Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
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Veja o que dizem as avaliações
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Ver mais
A empresa respondeu
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Ver mais
A empresa respondeu
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Souvenirs
- Fornecedor de Brindes
- Loja de Jogos
- Loja de artigos para festas
- Fabricante de brinquedos e jogos
Escrito pela empresa
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Informações de contato
Reino Unido
- theteam@puzzlepost.uk
- puzzlepost.com
4,2
Muito Bom
703 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Some puzzles were two easy and some too…
Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time
1 de março de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for your feedback, Clara. Getting the difficulty level spot on is always a challenge, but we do conduct internal and external testing to try to ensure that the games are well-balanced and great fun! - Tom
We thought that is was an exhilarating…
We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for the review, I'm glad to hear that you enjoyed the experience! - Tom
Exceptional quality
Love this company and their games! We've done two so far (the Christmas Confession one, and the Underdog), and have loved both. Both with 2 people took about 3 hours with a hint right at the end (could probably be quicker with more people or more hints!).
Exceptional quality with both the puzzles and the materials.
Love it and will be buying another one soon!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for this lovely review, Rhea! I'm really pleased to hear how much you like our games. I hope you have great fun with the next one.
Happy puzzling :)
Tom
Really enjoyed
Really enjoyed - it was an enjoyable, but not too taxing game.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
I'm glad you enjoyed the game, Neil. Thanks for the review :) - Tom
The Zoo
Did the Zoo with my daughter who loved it she wanted to do it again right after finishing it 5 stars!
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
It's fantastic to hear that your daughter loved The Zoo! Thanks for taking the time to write a leave a review, Adam! - Tom
It wasn't clear we could have 2 digit…
It wasn't clear we could have 2 digit numbers as the code i assumed it would be one through 9 jumbled
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Leilani,
I'm sorry that this wasn't clear to you. We do explain in the introduction letters for each game that each part of the code is a number between 1 and 100.
I hope you still enjoyed the game!
All the best,
Tom
Really fun!
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for the review, Ryan. Great to hear that you enjoyed the game!
Happy Puzzling :)
Tom
i don't get it
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Tarek, I requested further information about your experience so that I could understand if there is something I can do to help. I didn't receive a response from you, but please do reach out to theteam@puzzlepost.uk if there is something we can help with. - Tom
The Menu
The Menu, was super confusing because in the clues it said the name card had dietary restrictions for shoshana. Nothing in the envelope has the answer to that problem. I had to use the whole clue set.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Dyami, I'm sorry to hear that you struggled with the game. I've requested your contact information, but please also feel free to reach out to theteam@puzzlepost.uk so that I can help with this. - Tom
We had great fun!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for the review, Emily! I'm glad you had good fun :) - Tom
Variety of puzzles to solve
We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having two sets of each puzzle was helpful - especially for two-sided puzzles, and a game-saver for us since our dog chewed a corner of the envelope and contents 😒.
Also appreciated the eco-friendly recycleable materials and compact nature of everything in an envelope.
The only element missing was more of a plot line and a bit of character development, perhaps with motives.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Julia,
Thanks for sharing your feedback! Glad to hear that the two sets came in handy - I can't imagine the game was particularly tasty!
All the best,
Tom
Good range of puzzles
Good range of puzzles, some more challenging than others. Took us about an hour. Having two sets of clues makes it easier to play and would recommend it for an evenings entertainment.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
It's great to hear that you enjoyed the puzzles! Thanks for writing a review :) - Tom
It was really bad and very dumb
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
I'm sorry to hear that you didn't like the game, Mark. If you have any specific feedback, please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
So challenging
From my 7 year old daughter: We loved the challenge of the puzzles and how it made me think hard about it and it made me curious about what puzzle I was going to do next.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Thanks for passing on your daughter's review, Utku. It's great to hear that she enjoyed the puzzles!
Happy puzzling :)
Tom
This was our first Puzzle Post…
This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all appreciated the fact that it required all of us brainstorming together to solve and the mechanics of validating your solution is great - it lets you know if you were right or wrong without providing the solution. Mad props to the whole Puzzle Post team!
15 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Ima,
Thanks for the lovely review! It's fantastic to hear how much you enjoyed the game.
I hope you enjoy more of our games in the future :)
Happy puzzling,
Tom
Resposta de Puzzle Post
It's great to hear that you enjoyed the game, Ann! Thanks for leaving a review.
Happy puzzling,
Tom
Part of the puzzle was missing
Part of the puzzle was missing. No Bookmark Clue to work out.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Laura,
I'm so sorry that you were missing one of the puzzles. Please reach out to theteam@puzzlepost.uk so that I can help to make up for this issue.
All the best,
Tom
Resposta de Puzzle Post
It's great to hear that you enjoyed the game! Thanks for leaving a review.
Happy puzzling,
Tom
Great puzzles
Great puzzles, but we were missing 1 document, luckily it could be found on their website. Will deffo be buying more!
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Max,
Thanks for the review!
I'm really sorry that your game was incomplete. I may already be in contact with you to make up for this, but if not please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
Puzzles were fun but we didn't have the…
Puzzles were fun but we didn't have the introduction letter so we were very confused the whole time. Also missing one of the cheques so that puzzle was possible
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Puzzle Post
Hi Jordan,
I'm really sorry that your game was incomplete. I believe that I am already in contact with you to make up for this, but if not please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
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