Puzzle Post Avaliações 703

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Avaliado com 5 de um total de 5 estrelas

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs
  2. Fornecedor de Brindes
  3. Loja de Jogos
  4. Loja de artigos para festas
  5. Fabricante de brinquedos e jogos

Escrito pela empresa

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

703 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

17 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Fabulous customer service

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing us with compensation. Really impressed! Lovely customer service. Will definitely be continuing to use Puzzle Post!

13 de abril de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for sharing your experience, Sarah! I'm really pleased that I could help out with this packing error. It's unfortunate when these mistakes happen, but we're always here to make things right on the odd occasion that they do. Happy puzzling :)
- Tom

Avaliado com 5 de um total de 5 estrelas

Order arrived quickly. Many smiles ahead!

My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forward to playing these new games with them and I anticipate them loving them. Thank you so much Puzzle Post!

7 de abril de 2026
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Resposta de Puzzle Post

Thanks so much for taking the time to write a review, Mark! I'm super glad to hear that we've impressed with the game and delivery speed. Happy Puzzling :) - Tom

Avaliado com 5 de um total de 5 estrelas

Great customer service

My parcel, ordered directly from Puzzle Post, got lost somewhere in the Mail's sorting office. Their Customer Services, Tom, continued to check the status t and when it failed to materialise from the sorting office, sent me a new copy of the puzzle that I had ordered

11 de abril de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for taking the time to leave a review, Maria! I'm really glad that I could help out. It can be a pain when things go wrong with the post, but we're always here to sort things out :)
- Tom

Avaliado com 5 de um total de 5 estrelas

We just finished The Secret Set

We just finished The Secret Set. It was so much fun!! Me and my husband played it over two days post-dinner - made us so engaged and gave us couple activity time!!

12 de abril de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for the lovely review, Shweta! I'm glad to hear that you had a great time playing The Secret Set. - Tom

Avaliado com 5 de um total de 5 estrelas

Fantastic

We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the website, & I was even more impressed when Tom emailed me, unprompted, within 10 minutes to apologise & offer compensation. It was great to see someone taking ownership of the problem, which is rare these days. Excellent customer service, & response on top of a fantastic puzzle.

2 de abril de 2026
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Resposta de Puzzle Post

Thanks for taking the time to share your experience, Joanne! I'm glad to hear that you love the puzzles and that we could make up for the issue with The Blunder. Happy puzzling :) - Tom

Avaliado com 4 de um total de 5 estrelas

Good fun

Really enjoyable but perhaps a little easy for the ten year old! Beautifully presented as aleays

27 de março de 2026
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Resposta de Puzzle Post

Thanks for the review, Anne! - Tom

Avaliado com 5 de um total de 5 estrelas

Love these games!

Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏

19 de março de 2026
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Resposta de Puzzle Post

I'm so happy to hear how much you love our games! Thanks for the support and happy puzzling :) - Tom

Avaliado com 5 de um total de 5 estrelas

Puzzle Post games are a blast!

Puzzle Post games are a blast. Fun time gathering as a family and working together to solve the challenge.

13 de março de 2026
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Resposta de Puzzle Post

That's what we like to hear! Thanks for taking the time to share your experience, Mathew :) - Tom

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.

9 de março de 2026
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Resposta de Puzzle Post

Hi Sandra, I'm glad that we would impress with both our games and our customer service. Thanks for taking the time to share your experience. Happy puzzling :) - Tom

Avaliado com 5 de um total de 5 estrelas

Team was very helpful when we had an…

Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

13 de março de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for the review, Sulaiman! I'm glad that I could help with the issue you had. - Tom

Avaliado com 5 de um total de 5 estrelas

I loved the first escape room we…

I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

3 de março de 2026
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Resposta de Puzzle Post

It's great to hear that you loved the first game enough to order 5 more! Thanks very much for taking the time to leave a review. I hope you equally enjoy the other games :) - Tom

Avaliado com 5 de um total de 5 estrelas

Very well made

Very well made and an enjoyable way to spend an evening

8 de março de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for the review, Aidan! I'm glad that you enjoyed the game you played. - Tom

Avaliado com 5 de um total de 5 estrelas

Ordering Online Was Easy

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

4 de março de 2026
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Resposta de Puzzle Post

Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom

Avaliado com 5 de um total de 5 estrelas

Very enjoyable

Very enjoyable, challenging but not impossible, perfect for a date night at home.

8 de março de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom

Avaliado com 4 de um total de 5 estrelas

Good fun but would have been preferable…

Good fun but would have been preferable without relying on online clues…

8 de março de 2026
Avaliação não solicitada
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Resposta de Puzzle Post

Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom

Avaliado com 3 de um total de 5 estrelas

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 de março de 2026
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Avaliado com 4 de um total de 5 estrelas

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 de março de 2026
Avaliação não solicitada
logotipo da Puzzle Post

Resposta de Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

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