledgeable and super helpful when we came looking for a travel system.

Nothing was too much trouble even when we tried and tested at least four, and we left with a system that we hadn’t even considered as it was originally out of budget. We were originally going to buy online but I’m so glad we were recommended to visit and “test drive” as it was worth its weight in gold.

I cannot say thank you enough especially as an older first time mum who is very overwhelmed with everything to have the help and stress taken away with such a large and costly purchase.

Please pass on my thanks directly. We cannot wait for our little girl to arrive and use the Cherry Oyster3 bundle!

1 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wrong Delivery and offer of refund withdrawn...

Firstly the wrong chassis and wheels were sent. On asking for the correct ones to be sent we were told we did not understand the difference between silver and gold and did not understand light reflection. Eventually having been told how wrong I was a number of times and Pushchairexpert refusing to engage in a positive dialogue, James the business owner got in touch.

Cut a long story short, he offered a full refund if we could prove that the item we ordered, which was advertised on their website, which is widely available online, which we had seen in store and which we could prove with numerous photos of versions online was in fact available. He then suggested we had not even checked with the manufacturer, and that the model requested was not available and reneged on his offer of a full refund.

We have been treated like a villain all the way through the process, when all we have ever wanted was the product advertised.

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Pushchair Expert

Resposta da Pushchair Expert

Thank you for your review Graeme, which as I feared would miss out some rather vital details.

It really saddens me that not once have you mentioned the apology you received for both the initial handling of your complaint, or the apology for the product photography that doesn't show the product's true colour (manufacturer supplied images which the whole industry uses). We held our hands up and did everything in our power to rectify this, but as we explained exhaustively, the colour combination you wanted, sadly, does not exist.

We know this as we have been selling this product for several years, and the manufacturer, BabyStyle, who we spoke to extensively, also know this as they actually design and produce the product.

So once again, I can only apologise for not being able to provide a satisfactory resolution for you. This is despite offering a free collection and a full refund for a total of five times! We really did try our best Graeme.

As you initially suggested, let's post all correspondence online. Let's not cut the long story short - instead, for full transparency, below is a link to our entire conversation for anyone who would like to know the full story of "Graeme's Unicorn Chassis"

https://docs.google.com/document/d/1vuSINUpJWQDDzC-qgRw9YRuRGD7k4NzVfdmiMI07f60/edit?usp=sharing

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais